Table of Contents

Introduction

1. Dawn of the Social Age

America, Connected

Radio Comes of Age

Social Networking and the Social Age

Standardization + Low Cost = Increased Adoption

Social Networking: Transforming Our World

Social Age, Exabyte Age

Shift Happens

Summary

2. Social Age Organizations

The Globally Integrated Enterprise

The Social Age Corporation: Hungry for Change

The Social Age: Great Expectations

Social Networking in Your Organization

Degrees of Separation: An IBM Experience

Knowledge Is Still Power

Summary

3. Wikis: Bringing the Crowds to You

Wikis

Wikis as Data Mines

Empirical Evidence for Wiki Effectiveness

Not All Wikis Behave Alike

Forums and Mailing Lists

File Management

A Final Word

Summary

4. Blogs: Your Personal News Outlet

Not Your Father’s Company Newsletter

Blogging and You

IT Planning for Wikis and Blogs

Socializing Your Social Networking

Summary

5. Tagging and Social Clouds

Folksonomies

Cash Clouds

Selling in the Clouds

Marketing in the Clouds

Expertise Location Through Tagging

Social Bookmarking

Topical Friends

Vendor Expertise Analysis

Summary

6. Cloud Computing Paradigm

It’s All About Economies of Scale

ITs Dirty Little Secret

Cloud Computing Layers

Cloudsourcing, Not Outsourcing

IT Transformation Under Way

The Social Age CIO

Summary

7. Social Media and Culture

Social Media

Twitter

LinkedIn

Personal Branding and Social Networking

Facebook

YouTube

Value of Social Networking Tools for Professionals

Social Networking: An IBM Business Partner Perspective

Social Tools: Business Impact

Social Media on a Financial Services Web Site

Social Networking and Brand Loyalty

What Do You Lose by Not Implementing Social Tools?

Summary

8. On the Shoulders of Giants

What Is Open Software?

The Virtuous Cycle

Open, but Not Free

The Culture of Open

Enablement at Reduced Cost

Innovation Accelerator

Agent for Change

Open Source Software Business Challenges

Content Management Systems (CMS)

A Closing Thought

Summary

9. Social Brain and the Ideation Process

The Social Brain and the Ideation Process

Social Ideation in the Enterprise

Jams: Social Ideation Events

Summary

10. Social Innovation

Creation of an Innovation Community

Innovation and Technology Adoption Process

Monetizing Social Networking

Innovation Programs: Critical Success Factors

Summary

11. Social Economy

Technology Adoption and GDP Correlation

Recognizing and Exploiting the Hype Cycle

Summary

12. Mobile Society

Mobility as a Critical Enterprise Service

What’s Next for Social Age Mobile?

Social Networking in 3D

Summary

Endnotes

Introduction

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Chapter 11

Chapter 12

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