Introduction 9
American Management Association
www.amanet.org
HOW THIS BOOK CAN HELP YOU
AND YOUR ORGANIZATION
The purpose of this book is to help you, the reader, e ectively deploy and
facilitate multi- level learning to improve project performance in your or
your client’s organization. Its primary objective is to help managers and
facilitators enhance the learning process as work occurs, so that more
projects succeed and the organization improves in a measurable way.
This book provides a model, a set of tools, and applicable theory that
can help you facilitate continuous improvements in project performance
both within and across projects.
Those who have the courage and the desire to facilitate learning from
project experience should read on. And you should know that you’re in
good company, among both researchers and practitioners in the elds of
project management and organizational learning. Many organizations
have found great value in the tools and techniques described in this book
and have built them into their ongoing project management routines, as
we will see in later chapters.
WHO SHOULD READ THIS BOOK
This book is written primarily for executives, managers, and facilitators in
project organizations, including information technology, product develop-
ment, consulting, research and development, research and advisory, and
a myriad of other organizations that depend on projects to achieve their
strategic objectives. This book will be helpful to:
䡲
Executives who want to improve their organization’s ability to deliver
new strategies and projects more e ectively and reliably
䡲
Project management o ce leaders who want to learn about a cost-
e ective way to improve project, process, and portfolio performance
䡲
Organization development practitioners, facilitators, and consultants
who want speci c approaches and tools to help teams and individu-
als learn from project experience to improve their performance and
develop their talents
䡲
Project managers who wish to improve their team’s performance,
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