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First published in Great Britain in 1997
Second edition published 2000
Third edition published 2005
Fourth edition published 2009 (print), 2013 (electronic)
© Pearson Education Limited 1997, 2009, 2013
The right of Robert Buttrick to be identified as authors of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988.
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The opinions expressed in this book are those of the author and do not necessarily represent the views of any of the companies which are mentioned or were interviewed during the benchmark study. Isochron®, Microsoft®, Lotus Notes®, and Post-It Notes®, referred to in the text, are registered trademarks. The author is grateful to the copyright holders for permission to use copyright materials reproduced in this book. He has used his best endeavours to obtain all the necessary permissions.
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ISBN: 978-0-273-72389-9 (print)
978-0-273-72390-5 (PDF)
978-0-273-74527-3 (ePub)
British Library Cataloguing-in-Publication Data
A catalogue record for the print edition is available from the British Library
Library of Congress Cataloging-in-Publication Data
A catalog record for the print edition is available from the Library of Congress
10 9 8 7 6 5 4 3 2 1
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Licence: http://projectworkout.com/PWResources/licence.pdf
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Print edition printed and bound in Great Britain by Ashford Colour Press Ltd, Gosport
NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION