Contents at a Glance

1. Chapter 1: Welcome to Network Administration
   1. Knowing What Network Administrators Do
   2. Choosing the Part-Time Administrator
   3. Establishing Routine Chores
   4. Managing Network Users
   5. Patching Up Your Operating System and Software
   6. Discovering Software Tools for Network Administrators
   7. Building a Library
   8. Getting Certified
   9. Gurus Need Gurus, Too
   10. Helpful Bluffs and Excuses
2. Chapter 2: Managing Remotely
   1. Enabling Remote Desktop Connection
   2. Connecting Remotely
   3. Using Keyboard Shortcuts for Remote Desktop
   4. Configuring Remote Desktop Options
   5. Using Remote Assistance
   6. Enabling Remote Assistance
   7. Inviting Someone to Help You via a Remote Assistance Session
   8. Responding to a Remote Assistance Invitation
3. Chapter 3: Managing Network Assets
   1. Introducing IT Asset Management
   2. Why Bother?
   3. Getting Organized
   4. What to Track
   5. Taking Pictures
   6. Picking a Number
   7. Making Labels
   8. Tracking Software
   9. Using Asset-Tracking Software
   10. Other Sources of Asset-Tracking Information
4. Chapter 4: Solving Network Problems
   1. When Bad Things Happen to Good Computers
   2. Fixing Dead Computers
   3. Ways to Check a Network Connection
   4. A Bunch of Error Messages Just Flew By!
   5. Double-Checking Your Network Settings
   6. Time to Experiment
   7. Who’s on First?
   8. Restarting a Client Computer
   9. Booting in Safe Mode
   10. Using System Restore
   11. Restarting Network Services
   12. Restarting a Network Server
   13. Looking at Event Logs
   14. Documenting Your Trials and Tribulations
5. Chapter 5: Managing Software Deployment
   1. Understanding Software Licenses
   2. Using a License Server
   3. Options for Deploying Network Software
   4. Keeping Software Up to Date
6. Chapter 6: Managing Mobile Devices
   1. The Many Types of Mobile Devices
   2. Considering Security for Mobile Devices
   3. Managing iOS Devices
   4. Managing Android Devices