ACKNOWLEDGMENTS

A book like this one demands plenty of diverse examples to make it meaningful. I could not have written the book without the lesson samples generously provided by many instructional colleagues. Here is a list of contributors and the examples they provided:

Contributor Organization Example(s)
Dale Bambrick Raytheon Professional Services Automotive troubleshooting
Optical lab
Andrew Corbett Veterinary Information Network Cat anesthesia
Dog blood loss
Gary Klein Klein Associates Cognitive task analysis example
Susanne Lajoie McGill University Bioworld
Nancy Michael Moody’s Analytics Bank loan underwriter lesson
Mark A. Palmer Mapgraphs Graphic design for Bridezilla and pharmaceutical sales
Sharon Sloane WILL Interactive Gator 6
Beyond the Front
Carol Wideman VCOM 3D Customer service demonstration

What you are about to read is clearer and better organized thanks to the advice of reviewers who dedicated the time to read through an unedited manuscript and make detailed and helpful suggestions for improvement. My thanks to:

Reviewers

Dale Bambrick
Marjan Bradesko
Rob Foshay
Frank Nguyen
Tanya Pang
Ken Silber

Editors

Matt Davis for initial and continued support of the book
Leslie Stephen for expert developmental guidance
Rebecca Taff, whose copyedits have made the book consistent and more readable
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