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Reading the Room: Group Dynamics for Coaches and Leaders
Author David Kantor
Praise for Reading the Room"If you believe, as I do, that tackling our toughest problems in organizations and societies will require significant advances in the human domain of how we think and interact, then you will find this book a wonderful resource for a health....
Release Date 2012/05 -
It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
Author Michael Aun
Ruthlessly focus on what's convenient for customers, not what's convenient for youNinety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and pr....
Release Date 2011/02 -
The Relationship Edge: The Key to Strategic Influence and Selling Success, Third Edition
Author Wally Wood , Jerry Acuff
Get a practical, actionable, three-step process to build and leverage important relationshipsMost people know instinctively how to build positive, long-lasting relationships with spouses, friends, and even co-workers-but few of us know how to consciously and systema....
Release Date 2011/02 -
Author William T. Paarlberg , Katie Delahaye Paine
In an online and social media world, measurement is the key to successIf you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results.Measure What ....
Release Date 2011/03 -
The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social
Author Amber Naslund , Jay Baer
The social web has changed the way we do business foreverThe future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited i....
Release Date 2011/02 -
Managing Customer Relationships: A Strategic Framework, 2nd Edition
Author Martha Rogers , Don Peppers
MANAGING CUSTOMER RELATIONSHIPSA Strategic FrameworkPraise for the first edition:"Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies."—Dr. Hugh J. Wat....
Release Date 2011/01 -
Listen First!: Turning Social Media Conversations into Business Advantage
Author Stephen D. Rappaport
"This superb book synthesizes the industry's best thinking on the massive upside of listening. Listen First! is an invaluable resource for marketing executives and will help organizations create real competitive advantage."—Dave Hudson, CEO, NM Incite, a joint vent....
Release Date 2011/04 -
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business
Author Ronald Schmelzer , Jason Bloomberg
Introducing service orientation as a vision and philosophy that can impact a business, this innovative new book equips the reader to:Best use technology resources to meet goalsUnleash their "inner nerd" to embrace IT as part of their business as a wholeAddress the "....
Release Date 2006/03 -
Perfect Pitch: The Art of Selling Ideas and Winning New Business
Author Jon Steel
A professional "pitching coach" for one of the world's largest marketing conglomerates, Jon Steel shares his secrets and explains how you can create presentations and pitches that win hearts, minds, and new business. He identifies the dos and don'ts and uses real-....
Release Date 2006/10 -
YouTube: An Insider's Guide to Climbing the Charts
Author Alan Lastufka , Michael W. Dean
Want to make a splash on YouTube? Even go viral? You've come to the right place. This book is written by two veteran 'Tubers who live their art and know what they're talking about -- especially Alan Lastufka, a.k.a. "fallofautumndistro," who has over 13,000 YouTu....
Release Date 2008/11 -
Author Amy Shuen
Web 2.0 makes headlines, but how does it make money? This concise guide explains what's different about Web 2.0 and how those differences can improve your company's bottom line. Whether you're an executive plotting the next move, a small business owner looking to....
Release Date 2018/11 -
Author Sarah Milstein , Tim O'Reilly
"Media organizations should take note of Twitter's power to quickly reach their target consumers." --Tim O'Reilly (@timoreilly), in a Los Angeles Times interview, March 2009 This practical guide will teach you everything you need to know to quickly become a Twitt....
Release Date 2009/05 -
Author John I Jerkovic
How can you make it easier for people to find your website? And how can you convert casual visitors into active users? SEO Warrior shows you how it's done through a collection of tried and true techniques, hacks, and best practices. Learn the nuts and bolts of sea....
Release Date 2009/11 -
Google Advertising Tools, 2nd Edition
Author Harold Davis
With this book, you'll learn how to take full advantage of Google AdWords and AdSense, the sophisticated online advertising tools used by thousands of large and small businesses. This new edition provides a substantially updated guide to advertising on the Web, inc....
Release Date 2009/11 -
The Social Media Marketing Book
Author Dan Zarrella
Are you looking to take advantage of social media for your business or organization? With easy-to-understand introductions to blogging, forums, opinion and review sites, and social networks such as Twitter, Facebook, and LinkedIn, this book will help you choose the....
