Copyright
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Library of Congress Cataloging-in-Publication Data
Horrell, Edward.
The kindness revolution : the company-wide culture shift that inspires
phenomenal customer service / Ed Horrell.
p. cm.
Includes index.
ISBN-10: 0-8144-7307-5 (hardcover)
ISBN-13: 978-0-8144-7307-8 (hardcover)
1. Customer relations. 2. Industrial relations. I. Title.
HF5415.5.K537 2006
658.8′12—dc22
2006007483
© 2006 Ed Horrell
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
Printing number
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