Part III

Improving Operations


pt_webextra_bw.TIF Discover the most popular quality tools among companies worldwide in an online bonus article at

In this part . . .

check  Find out how to become lean and mean as a business, so that you eliminate waste and produce only what your customers want. If you need help getting lean, take a look at some tools that will help your business trim the fat.

check  Take a deeper look at quality, including what it means, how it’s measured, and what it costs. Understand the necessary operations that lead to a quality product or service.

check  Determine whether your company has a quality-oriented culture throughout — not just in the manufacturing department. If it doesn’t, get familiar with the tools that are necessary for building a quality-focused organization.

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