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Microsoft Dynamics CRM 4.0 Unleashed
Author Damian Sinay , Marc J. Wolenik
Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics implementers, this book....
Release Date 2008/03 -
The First-Time Homeowner's Survival Guide
Author Sid Davis
A stress-free guide to caring for your biggest investment. For many new homeowners, the euphoria that comes with buying the perfect new house can soon turn into total panic. First-time buyers often feel overwhelmed by the amount of maintenance their new home requi....
Release Date 2007/07 -
Author Bill Lamond
Unlock the magnificence in yourself and othersBorn to Lead is a powerful book of transformation that shows every woman how to unlock the genius of her uniquely feminine style of leadership, and use it in her life. Starting with the Feminine Principle, it helps you ....
Release Date 2006/12 -
Author Simon A. Lack
Recognize Wall Street tactics for what they are, and make smarter decisions with your moneyWall Street Potholes shares insights into the money management industry, revealing the shady practices that benefit the salesman far more than the client. Bestselling author ....
Release Date 2015/11 -
Author Jon Paz , Liz Kao
Your all-access guide to reaping the benefits of Salesforce.comSalesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Written by Salesforce.com insiders with years of experience in customer relationsh....
Release Date 2016/04 -
Author John Lee
Master the online tools available to grow your business and conquer the competitionBusiness Hack is your essential roadmap to business growth and online marketing success. Author and successful entrepreneur John Lee shares his proven methods to harness the power of....
Release Date 2019/02 -
The Customer Success Professional's Handbook
Author Ashvin Vaidyanathan , Ruben Rabago
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription mo....
Release Date 2020/01 -
Rapid Media Development for Trainers: Creating Videos, Podcasts, and Presentations on a Budget
Author Jonathan Halls
Create stunning digital media quickly and affordably. Shaky camerawork and scratchy audio just won’t cut it with your learners. But can your time- and budget-constrained training department produce the polished media they expect? Absolutely. In Rapid Media....
Release Date 2016/12 -
Essential Account Planning: 5 Keys for Helping Your Sales Team Drive Revenue
Author Mark Donnolo
Sales growth starts with planningSales accounts are harder than ever to win, let alone keep. Globalization, cloud computing, and crowdsourcing create a marketplace where any account can be lured away by a hungry startup. And the face-time advantage? Forget it. Toda....
Release Date 2017/05 -
Author Pip Ballantine , Tee Morris
Maximize the Potential of Your Online Brand!Over the past decade, social media has transformed from a fad into a necessity for writers. But for the inexperienced author, trying to make sense of--much less master--the available platforms can be a frustrating experien....
Release Date 2015/11 -
Customers Inside, Customers Outside
Author Michael W. Lowenstein
Over the past several years, leading companies have entered a period of major marketing and operational adjustment and convergence, or intersection. It’s a reaction to a critical fact of life: Customers—not organizations— now control the decis....
Release Date 2014/01 -
Author Kevin Lund
Each of us sees more than 5,000 marketing messages every day. In such a crowded marketplace, brands are scrambling to find new ways to cut through the clutter to reach consumers. With such intense competition, it’s critical to stand apart beyond service and price. ....
Release Date 2018/10 -
Author Véronique Duong
Search Engine Optimization (SEO) is arguably the most significant tool that marketeers have to push online content. As the hub of the computational engineering fields, SEO encompasses technical, editorial and link-building strategies, and is an integral part of our ....
Release Date 2020/01 -
Salesforce Lightning Platform Enterprise Architecture - Third Edition
Author Andrew Fawcett
A comprehensive guide filled with best practices and tailor-made examples - a must-read for all Lightning Platform architects!Key FeaturesUse the Lightning Platform to build integrated, scalable, and robust apps focused on enterprise-level customer demands Use the Lightn....
Release Date 2019/11 -
Microsoft Dynamics AX 2009 Programming: Getting Started
Author Erlend Dalen
Get to grips with Dynamics AX 2009 development quickly to build reliable and robust business applicationsDevelop and maintain high performance applications with Microsoft Dynamics AX 2009Create comprehensive management solutions to meet your customer's needsBest-pr....
