American Management Association
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PART 3
Implementing
Multi-Level Learning
In Part 2, we discussed two of the roles required for deploy-
ing multi- level learning: the multi- level learning coach and the
program management o ce (PMO). In this section, we dis-
cuss how the people in these roles work with the rest of the
organization to facilitate learning and continuous innovation
at each of three levels: projects, processes, and strategies. The
rst chapter covers how to facilitate continuous innovation and
improvement at the project team level. The second chapter dis-
cusses how to engage project managers and teams in improv-
ing processes that span multiple projects. The third chapter in
Part 3 focuses on how to facilitate alignment between the orga-
nization’s strategy and its overall project portfolio.
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