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by Kim Zoller
You Said What? [A Confident Communicator’s Guide]
Cover Page
Title Page
Copyright Page
Acknowledgments
Contents
Introduction
1. Not Being on Your A-Game
2. Not Beginning With the End in Mind
3. Not Knowing Your Personal Brand
4. Not Managing Perceptions
5. Not Connecting and Building Relationships
6. Not Making Appropriate Small Talk
7. Meltdown of Communication Through Technology Use
8. Not Managing Your Social Networking
9. Lack of Awareness of Communication Stallers and Stoppers
10. Making Assumptions
11. Not Focusing on the Details
12. Not Giving and Receiving Precise Feedback
13. Not Adapting to Different Communication Styles
14. Not Reacting Professionally
15. Bloopers and Blunders: Saying and Doing the Wrong Thing
16. Ask Kim and Kerry: Answers to Sticky Situations
17. Not Communicating Value
18. Your Action Plan for Continued Success
Bibliography
Index
About the Authors
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Cover Page
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Copyright Page
You Said What?!
T
HE
B
IGGEST
C
OMMUNICATION
M
ISTAKES
P
ROFESSIONALS
M
AKE
K
IM
Z
OLLER
and
K
ERRY
P
RESTON
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