CONTENTS

Figures and tables

Preface

Useful URLs

1 Projects and Project Work

Learning outcomes

1.1 Projects

1.2 Successful projects

1.3 Project management

1.4 System development life cycle

1.5 Project management and the development life cycle

1.6 Elements of project management

1.7 Development process models

1.8 The project plan

1.9 The business case

1.10 Implementation strategies

1.11 Post-implementation review

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Answers to sample questions

Pointers for activities

2 Project Planning

Learning outcomes

2.1 Introduction

2.2 Approaches to planning

2.3 Product flow diagram

2.4 Activity planning

2.5 Resource allocation

2.6 Using software tools for planning

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3 Monitoring and Control

Learning outcomes

3.1 Introduction

3.2 The project control life cycle

3.3 Monitoring progress

3.4 Applying control

3.5 Purpose and types of reporting meetings

3.6 Taking corrective action

3.7 Graphical representation of progress information

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4 Change Control and Management

Learning outcomes

4.1 Introduction

4.2 Definition of change

4.3 Change management roles and responsibilities

4.4 The change management process

4.5 Configuration management

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5 Quality

Learning outcomes

5.1 Introduction

5.2 Definitions of quality

5.3 Quality characteristics

5.4 Quality criteria

5.5 Quality control versus quality assurance

5.6 Quality plan

5.7 Detecting defects

5.8 Dynamic testing

5.9 Evaluating suppliers

5.10 ISO 9001:2008

5.11 Capability maturity models

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6 Estimating

Learning outcomes

6.1 Introduction

6.2 What we estimate and why it is important

6.3 Expert judgement

6.4 Approaches to estimating

6.5 A parametric approach

6.6 Estimating by analogy

6.7 Checklist

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7 Risk

Learning outcomes

7.1 Introduction

7.2 Risk management

7.3 Identifying risks

7.4 Assessing the risk

7.5 Quantitative approaches to risk

7.6 The qualitative approach to project risk assessment

7.7 Deciding the appropriate actions

7.8 Planning, monitoring and control

7.9 Summary

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8 Project Organisation

Learning outcomes

8.1 Introduction

8.2 Programmes and projects

8.3 Identifying stakeholders and their concerns

8.4 The organisational framework

8.5 Desirable characteristics of a project manager

8.6 Project support office

8.7 Project team

8.8 Matrix management

8.9 Team building

8.10 Team dynamics

8.11 Management styles

8.12 Communication methods

8.13 Conclusion

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