Release Date 2009/11 -
Author Jessie Stricchiola , Rand Fishkin , Stephan Spencer , Eric Enge
Four acknowledged experts in search engine optimization share guidelines and innovative techniques that will help you plan and execute a comprehensive SEO strategy. This second edition brings you up to date on recent changes in search engine behavior—such as new ran....
Release Date 2009/10 -
The Social Executive: How to Master Social Media and Why its Good for Business
Author Dionne Kasian-Lew
Social media is not about social media. It's about leadership and connections.Billions of conversations are taking place in social networks every day. But for busy executives and business owners, time constraints make it hard to dedicate time to demystifying these ....
Release Date 2014/08 -
Marketing with Social Media: 10 Easy Steps to Success for Business
Author Linda Coles
Introduce your business to the world with this essential guide to social media marketingMarketing with Social Media: 10 Easy Steps to success for Business is your step-by-step guide to using Facebook, LinkedIn, Twitter, Google+, Pinterest and YouTube to promote your....
Release Date 2014/11 -
Social Media Rules of Engagement: Why Your Online Narrative is the Best Weapon During a Crisis
Author Nicole Matejic
Avoid becoming a #PRFail with a solid social media strategySocial Media Rules of Engagement guides you in the development of a bullet-proof social media strategy. You can manage any crisis effectively by having a plan before you actually need one—and by understandi....
Release Date 2015/09 -
Author Jason Fox
Unlock progress through doubt and uncertaintyThe biggest threat facing modern business is the sheer complexity of an uncertain future. That, and the fact that everyone is busy. Too busy for progress.Workplace cultures have become cursed with efficiency. And so when....
Release Date 2016/05 -
Author Mike Ash
Find your drive and redefine your business prioritiesBreakpoints is the business owner's guide to regaining your passion and driving your business forward. If you're feeling stuck, stale or stalled, this book is your ticket out of the rut and into profitable grow....
Release Date 2016/02 -
Author Linda Coles
The quick-and-easy guide to effective social media marketingSocial Media for Business is the essential guide to navigating the social media maelstrom and effectively promoting your business online. You'll learn how to develop a simple marketing plan, use social me....
Release Date 2017/08 -
Author Karla Straker , Cara Wrigley
How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionized the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotio....
Release Date 2019/02 -
Learn Marketing with Social Media in 7 Days: Master Facebook, LinkedIn & Twitter for Business
Author Linda Coles
Discover how to use social media to give your business an unbeatable competitive edge in no time!Written by an internationally renowned social media guru, Learn Marketing with Social Media in 7 Days supplies you with the knowledge and tools needed to use Twitter, Li....
Release Date 2011/10 -
Author Tony Lendrum
A practical guide for building and maintaining high performance business relationshipsEvery business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or c....
Release Date 2011/10 -
Working with Microsoft Dynamics™ CRM 4.0, Second Edition
Author Jim Steger , Mike Snyder
Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow managem....
Release Date 2008/02 -
Microsoft Dynamics® CRM 4.0 Step by Step
Author Jim Steger Mike Snyder Kara O’Brien , and Brendan Landers
Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!Create and manage....
Release Date 2008/09 -
Programming Microsoft Dynamics® CRM 4.0
Author Jim Steger Mike Snyder Brad Bosak , Corey O’Brien , and Phil Richardson
Get answers to common questions about setting up the design environment and building custom solutions with Microsoft Dynamics CRM. Delve into core architecture, tools, and techniques, and learn how to exploit powerful customization features. Authored by industry-lea....
Release Date 2008/10 -
Inside Microsoft Dynamics® AX 2009, Second Edition
Author Satish Thomas , Deepak Kumar , Tomasz Kaminski , Hans Jorgen Skovgaard , Michael Fru
Dig into the architecture and internals of Microsoft Dynamics AX with firsthand insights from the team who designed and developed it. Deepen your knowledge of the underlying frameworks, components, and tools and get best-practice guidance to customize and extend you....
Release Date 2009/06 -
Microsoft Dynamics® CRM 2011 Step by Step
Author Jim Steger Mike Snyder and Brendan Landers
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and commu....
Release Date 2011/01