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An Executive’s Guide to Software Quality in an Agile Organization: A Continuous Improvement Journey
Author Navid Nader-Rezvani
Utilize a set of practical guidelines to help your Agile organization elevate software design quality as an important business driver to achieve customer satisfaction and, ultimately, higher revenue for your company. This is the first book to focus on a holistic qu....
Release Date 2018/08 -
Author Christopher Wright
This guide provides an overview of Agile for auditors, reviewers and project teamsThis guide covers:Agile project management audit objectives and risks;What controls to expect and how these can be audited;Case studies illustrating Agile project initiation and high-level requirements; andHints and ti....
Release Date 2022/03 -
The Professional Scrum Master (PSM I) Guide
Implement modern and industry-proven Scrum techniques to achieve business agility and prove your credentials by passing the PSM I certification examKey FeaturesUse Scrum to manage complex projects and deliver real value to your customersExplore essential concepts and understand how the Scrum framewo.... -
Mastering Evaluation and Management Services in Healthcare
This book explores Evaluation and Management (E/M) coding and serves as a resource in the practice and application of level of service codes.For two decades the 1995 and 1997 guidelines have provided guidance and structure around the documentation requirements necessary to support professional, outp.... -
Author Hans Peter Brondmo
In the age of the Internet, how do you keep your customers coming back--again and again--when your competitors are always just one click away? How do you turn casual, anonymous surfers into profitable, "engaged" customers?The answers to these questions can be found ....
Release Date 2009/10 -
Global Kata: Success Through the Lean Business System Reference Model
Author Terence T. Burton
The book that reinvents Lean for a new generation, a new global culture, and a new benchmark of successGlobal Kata: Success Through the Lean Business System Reference Model™ sets a new benchmark for the evolution of Lean and strategic improvement. The book and the ....
Release Date 2015/09 -
The Lean Turnaround Action Guide: How to Implement Lean, Create Value and Grow Your People
Author Art Byrne
This companion to The Lean Turnaround shows exactly how to use “lean leadership” to eliminate waste while increasing profitability and driving sustainabilityWhile many companies have attempted to become Lean, few have captured the full promise of this better way of....
Release Date 2016/10 -
The Ten Principles Behind Great Customer Experiences
Author Matt Watkinson
Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experie....
Release Date 2013/02 -
The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization
Author Pascal Dennis
A powerful business fable that shows you how to spread Lean business practices to every function of your businessPascal Dennis is a Lean business learner and practitioner who has written four books on the subject of Lean business practices. In The Remedy, he shows h....
Release Date 2010/07 -
Professional Team Foundation Server
Author Mickey Gousset , Erik Gunvaldson , Jean-Luc David
As the most important component of Microsoft's Visual Studio(r) 2005 Team System, Team Foundation Server is the central integration point that provides a collaborative environment for every member of a team, regardless of role. Since Team Foundation Server is so ti....
Release Date 2006/11 -
Author Jody Spiro
Focus on the right thingsAn education leader’s job can seem overwhelming, but it doesn’t have to be that way. Research shows that by spending time on just a few high-payoff strategies, leaders can bring about the meaningful change their schools and districts need.H....
Release Date 2015/11 -
The Product Manager's Desk Reference, Third Edition, 3rd Edition
The definitive guide to product management—updated for a more digital, more global, more competitive business landscape The digital age is here to stay. That means the pace of business change will only increase and competitive forces will challenge you, and your role as a product manager. This is t.... -
Who Do You Want Your Customers to Become?
Author Michael Schrage
Who do you want your customers to become?According to MIT innovation expert and thought leader Michael Schrage, if you aren’t asking this question, your strategic marketing and innovation efforts will fail. In this latest HBR Single, Schrage provides a powerful new ....
Release Date 2012/07 -
Understanding Design Thinking, Lean, and Agile
Author Jonny Schneider
Highly touted methodologies, such as Agile, Lean, and Design Thinking, leave many organizations bamboozled by an unprecedented array of processes, tools, and methods for digital product development. Many teams meet their peril trying to make sense of these options.....
Release Date 2017/12 -
How Voice Technologies Enhance the Customer Experience
Author Matthew Edgar
Whether it’s for searching, shopping, getting directions, or playing games, many people today are happy to talk to their devices. A new generation of voice interfaces is offering a new way to perform everyday tasks through a personal connection that’s decidedly mor....
Release Date 2018/03 -
Author Sandra Edwards , Nancy E. Landrum
This book is a brief introduction to sustainability as it applies to business and offers an overview of how sustainability is applied throughout the organization. Chapters are organized by familiar departments or functions of the business and cover the applications ....
Release Date 2009/08 -
Author John Bair , Brett Shavers
Hiding Behind the Keyboard: Uncovering Covert Communication Methods with Forensic Analysis exposes the latest electronic covert communication techniques used by cybercriminals, along with the needed investigative methods for identifying them. The book shows how to ....
Release Date 2016/03 -
Executable Specifications with Scrum: A Practical Guide to Agile Requirements Discovery
Author Mario Cardinal
Most books about specifications still assume that requirements can be known up front and won’t change much during your project. In today’s “real world,” however, you must specify and build software in the face of high and continuing uncertainty. Scrum and other agil....
Release Date 2013/07 -
Author C.K. Prahalad , Stuart L. Hart
A brand new collection of cutting-edge guides to sustainable capitalismTranslate sustainability and “base of the pyramid” strategies into real profitsIt’s time for capitalism’s next reinvention. In the new Third Edition of his best-selling Capitalism at the Crossroa....
Release Date 2013/04 -
The Best Political Cartoons of the Year, 2009 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2009 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2008, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2008/12 -
Author John A. Goodman
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail ....
Release Date 2014/08 -
Disagreements, Disputes, and All-Out War
Author Gini Graham Scott
The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and m....
Release Date 2007/11 -
Author Janelle Estes , Andy MacMillan
An insightful discussion and practical guide on how to put customers back into the center of your business modelWith so many digital experiences touching our lives—and businesses—it’s understandable to feel like you’re drowning in data. There’s a dashboard or chart for just about everything, but dat....
Release Date 2022/02 -
Change Their Mind: 6 Practical Steps to Persuade Anyone Anytime
Author Simon Horton
Simon Horton is one of the world’s leading experts and trainers on negotiation, he has written a number of successful books on the topic. Over a 20-year career in the field, he has worked with many of the world’s leading businesses. He is a Visiting Lecturer at Imperial College and regularly appears....
Release Date 2022/05 -
Author Jean Dahl
Going digital is essential for companies looking to survive and thrive in today’s global economy, but many organizations lack the leadership necessary to launch an ambitious digital transformation. With this report, you’ll learn how thinking based on Agile software....
Release Date 2018/01 -
Author Chris A. Ortiz
This book is intented for Lean practitioners and facilitators looking for a training tool and guideline that can be used in the work area while improvements are being made. It provides the most visible and detailed approach to Kanban implementation, so that they ca....
Release Date 2016/02 -
Conflict without Casualties, 2nd Edition
Author Nate Regier
Make Conflict Your Partner for Positive Change!Clinical psychologist and transformative communication expert Dr. Nate Regier believes that the biggest energy crisis facing our world is the misuse of conflict. Most organizations are terrified of conflict, seein....
Release Date 2017/04 -
The 6 Enablers of Business Agility
Installing agile tools and practices won't be enough to respond to rapid market change unless you lay the groundwork with six key enabling factors, identified by the United Kingdom's leading agile consulting firm, Agile Centre. An ever-growing pile of frameworks and tools falsely offer an “e....