INDEX
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
abbreviations, in email
abstract examples, vs. concrete
accomplishments, describing
acronyms, avoiding
Act As If principle
acting
ad slogans
agenda, vs. purpose statement
agreement
law of
Ambady, Nalini
analogies
for presentation opening
announcements
vs. discussion
reasons for
apology
appearance, self-assessment of
Apple
Ariely, Dan
assertions, vs. questions
assertiveness
assumptions
assumptive close
Aston Martin
attention span, study
audience
cost of not listening
food to gain attention
interaction with
main message for
perspective of
presentation design for
reason for listening
thoughts
Avis
balance, regaining
Barra, Mary
Bergman, Ingrid
BMW
body language
and words
boss, decision to consult
brainstorming
Branson, Richard
Bridge technique
Bush, George W.
call to action
career anchors
chain of command
change
Christensen, Clayton
chronological sequence, for key points
Churchill, Winston
Clinton, Bill
closed questions
clothing
command
commitment
communication challenge
composure
conciseness
of ad slogans
of slide wording
conclusion, starting with
concrete examples, vs. abstract
confidence, avoiding mistakes
contracted pose
control, and influence
cost of not listening
Cuddy, Amy
culture
debate, spirited
decisionmaking, as open for debate
demonstrations, for presentation opening
details
level of sharing
direction, asking for
disclosure, level of
discussion, vs. announcements
Donald, Jim
drive
Drucker, Peter
dull presentations
editing emails
editors
Einstein, Albert
Eisenhower, Dwight
emails
abbreviations in
and focus
follow up
pause before sending
subject line
Emerson, Ralph Waldo
emotions, in email
energy
enthusiasm, varying
exaggeration
exclamation point
excuses
executive absence
executive presence. see also presence
expansive pose
expectations
explanation, analogies for
eye contact
facts, unusual, for presentation opening
Fast-focus method
audience perspective
call to action in
key points
main message
purpose statement
summary
fear
Federal Reserve
FedEx
feedback
main message in
XYZ format for
feelings, influencing
filler questions, at job interview
filler words
first impressions
focus
by saying less
follow-up to email
font size on slides
food, to gain audience attention
foreign words
Freud, Sigmund
Froot Loops
funny stories
future, talking about
Gardner, Howard
gestures
groupthink
Hamilton, Alexander
hands, position during presentation
hope
Humes, James
humility
humor
IBM
ideas, responding to
image
imagining, for presentation opening
Immelt, Jeffrey
improvement
influence
and accountability
initiative
interaction with audience
Internet, explaining
interval training
invitations to LinkedIn
James, William
Janis, Irving
jargon, avoiding
JetBlue Airways
job, analogies for explaining
nightmare question
questions at
Jobs, Steve
jokes
Jordan, Michael
Kataria, Madan
Kawasaki, Guy
Kennedy, John
key points
sequence for memorability
key strategies
key words
for presentation opening
knowledge, avoiding curse of
Kraft, Tara
Lao Tzu
laughter
Leonard, Elmore
letter-writing style for email
LinkedIn, mistakes to avoid
listening
audience cost of not
pretending
lists
vs. storytelling
loaded questions, avoiding
Loose-Tight theory on performance
loss aversion
main message
for audience
conciseness and simplicity
vs. PowerPoint slides
repeating
visualization
Maister, David
mantra
McClelland, David
McGregor, Douglas
McNamara, Robert
measurement
Meet the Press
meetings
leading
length of
Miller Lite beer
mind map
mixed messages
Moonves, Leslie
Morning Joe (talk show)
movement
while speaking
Muskie, Edmund
Neeleman, David
negative thoughts
Nhat Hanh, Thich
Obama, Barack
OkCupid
open questions
as smart
opening presentations
items to avoid
options
opposite questions
opposites
optics
optimism
organizational chart, for visualizing main message
passive voice
passport
past, talking about
patience, in speech development
pause
vs. filler words
in speaking
Peanut Butter Manifesto
Pentland, Alex
People Skills (Bolton)
personal questions, declining to answer
persuasion
Peters, Tom
phone call
vs. email
pause before answering
phone numbers, on voice mail
Pinker, Steven
Plumeri, Joseph J.
podium, avoiding
power pose
vs. message
recommendation of number
practice
presence
command
commitment
composure
humility
initiative
nonverbals
optics
optimism
self-assessment
presentations
capturing attention
dull
opening with flair
owning the room
patience in developing
showing during
slides to capture attention
presidential candidates
Pressman, Sarah
preview
problem, description
problem solving, order for talking
promises
props
purpose statement
vs. agenda
questions
vs. assertions
for audience
avoiding loaded
declining to answer personal
disclosure of reasons for risky
before giving advice
at job interview
open vs. closed
opposite
pause after asking
for presentation opening
pushing for specifics
referring to others
responding to
sharpening
strategy for
quiz, for presentation opening
quotations, for presentation opening
Reagan, Ronald
reply to all, for email
review
risks
risky questions, disclosure of reasons for
Romney, Mitt
Roosevelt, Franklin
Ross, Steve
Roth, Philip
rule of three
rules, breaking
Rusk, Dean
Sandwich Technique
Schein, Ed
Schlesinger, Arthur Jr.
Sculley, John
secret
Seinfeld, Jerry
self-assessment
self-deprecation
self-disclosure
sentences, length
sequence for key points
Sharer, Kevin
silence
silos, working in
simplicity, of main message
SMART goals
smart questions
smiling
SOAR
social media, mistakes to avoid
solar system, for visualizing main message
space sequence, for key points
speaking
saying less, focus by
saying more
speed of
volume of
see also presentations
speed up/slow down principle
Spielberg, Steven
spirited debate
Stam, Jessica
Stewart, Jon
storytelling
2.5 method
closing with business-relevant point
experimenting with different openings
vs. lists
moving from first to last line quickly
for presentation opening
problem description
strategic pause
Streep, Meryl
strength of words
stress, smiling and
stress-testing disclosures
style for email
subject line of email
suspense, creating
swearing at work
Swiss Cheese Method
temperament
10-20-30 rule
texting style for email
thanking others
Theory X/Theory Y
thoughts
distractions to listening
and image
loss of train of
persuasion and
timing
and humor
for social media
titles for slides
tree, for visualizing main message
U.S. presidents, and polls
variety
visualization
of main message
vocabulary
acronym avoidance
ad slogans
filler words
foreign words
jargon avoidance
strong words
swearing at work
voice
passive
variety in
voicemail
volume of speech
Vonnegut, Kurt
Wal-Mart
Wendy’s
whiteboard
Wilde, Oscar
Winfrey, Oprah
Wong, Holly
words, see also vocabulary and body language
World Health Organization (WHO)
writing badly
Yellen, Janet