Part III

Improving Operations

Discover the most popular quality tools among companies worldwide in an online bonus article at www.dummies.com/extras/operationsmanagement.

In this part . . .

  Find out how to become lean and mean as a business, so that you eliminate waste and produce only what your customers want. If you need help getting lean, take a look at some tools that will help your business trim the fat.

  Take a deeper look at quality, including what it means, how it’s measured, and what it costs. Understand the necessary operations that lead to a quality product or service.

  Determine whether your company has a quality-oriented culture throughout — not just in the manufacturing department. If it doesn’t, get familiar with the tools that are necessary for building a quality-focused organization.