Index
active listening, 2nd, 3rd
affirmations
aggressive behaviour, 2nd, 3rd, 4th
anger
at work
reducing
assertiveness
relaxation
anxiety, reducing
Aristotle
arms, barrier creation
arrogance
assertiveness, 2nd
anger reduction
assessing level of
body language
compared with aggression, 2nd, 3rd, 4th, 5th
criticism
fair
of others
‘put-downs’
unfair
description
methods to improve at work
rights - knowledge of
saying no to colleagues, 2nd
levels of ‘no’
ways to say
techniques
attention span
audience see speaking in front of others
barrier creation, arms
behaviour, inconsistent
beliefs, unhelpful and self-limiting
Bell, A.G.
benefits of confidence xii
body language, 2nd
assertiveness
cultural differences
hands
handshakes
head movements
importance of
listeners
victim - how not to look like
breaks, benefits of taking
breathing
techniques to reduce stress
myth of deep breaths
Bremner, R.
Burns, R.
catastrophising, as unhelpful thought
causes, jumping to, as unhelpful thought
change
coping with
erosion of confidence
charisma, 2nd
improving
rating
‘Chill time’
1-3 breathing
breathing by numbers
imagine
importance of
mental pictures
scanning
‘slow down’
special relaxed place
stress - massage
string puppet
web and tech
Churchill, W.
clothing - what to wear
speaking in front of others
communication
active listening, 2nd, 3rd
empathy, 2nd
questions - open and closed, 2nd
rapport
small talk, 2nd, 3rd
social conversation, 2nd
speaking with warmth
supportive exchange, 2nd
see also speaking in front of others
compromise, 2nd
conclusion, jumping to, as unhelpful thought
confident person, description of
conflict management, 2nd
guidelines
Cosby, W.
criticism
fair
giving
‘put-downs’
unfair
crystal ball gazing, as unhelpful thought
Darwin, C.
data, verifying
Einstein, A.
emotional intelligence, 2nd
emotional IQ
measuring
empathy, 2nd
exercise
and stress reduction, 2nd
eye contact, 2nd, 3rd
feedback, asking for
fiddling
‘fight, flight or freeze’ response, 2nd
figures in authority, speaking in front of, 2nd
flashbulb moments
fogging the issue
Ford, H.
Franklin, B.
Furlong, E.
Gawain, S.
genuineness
hands, body language
handshakes, 2nd
head movements
health
Health and Safety Executive, stress
identity, sense of
impression
first
changing, 2nd
see also body language
information, verifying
Jobs, S.
journal, personal, 2nd, 3rd, 4th
Kabat-Zinn, Dr J.
Kiam, V.
life - analysing importance of various areas
maintaining self-confidence
personal journal
setbacks - overcoming, 2nd
strategies to reach goals, 2nd
top confidence boosters, 2nd
management, 2nd
common complaints about managers
preparation for
role, understanding
skills, 2nd
style, 2nd
understanding
manipulative behaviour, 2nd
massage to relieve stress
maternity leave, returning to work after, 2nd
Meltzer, B.
mindfulness, 2nd
examples
stress reduction
mindset, confident
achieving
positive self-talk
must, as unhelpful word
negative focus
negotiation
no
saying to colleagues, 2nd
levels of ‘no’
ways to say
ought, as unhelpful word
over-confidence
Panettiere, H.
panic attacks
duration
PAUSE techniques for dispersing
symptoms
passive behaviour
passive-aggressive, use of term
PAUSE techniques for dispersing panic attacks
Peale, N.V.
perfect confidence, myth of
Perry, K.
personalisation, as unhelpful thought
pointing
positive self-talk
posture
open
sitting
Powell, C.
presentations see speaking in front of others
public speaking see speaking in front of others
‘put-downs’
responding to
questions, open and closed, 2nd
rapport
benefits, 2nd
building
relaxation, 2nd, 3rd
techniques
to reduce anger
repetition
respect, 2nd, 3rd, 4th
returning to work after break
after maternity leave, 2nd
after sick leave
rights
knowledge of
Rogers, C.
‘rule of three’
Schuller, R.H.
self-image
sensitivity
setbacks - overcoming, 2nd
Shakespeare, W.
should, as unhelpful word
sick leave, returning to work after
sitting, posture
small talk, 2nd, 3rd
social conversation, 2nd
speaking in front of others
audience
attention span
body language
looking at
charisma, 2nd
common mistakes
figures in authority, 2nd
hand outs
hands - use of
humour
keeping people’s attention
language
memory aids
mistakes
moving around
names - remembering
positioning
preparation, 2nd
room
speech
contents
‘rule of three’
thinking time for listeners
visual aids, 2nd
voice, 2nd
pace
projection
tone
ways to make it easier
what to wear
see also communication
standing in a group, position
Stein, G.
strengths, common
stress
at work, reasons for
body’s reaction to
breaks, benefits of taking
breaks, skipping - myth of benefit
breathing
myth of deep breaths
causes, thoughts, assumptions and beliefs (TABs)
‘good’ - myth of
happy events
HSE definition
identifying level of
management
massage to relief
myths, 2nd, 3rd
panic attacks
physical symptoms
reducing
exercise, 2nd
lifestyle changes, 2nd
mental pictures
mindfulness
visualisation
removing cause of
resilience to - developing
20 best strategies
breathing techniques
slowing down and relaxation
and time management
Swindoll, C. xiii
Swope, H.
TABs, 2nd, 3rd
tension - reducing
thoughts
unhelpful
catastrophising
crystal ball gazing
jumping to causes
jumping to conclusions
negative focus
ought, should and must
personalisation
questions to ask
TABs, 2nd, 3rd
thinking in extremes
thoughts, assumptions and beliefs (TABs), 2nd, 3rd
time management, and stress
top confidence boosters 2nd
Tzu, S., 2nd
visual aids, 2nd
slides - tips about using
visualisation, 2nd, 3rd
sessions
stress reduction
voice
pace
projection
speaking in front of others, 2nd
tone, 2nd, 3rd
warmth, speaking with, 2nd
weaknesses
common
corresponding strengths
