122 Roles
American Management Association
www.amanet.org
CONCLUSION
This chapter presented the ndings from interviews with 20 PMO lead-
ers and two focus groups. It described how the PMO leader plays a criti-
cal knowledge brokering role, working across communities of practice to
facilitate continuous improvement. As the overseer of multiple concur-
rent projects, the PMO is able to incorporate learning practices and the
outcomes that result into the organization’s routines, methodologies, sys-
tems, tools, and templates. It is in this way that the PMO leader provides
the “glue” that enables continuous systems- level learning.
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.