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by Mick Ukleja, Chip Espinoza
Managing the Millennials, 2nd Edition
Title Page
Praise for Managing the Millennials
Copyright
Dedication
Foreword
Introduction: Close Encounters with a Different Kind
Part I: The Millennial Phenomenon
Chapter 1: The Millennials and You
The Generations at Work
What in the World Is Happening?
The Coming Job Gap
You're So Special
Bridging the Gap
Notes
Chapter 2: Aren't We All Just the Same?
So What? Isn't Every Generation the Same?
Who Gets to Do the Sense-Making and Set the Rules?
Notes
Chapter 3: The Effective Managers versus the Challenged Managers
Mind-Set
Following Up with Human Resources
Notes
Chapter 4: The Points of Tension between Managers and Millennials
Perceptual Positioning
The Consequence of Inexperience
Notes
Part II: Discover the Core Competencies for Managing Today's Workforce
Chapter 5: Be Flexible: When Letting Them Have It Their Way Makes SenseFlexing with the Autonomous
The Millennial Intrinsic Value: Work-Life Blending
The Bias of Experience
Psychological Contract
Learning from Our Success
Learning from Our Failure
Best Practice
Note
Chapter 6: Create the Right Rewards: Rewarding the Right Things in the Right WaysIncenting the Entitled
The Millennial Intrinsic Value: Reward
The Bias of Experience
Rewarding the Right Way
Rewarding the Right Things
Keeping Them Informed
Learning from Our Success
In a Nutshell
Notes
Chapter 7: Put Their Imagination to Work: They Are at the Head of the Creative ClassCultivating the Imaginative
The Millennial Intrinsic Value: Self-Expression
The Bias of Experience
Creativity and Competitive Advantage
Managerial Best Practices
Let Them Know What Happened with Their Ideas
Let Them Have Fun
In a Nutshell
Notes
Chapter 8: Build a Relationship: First Them, Then YouEngaging the Self-Absorbed
The Millennial Intrinsic Value: Attention
The Bias of Experience
Best Practices
So What Are Some Barriers to Engaging?
Something to Think About
The Transfer of Tacit Knowledge Will Not Happen without Building a Relationship
Notes
Chapter 9: Be Positive When Correcting: Fragile, Handle with CareDisarming the Defensive
The Millennial Intrinsic Value: Achievement
The Bias of Experience
Best Practices
Learning from Success
In a Nutshell
Notes
Chapter 10: Don't Take Things Personally: It Is Not Always about YouSelf-Differentiating from the Abrasive
The Millennial Intrinsic Value: Informality
The Bias of Experience
Self-Differentiating Is about You
Know Where They End and You Begin
Separateness and Togetherness
Know the Difference between Your Role and Your Person
Beware of Triangulating
Think about Your Presence
Confessions
In a Nutshell
Notes
Chapter 11: Show Them the Big Picture: The Big Picture Does Not Exist Until You Help Them See ItBroadening the Myopic
The Millennial Intrinsic Value: Simplicity
The Bias of Experience
Learning from Success
Learning from Failures
Start with Something Easy
The Consequential Thinking Model
The Five Whys
Please, Do Share
In a Nutshell
Notes
Chapter 12: Include the Details: Ambiguity Is Their KryptoniteDirecting the Unfocused
The Millennial Intrinsic Value: Multitasking
The Bias of Experience
Directing? I Thought They Wanted Autonomy
Giving Direction
Learning from Success
Learning from Our Failures
In a Nutshell
Note
Chapter 13: Make It Matter to Them: They Want to Know “Why” before “What”Motivating the Indifferent
The Millennial Intrinsic Value: Meaning
The Bias of Experience
Hierarchy of Capabilities
Learning from Success
Learning from Our Failures
In a Nutshell
Notes
Part III: Your Competitive Advantage
Chapter 14: Building a Millennial-Friendly Culture
Identify Your All-Stars and Give Them a Platform
Involve Your Managers in the Conversation
Ask Millennials
Suspend Organizational Bias
Promote the Core Competencies for Managing Today's Workforce
The Generational Rapport Inventory
Notes
Chapter 15: Mentoring Millennials
Challenges Millennials Face in the Workplace
Strategies for Overcoming Roadblocks at Work
The Seven Skills for Overcoming Roadblocks
In the End
Notes
Acknowledgments
Index
End User License Agreement
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Prev
Previous Chapter
Praise for Managing the Millennials
Next
Next Chapter
Title Page
Table of Contents
Title Page
Praise for Managing the Millennials
Copyright
Dedication
Foreword
Introduction: Close Encounters with a Different Kind
Part I: The Millennial Phenomenon
Chapter 1: The Millennials and You
The Generations at Work
What in the World Is Happening?
