Notes

Chapter 1: What Are You Thinking?

1. Jim Loehr and Tony Schwartz, “The Making of a Corporate Athlete,” Harvard Business Review, January 2001, pp. 120–128.

2. Scott Eblin, The Next Level: What Insiders Know About Executive Success (Boston: Davies-Black, 2006).

Chapter 2: Your Actions Are Speaking So Loudly I Can Hardly Hear What You’re Saying

1. Albert Mehrabian, Silent Messages: Implicit Communication of Emotions and Attitudes, 2nd ed. (Belmont, CA: Wadsworth, 1981).

2. Albert Mehrabian, personal website, www.kaaj.com/psych/smorder.html. Quoted by permission.

3. W. Chalmers Brothers, Jr., Language and the Pursuit of Happiness (Naples, FL: New Possibilities Press, 2005).

4. Malcolm Gladwell, Blink: The Power of Thinking Without Thinking (New York: Little, Brown, 2005), 197–221; 208.

5. Kristi Hedges, “The Leadership Factor: The Language of Action, Part I,” Copyright 2009 by Entrepreneur.com Inc. All rights reserved.

6. Uri Hasson and Scott Berinato, “I Can Make Your Brain Look Like Mine,” Harvard Business Review, December 1, 2010, pp. 32–33.

Chapter 3: Stopping the Negativity Loop

1. Martin E. P. Seligman, Ph.D., Learned Optimism: How to Change Your Mind and Your Life (New York: Pocket Books, 1998); and Martin E. P. Seligman, Ph.D., Authentic Happiness (New York: Free Press, 2002).

2. Martin E. P. Seligman, Ph.D., The Optimistic Child (New York: Houghton Mifflin, 1995).

3. Office of Applied Studies, Results from the 2004 National Survey on Drug Use and Health: National Findings, DHHS Publication No. SMA 05-4062, NSDUH Series H-28 (Rockville, MD: Substance Abuse and Mental Health Services Administration, 2005).

4. Marcus Buckingham and Donald O. Clifton, Ph.D., Now, Discover Your Strengths (New York: Free Press, 2001).

5. Belle Linda Halpern and Kathy Lubar, Leadership Presence (New York: Gotham Books, 2003), p. 35.

Chapter 4: Presence as Perception

1. Material in this story is derived from Ted Leonsis with John Buckley, The Business of Happiness: 6 Secrets to Extraordinary Success in Life and Work (Washington, D.C.: Regnery Publishing, 2010); and Kristi Hedges, “The Leadership Factor: The Business of Happiness,” Entrepreneur.com, August 2010.

Chapter 5: Go Ahead, Trip Over Your Own Perfectionism

1. Robert I. Sutton, “How to Be a Good Boss in a Bad Economy,” Harvard Business Review, June 2009.

Chapter 6: Trust: The Ultimate Gatekeeper

1. Gallup research as cited in Marcus Buckingham and Curt Coffman, First, Break All the Rules: What the World’s Greatest Managers Do Differently (New York: Simon & Schuster, 1999, p. 32).

2. David H. Maister, Charles H. Green, and Robert M. Galford, The Trusted Advisor (New York: First Touchstone, 2000).

3. Robert Rosenthal, Ph.D. and Lenore Jacobson, Ed.D., Pygmalion in the Classroom (New York: Holt, Rinehart and Winston, 1968).

4. Susan Scott, Fierce Conversations (New York: Berkley Trade, 2004, pp. 5–6).

Chapter 7: What You Can Learn About Emotional Intelligence While Riding in the Elevator

1. Peter Salovey and John D. Mayer, “Emotional Intelligence,” Imagination, Cognition, and Personality 9 (1990), pp. 185–211.

2. Daniel Goleman, Emotional Intelligence (New York: Bantam Books, 1996); and Daniel Goleman, Working with Emotional Intelligence (New York: Bantam Books, 1998).

3. Steven J. Stein, Ph.D. and Howard E. Book, M.D., The EQ Edge (Mississauga, ON: John Wiley & Sons, 2006).

4. Tony Hsieh, interview by Adam Bryant, “On a Scale of 1 to 10, How Weird Are You?” New York Times, January 9, 2010.

5. See Peter F. Drucker, Management: Tasks, Responsibilities, Practices (New York: Harper & Row, 1973); Stephen R. Covey, The 7 Habits of Highly Effective People (New York: Fireside Books, 1989); James M. Kouzes and Barry Z. Posner, The Leadership Challenge (San Francisco: Jossey Bass, 2002); Peter M. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization (New York: Currency/Doubleday, 2006).

6. Belle Linda Halpern and Kathy Lubar, Leadership Presence (New York: Gotham Books, 2003), p. 109.

7. Covey, 7 Habits of Highly Effective People, p. 235.

8. Christopher Twarowski and Frank Ahrens, “Workers Shaken by Fannie, Freddie Woes,” Washington Post, July 14, 2008.

9. Chris Segall, personal interview with author, February 3, 2011.

Chapter 9: Inspiring Change from the Brain Down

1. David Rock, Quiet Leadership (New York: Harper Collins, 2006); David Rock, Your Brain at Work (New York: Harper Business, 2009); and personal interview with author, November 4, 2010.

2. Daniel Pink, Drive (New York: Riverhead, 2009).

3. Marshall Goldsmith, What Got You Here Won’t Get You There (New York: Hyperion, 2007, p. 14).

4. Mark H. Histed, Anitha Pasupathy, and Earl K. Miller, “Learning Substrates in the Primate Prefrontal Cortex and Striatum: Sustained Activity Related to Successful Actions,” Neuron 63, no. 2 (July 2009), pp. 244–253 and Edward M. Hallowell, “Managing Yourself: What Brain Science Tells Us About How to Excel,” Harvard Business Review, December 2010.

5. Mihaly Csikszentmihalyi, Flow (New York: Harper Perennial Modern Classics, 2008).

6. Daniel Pink, personal interview with author, November 8, 2010.

7. For more information on neuroscience, especially as applied to management decision making and the workplace, see Dan Ariely, Predictably Irrational (New York: Harper Collins, 2009); Jonah Lehrer, How We Decide (New York: First Mariner Books, 2009); and Read Montague, Your Brain Is (Almost) Perfect: How We Make Decisions (New York: Plume, 2006).

Chapter 10: From Vision to Visionary

1. Jonah Lehrer, How We Decide (New York: First Mariner Books, 2009).

2. Jim Collins, Good to Great (New York: Harper Collins, 2001).

3. Tony Hsieh, Delivering Happiness: A Path to Profits, Passion, and Purpose (New York: Business Plus, 2010).

4. Peter M. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization (New York: Currency/Doubleday, 2006).

5. Kristi Hedges, “The Leadership Factor,” Entrepreneur.com, March 2009; and Niki Leondakis, personal interview with author, February 17, 2009.

Chapter 12: Strategic Shock Value and Other Ways to Create Shining Moments

1. Robert I. Sutton, “How to Be a Good Boss in a Bad Economy,” Harvard Business Review, June 2009.

2. Keith Ferrazzi, Never Eat Alone (New York: Currency Doubleday, 2005).

Appendix: Quick Hit I-Presence Tips

1. U.S. Bureau of Labor Statistics, American Time Use Survey, news release, June 22, 2010.