Should You Read This Book? What If You Don’t Have Time?
4. Watch Your Words—and Your Emails
Capture Attention with VARIETY
6. The Easiest Way to Explain Anything
7. Stories: The 2.5 Step Method™
8. Vary from Announce to Discuss
9. Questions: How to Ask the Best—and Answer the Worst
Capture Attention with PRESENCE
12. Ten Actions to Increase Your Presence: Assess Yourself
13. Image: Communicate that You Look and Sound the Part
14. Drive: Communicate that You Get Results
15. Temperament: Communicate that You’ve Got the Right Disposition
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