Service at its Worst

I rely on a lot of technology in my business these days. I use a wireless phone with e-mail access, a PC, laptop, regular telephone, PDA, and broadband cable access to the Internet. I can’t fix any of them when something goes wrong, and I literally dread the days when I have to make service calls to any of the companies that provide them. They all have the same problems with their service:

• They are time-consuming when looking for help.

• They are difficult to get in touch with.

• They are difficult to get answers from.

• They don’t follow up.

• They don’t seem to care about my problem.

My business is dependent upon each of these services, so I am greatly affected when there is a problem with any of these services. I hate to call any of them. They don’t own me, they rent me. I would gladly change any of them and pay more for a company that would respond to me quickly, enthusiastically, and accurately. However, it appears that these companies would rather sell to new customers with competitive prices than keep their existing ones by providing exceptional service at a little more cost.