Index 201
American Management Association
www.amanet.org
objective third- party, 24–25, 34, 39,
46–48, 100–101, 121
project or program managers as, 30, 34
skills needed by, 48–51
see also multi- level learning coach
feedback, see performance feedback
Feldman, Martha A., 116, 117
nancial objectives, in strategic portfolio
alignment, 154
Fisher, Roger, 63
Fokker Aircraft, 174
formal training, 81, 94–95
Fowler, M., 32
free and informed choice
in decision making, 61
in e ective facilitation, 52, 53
Fry, R., 54
General Electric (GE), 77
generativity, of productive re ection, 29
Gerson, Janet, 65
Getting to Yes (Fisher and Ury), 63
Ghoshal, S., 111
goals
in continuous project improvement, 127
importance of, 54
multi- level learning coach and, 54–55
Goussevskaia, A., 115–117, 177
governance
as boundary practice, 85–86, 115
“no- go” decisions, 85–86
ground rules for groups, 69–72, 73
acceptance of, 72
change and, 70–71
in continuous project improvement, 133
in cross- project improvement, 146
habits and, 70
Kerth’s Prime Directive, 71–72, 133, 146
list of, 73
safety and, 71–72, 134–135
in strategic portfolio alignment, 160
Gulliver, F. R., 21
habits
development of, 70
in ground rules for groups, 70
Hansen, M. T., 186
Hansman, C. A., 178, 180–181
Harley- Davidson, 30, 31
Highsmith, James, 35
improvement, see continuous project
im provement; cross- project improve-
ment
informing behaviors, in con ict resolu-
tion, 65
Intel, 2–3, 34, 46–47, 50
internal clients
clarifying problems of, 50
in continuous project improvement, 130
customers versus, 130
de ned, 4
external customers versus, 4
importance of satisfying, 35–36
internal commitment
in decision making, 61
in e ective facilitation, 52, 53
interpersonal relationships, 55
as enabler of cross- project improve-
ment, 97–99
multi- level learning coach and, 56, 111
recommendations for PMO leaders,
119–120
investment priorities
examples of, 155
in strategic portfolio alignment, 154–156
iterations
in continuous project improvement,
129–137
in cross- project improvement, 147
in Scrum approach, 32–33
J. M. Huber, 30, 31
Jensen, R. J., 117
joint enterprise, in communities of prac-
tice, 183, 185
Jones, C., 188
Julian Jerry, 3, 17, 21, 75, 76, 78, 81
Keegan, Anne, 19, 22, 111–112, 173
Kerth, Norm, 71–72, 133–135, 146, 147,
165
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