CONTENTS
Part One: The Dynamic Context of Public Organizations
Chapter One: The Challenge of Effective Public Organization and Management
Toward Improved Understanding and Management of Public Organizations
General Management and Public Management
Ineffective Public Management?
The Challenge of Sustained Attention and Analysis
Organizations: A Definition and a Conceptual Framework
Chapter Two: Understanding the Study of Organizations
Classical Approaches to Understanding Organizations
Reactions, Critiques, and New Developments
Chapter Three: What Makes Public Organizations Distinctive
Public Versus Private: A Dangerous Distinction?
Public Organizations: An Essential Distinction
Problems and Approaches in Public-Private Comparisons
Common Assertions About Public Organizations and Public Management
Chapter Four: Analyzing the Environment of Public Organizations
General Dimensions of Organizational Environments
Research on Environmental Variations
Recent Trends in Research on Organizational Environments
The Political and Institutional Environments of Public Organizations
Chapter Five: The Impact of Political Power and Public Policy
Public Organizations and the Public
Media Power: Obvious and Mysterious
Interest Groups, Clients, and Constituencies
Other Government Agencies as Overseers, Allies, and Competitors
Public Managers’ Perceptions of the Political Environment
Part Two: Key Dimensions of Organizing and Managing
Chapter Six: Organizational Goals and Effectiveness
Models for Assessing Organizational Effectiveness
Toward Diverse, Conflicting Criteria
Effectiveness in Organizational Networks
Managing Goals and Effectiveness
Effectiveness of Public Organizations
Chapter Seven: Formulating and Achieving Purpose
Power and Politics Inside Organizations
Decision Making in Organizations
Issues for Managers and Researchers
Do Public Organizations Have Distinctive Structural Characteristics?
The Development of Research on Structure
Structural Dimensions and Influences
Organizational Structures in Public Organizations
Information Technology and Public Organizations
Social Media and Public Management
Chapter Nine: Understanding People in Public Organizations
Motivation and Public Management
The Context of Motivation in Public Organizations
The Concept of Work Motivation
Motivation Practice and Techniques
Incentive Structures and Reward Expectancies in Public Organizations
Self-Reported Motivation Among Public Employees
Chapter Ten: Understanding People in Public Organizations
Attempts to Specify Needs, Values, and Incentives
Motivation-Related Variables in Public Organizations
The Challenge of Stimulating Motivation and Positive Work Attitudes in Public Organizations
Chapter Eleven: Leadership, Managerial Roles, and Organizational Culture
Leadership Theories in Management and Organizational Behavior
The Nature of Managerial Work and Roles
Leadership and Organizational Culture
Leadership and Management in Public Organizations
Does Context Affect Performance and Behavior?
Effective Leadership in Government
Modeling and Measuring Public Management
Practical Lessons for Public Managers
Communication in Organizations
Managing Groups, Communication, and Conflict in Organizations
Special Considerations for Public Organizations
Part Three: Strategies for Managing and Improving Public Organizations
Chapter Thirteen: Managing Organizational Change and Development
Relatively Natural Change: Organizational Life Cycles
Success and Failure in Large-Scale, Planned Organizational Change
Chapter Fourteen: Advancing Effective Management in the Public Sector
The Performance of Public Organizations
Profiles of Corporate Excellence
Research on Effective Public Organizations
Trends and Developments in the Pursuit of Effective Public Management
Performance Measurement and the PART
Managing Major Initiatives and Priorities: Privatization and Contracting Out