The Coming Job Gap
You're So Special
Bridging the Gap
Notes
Chapter 2: Aren't We All Just the Same?
So What? Isn't Every Generation the Same?
Who Gets to Do the Sense-Making and Set the Rules?
Notes
Chapter 3: The Effective Managers versus the Challenged Managers
Mind-Set
Following Up with Human Resources
Notes
Chapter 4: The Points of Tension between Managers and Millennials
Perceptual Positioning
The Consequence of Inexperience
Notes
Part II: Discover the Core Competencies for Managing Today's Workforce
Chapter 5: Be Flexible: When Letting Them Have It Their Way Makes Sense
Flexing with the Autonomous
The Millennial Intrinsic Value: Work-Life Blending
The Bias of Experience
Psychological Contract
Learning from Our Success
Learning from Our Failure
Best Practice
Note
Chapter 6: Create the Right Rewards: Rewarding the Right Things in the Right Ways
Incenting the Entitled
The Millennial Intrinsic Value: Reward
The Bias of Experience
Rewarding the Right Way
Rewarding the Right Things
Keeping Them Informed
Learning from Our Success
In a Nutshell
Notes
Chapter 7: Put Their Imagination to Work: They Are at the Head of the Creative Class
Cultivating the Imaginative
The Millennial Intrinsic Value: Self-Expression
The Bias of Experience
Creativity and Competitive Advantage
Managerial Best Practices
Let Them Know What Happened with Their Ideas
Let Them Have Fun
In a Nutshell
Notes
Chapter 8: Build a Relationship: First Them, Then You
Engaging the Self-Absorbed
The Millennial Intrinsic Value: Attention
The Bias of Experience
Best Practices
So What Are Some Barriers to Engaging?
Something to Think About
The Transfer of Tacit Knowledge Will Not Happen without Building a Relationship
Notes
Chapter 9: Be Positive When Correcting: Fragile, Handle with Care
Disarming the Defensive
The Millennial Intrinsic Value: Achievement
The Bias of Experience
Best Practices
Learning from Success
In a Nutshell
Notes
Chapter 10: Don't Take Things Personally: It Is Not Always about You
Self-Differentiating from the Abrasive
The Millennial Intrinsic Value: Informality
The Bias of Experience
Self-Differentiating Is about You
Know Where They End and You Begin
Separateness and Togetherness
Know the Difference between Your Role and Your Person
Beware of Triangulating
Think about Your Presence
Confessions
In a Nutshell
Notes
Chapter 11: Show Them the Big Picture: The Big Picture Does Not Exist Until You Help Them See It
Broadening the Myopic
The Millennial Intrinsic Value: Simplicity
The Bias of Experience
Learning from Success
Learning from Failures
Start with Something Easy
The Consequential Thinking Model
The Five Whys
Please, Do Share
In a Nutshell
Notes
Chapter 12: Include the Details: Ambiguity Is Their Kryptonite
Directing the Unfocused
The Millennial Intrinsic Value: Multitasking
The Bias of Experience
Directing? I Thought They Wanted Autonomy
Giving Direction
Learning from Success
Learning from Our Failures
In a Nutshell
Note
Chapter 13: Make It Matter to Them: They Want to Know “Why” before “What”
Motivating the Indifferent
The Millennial Intrinsic Value: Meaning
The Bias of Experience
Hierarchy of Capabilities
Learning from Success
Learning from Our Failures
In a Nutshell
Notes
Part III: Your Competitive Advantage
Chapter 14: Building a Millennial-Friendly Culture
Identify Your All-Stars and Give Them a Platform
Involve Your Managers in the Conversation
Ask Millennials
Suspend Organizational Bias
Promote the Core Competencies for Managing Today's Workforce
The Generational Rapport Inventory
Notes
Chapter 15: Mentoring Millennials
Challenges Millennials Face in the Workplace
Strategies for Overcoming Roadblocks at Work
The Seven Skills for Overcoming Roadblocks
In the End
Notes
Acknowledgments
Index
End User License Agreement
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Guide
Table of Contents
Begin Reading
List of Illustrations
Chapter 5: Be Flexible: When Letting Them Have It Their Way Makes Sense: Flexing with the Autonomous
Figure 5.1 Xerox Employee Recruiting Advertisement
Figure 5.2 Expectation Matrix
Chapter 9: Be Positive When Correcting: Fragile, Handle with Care: Disarming the Defensive
Figure 9.1 The Commitment, Resistance, Compliance Continuum
Chapter 11: Show Them the Big Picture: The Big Picture Does Not Exist Until You Help Them See It: Broadening the Myopic
Figure 11.1 The Consequential Thinking Model
Chapter 13: Make It Matter to Them: They Want to Know “Why” before “What”: Motivating the Indifferent
Figure 13.1 Maslow's Hierarchy of Needs
Chapter 14: Building a Millennial-Friendly Culture
Figure 14.1 Generational Rapport Inventory Graph
List of Tables
Chapter 3: The Effective Managers versus the Challenged Managers
Table 3.1 The Different Mind-Sets between Effective and Challenged Managers
Chapter 4: The Points of Tension between Managers and Millennials
Table 4.1 Orientations, Intrinsic Values, and Competencies
Table 4.2 Millennial Orientations and Managerial Competencies Defined
Chapter 5: Be Flexible: When Letting Them Have It Their Way Makes Sense: Flexing with the Autonomous
Table 5.1 Flexing with the Autonomous
Chapter 6: Create the Right Rewards: Rewarding the Right Things in the Right Ways: Incenting the Entitled
Table 6.1 Incenting the Entitled
Table 6.2 The Difference between What Managers Say and What Millennials Hear
Chapter 7: Put Their Imagination to Work: They Are at the Head of the Creative Class: Cultivating the Imaginative
Table 7.1 Cultivating the Imaginative
Chapter 8: Build a Relationship: First Them, Then You: Engaging the Self-Absorbed
Table 8.1 Engaging the Self-Absorbed
Chapter 9: Be Positive When Correcting: Fragile, Handle with Care: Disarming the Defensive
Table 9.1 Disarming the Defensive
Chapter 10: Don't Take Things Personally: It Is Not Always about You: Self-Differentiating from the Abrasive
Table 10.1 Self-Differentiating from the Abrasive
Chapter 11: Show Them the Big Picture: The Big Picture Does Not Exist Until You Help Them See It: Broadening the Myopic
Table 11.1 Broadening the Myopic
Chapter 12: Include the Details: Ambiguity Is Their Kryptonite: Directing the Unfocused
Table 12.1 Directing the Unfocused
Chapter 13: Make It Matter to Them: They Want to Know “Why” before “What”: Motivating the Indifferent
Table 13.1 Motivating the Indifferent
Chapter 15: Mentoring Millennials
Table 15.1 Challenges Millennials Face in the Workplace Compared with What They Want
Table 15.2 Comparison of Manager Perceptions of Millennials and Challenges Millennials Face in the Workplace
Table 15.3 Comparison of What Millennials Want in the Workplace and What Millennials Want from Their Leaders (Leaders list, Nancy Dulin, 2005)
Table 15.4 Challenges and Degree of Locus of Control
Table 15.5 Challenges and Strategies for Overcoming Them
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