APPENDIX B
REPEATED FIGURES
The format of a book constrains the number of figures that can easily be displayed in conjunction with the text describing the figures. Therefore, some figures are referenced in several places throughout the book. All figures are online at www.pfeiffer.com/go/scenario, but I have also placed figures referenced in multiple chapters here for easy access while reading the book. You might put a bookmark on this section for ease of access.
FIGURE 1.2. Learner Actions (on Right) Compared with Expert Actions (on Left).
With permission from Raytheon Professional Services.
FIGURE 1.3. The Learner Can Access Virtual Advisors for Wedding Planning.
FIGURE 1.4. A Scenario-Based e-Learning Simulation of Treatment of a Dog for Blood Loss.
With permission from Veterinary Information Network.
FIGURE 1.5. A Branched Scenario Can Be Based on Links in Presentation Software.
With permission from Veterinary Information Network.
FIGURE 3.3. Persistent Failure Symptoms Provide Intrinsic Feedback to Selection of an Incorrect Failure Cause.
With permission from Raytheon Professional Services.
FIGURE 5.1. The Upper Tabs and Left Menu Links Link to Scenario Data.
With permission from Moody’s Analytics.
FIGURE 5.2. To Interview Client Managers, the Learner Must Select Relevant Questions in a Limited Time Frame.
With permission from Moody’s Analytics.
FIGURE 5.3. Client Data Is Saved in the Worksheet on the Right, Including the Lower-Right Notes Field.
FIGURE 6.4. Following a Video Example of Responding to Objections, Questions Are Used to Promote Engagement with the Example.
FIGURE 6.6. The Album and Advisor Tabs (Upper Right) Link to Guidance in the Bridezilla Lesson.
FIGURE 7.4. A Cognitive Modeling Example Illustrates Not Only the How But Also the Why.
FIGURE 8.2. Response Windows (on the Right Side of the Screen) Encourage Learners to Reflect on Feedback.