Release Date 2009/12 -
Practical IT Service Management: A Concise Guide for Busy Executives
Author Thejendra BS
What do you have to do to make sure that IT headaches will not jeopardise your business?Today, your IT system is no longer an optional extra. Instead, it is integral to how you demonstrate your core competences. A stitch in time saves nine...Getting to grips with IT....
Release Date 2008/03 -
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
Author Danny Varghese
A practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification examComprehensive step-by-step guide to help you prepare for the MB2-868 examLoaded with screenshots and key points to help you pas....
Release Date 2013/04 -
Author Amandeep Singh , Rohit Bansal , Sandhir Sharma
Imagine being able to target an audience made up of highly qualified and purchase-ready prospects and easily building them into loyal clients by anticipating their needs and hence offering true value. This is the power of big data for digital marketing. Big Data: A Roadmap for Successful Digital Mar....
Release Date 2022/09 -
Author K. S. Sai Ram
Design of Steel Structures uses the Limit State Method and follows the latest BIS Codes, BIS: 800: 2007.A perfect mix of concise theory with relevant applications and inclusion of most recent design methodologies makes this an excellent offering to students and prac....
Release Date 2010/05 -
Author Naval Bajpai
* The Research in Action feature links the concepts discussed in the chapter to actual industry practice * The case study at the end of each chapter acquaints learners with a variety of organizational scenarios that they may encounter in the future * Numerous examp....
Release Date 2015/04 -
The Top 10 Things You Must Know About Measuring ROI on Social Media Marketing
Author Dr. Reshma Shah , Jamie Turner
Skills, facts, strategies, techniques…whatever it takes! FT Press’s quick new Top 10s bring together the 10 most crucial things you MUST know to get great results, right now!Ten powerful techniques and crucial insights for measuring social media ROI--and optimizing ....
Release Date 2010/11 -
Author Patrick Hogan , Roy Strauss
Is your website project out of control?Every website project needs a manager. Developing Effective Websites describes Internet technologies in plain language and helps you see beyond your expertise to the big picture. It does this by drawing on established sof....
Release Date 2013/08 -
Author Joan Van Tassel
This college-level media management textbook reflects the changes in the media industries that have occurred in the past decade. Today's managers must address new issues that their predecessors never faced, from the threats of professional piracy and casual copying....
Release Date 2012/09 -
Producing for TV and New Media, 2nd Edition
Author Cathrine Kellison
Producing for TV and New Media provides a comprehensive look at the role of the "Producer? in television and new media. At the core of every media project there is a Producer who provides a wide array of creative, technical, financial, and interpersonal skills. Writ....
Release Date 2012/09 -
Yes We Did!: An Inside Look at How Social Media Built the Obama Brand
Author Rahaf Harfoush
FOREWORD by Don Tapscott, author of Wikinomics and Grown Up Digital The Obama campaign’s mastery of social media for everything from fundraising to volunteer coordination has been widely reported. Until now, there hasn’t been an in-depth analysis of how they did it.....
Release Date 2009/05 -
Search Engine Optimization: An Hour a Day, Second Edition
Author Gradiva Couzin , Jennifer Grappone
Back and bracing as ever, Search Engine Optimization: An Hour a Day, Second Edition offers brisk advice, bite-sized tasks, and smart tools to help you increase visibility for your website on the major search engines. In this new edition of their bestselling how-to g....
Release Date 2008/04 -
Content Production Technologies
Author Harou Hiki , Fumio Hasegawa
We are currently in a digital content era. With the increase in circulation of multimedia content globally via the internet it has lead to the need for reuse of content stored in archives; the utilisation of newly stored materials; partially finished broadcasting p....
Release Date 2004/08 -
Delivering Knock Your Socks Off Service, 5th Edition
Author John BUSH , PERFORMANCE RESEARCH ASSOCIATES
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is ....
Release Date 2011/10 -
Customer Service Training 101, 3rd Edition
Author Renee Evenson
Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, o....
Release Date 2017/12