ABC model, 2nd
ABCDE model
ACAS (Advisory, Conciliation and Arbitration Service), 2nd, 3rd
action, taking
activities
goal setting
personality type
recovering perspective
stress-causing behaviours
adaptive coping style
adrenaline, 2nd
Aikido
alcohol, 2nd, 3rd
effects of
Alcoholics Anonymous
Alexander Technique, the, 2nd, 3rd, 4th, 5th
semi-supine posture
Almeda County Study
amygdale
anger, 2nd
anxiety
arbitration, 2nd
do’s and don’ts
aromatherapy
see also essential oils; smells
assertiveness, 2nd
techniques
associations
attention see listening
attitudes, 2nd
assertiveness
be careful
be perfect
be right
be serious
be strong
coping with change
dangerous/limiting beliefs
example
exercise
feel guilty
hurry up
know what you want
‘life project’
please others
prejudices
self-confidence
tip
try harder
values, 2nd
back pain
behaviour
beliefs
Belloc, Dr Nedra
bereavement, 2nd
blame game
body language
breaks, 2nd
breathing, 2nd
Breslow, Dr Lester
British Association for Counselling & Psychotherapy (BACP), 2nd
Buddha
caffeine
CBT (Cognitive Behavioural Therapy), 2nd, 3rd
celebration, 2nd
change, 2nd, 3rd
acceptance
analyse–aim–antenna–action
at work, 2nd
attitude to
bereavement, 2nd
commitment
cycle
denial
emotional impact, 2nd
exploration
how it happens
management
pace of
personal tolerance for
process for thriving from
rational response
resistance
rollercoaster
tips
Chartered Institute of Personnel and Development (CIPD)
chiropractors
chocolate
choice
Citizens’ Advice Bureau
Civil Service (UK)
colour
conflict
anger
approaches to dealing with
avoidance
criteria for resolution
disagreement
discomfort
dominance
give and take
make concessions
play to win
resolving, 2nd
seven step process, 2nd
step away
stress
submission
warning signs
‘win–win’
see also SCOPE process
contingency
controlling stress
at work
attitudes
books on
change
conflict
energy
environment
fuel (food/drink)
helping others
humour
mental response
101 ways
physical responses
posture
process
relaxation/rest, 2nd
resources
time management
cortisol
Covey, Stephen
decision-making
maximisers
psychology of
satisfiers
decluttering, 2nd
delegation
Dickens, Charles
drama triangle, the
avoiding
persecutor, 2nd
rescuer, 2nd
victim, 2nd
drivers, 2nd, 3rd, see also attitudes; values
drugs
alcohol, 2nd
caffeine
nicotine, 2nd
eating see food
Eisenhower, Dwight D
Ellis, Albert, 2nd
see also ABC model; ABCDE model
emotions, 2nd
impact of change, 2nd
empathy, 2nd
employees see work
endorphins
energy
environment
act, 2nd
believe
colour
commit
ergonomics
escape
get organized, 2nd
healthy relationships
improving
light
noise
persist
process
resources
smells
stimulus
work
Epps, Helen, 2nd
ergonomics, 2nd
essential oils, see also aromatherapy; smells
exercise, 2nd, 3rd, 4th, 5th
low-impact
exercises
Alexander semi-supine posture
assessing stress symptoms
gratitude journal
identifying stressors
lead the mind: lead the body
meditation
past positive
posture, 2nd
regaining control
self-esteem book
understanding your values
your anchors
Farley, Frank
fear of failure
‘Felicity factor’, the, 2nd
fight-or-flight response
flexibility
focus
food, 2nd, 3rd, 4th, 5th
list of stress-healthy
forgiveness
Frederickson, Barbara
Freidman, Meyer (Mike), 2nd, 3rd, 4th
fuel (food/drink)
Gamblers Anonymous
goal setting, 2nd, 3rd
GP (General Practitioner)
gratitude, 2nd
exercises, 2nd
journal, 2nd, 3rd
grieving see bereavement
happiness
health
Health and Safety at Work Act 1974
Health and Safety Executive (HSE), 2nd, 3rd, 4th, 5th
management standards
risk assessment process
healthy ageing, 2nd
heart disease
helping other people with stress, 2nd
expert/professional
listening
regaining control
resources
see also ABCDE model; drama triangle
helplessness
hostility, 2nd
humour
iceberg model
impatience
Institute of Ergonomics and Human Factors
Institute of Occupational Safety and Health (OSH)
International Stress Management Association (SMA)
‘karoshi’
Karpman, Stephen, see also drama triangle
Kaya, Naz, 2nd
Ki Aikido, 2nd, 3rd, 4th
King Solomon
laughing, 2nd, 3rd, 4th
‘life project’
light
lists see food, to do list; today list
listening
attending
awareness
control your inner voice
deep
empathising, 2nd
first response
levels
making time
match and mirror
open questions
power of silence
pretending
put yourself out of the way
reflect not rephrase
selecting
supportive responses
tip
Logan, Richard, 2nd, 3rd
longevity factors
Management of Health and Safety at Work Regulations 1999
management responsibilities
mediation, 2nd
process
tip
meditation, 2nd, 3rd
breathing
exercise
sleeping
mental response
be good to yourself
breaking the cycle
determination
flexibility
focus
gratitude
motivation
optimism
persistence
rage
responsibility
self-talk
survivor talk
tip
tune your antennae
victim talk
Mind
mind reading
‘mirror neurons’
mood
Morris, William
music, 2nd
negative thinking
nervous system, 2nd
parasympathetic, 2nd
nicotine, 2nd
Niebuhr, Reinhold, 2nd
NLP
no, saying see saying NO
noise
noradrenaline, 2nd
OATS principle
activities
outcomes
schedule
time
101 ways to reduce stress
optimism, 2nd, 3rd
osteopaths
outcomes see also goal setting; OATS principle
overwhelm
personal incident diary
personality types
activity
Type A, 2nd
Type B
Type T
pets, 2nd
physical responses
posture
physiology of stress
see also
Pilates, 2nd
play
‘Positive Psychology’, 2nd
posture, 2nd
Alexander Technique
benefits of good
exercises, 2nd
movement, 2nd
sitting
standing
prioritisation, 2nd
procrastination
rage, 2nd
reducing stress see controlling stress; 101 ways
Relate
relaxation/rest, 2nd, 3rd, 4th
deep
pets and
see also meditation
relationships, 2nd
resilience see also mental response
Reticular Activating System
Roosevelt, Eleanor, 2nd
Rosenman, Dr Ray, 2nd, 3rd
Samaritans, the
saying NO, 2nd, 3rd, 4th
delegation
Noble Objections
tip
scheduling
SCOPE process, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th
see also conflict; drama triangle
self-talk
Seligman, Martin
seven step process see conflict
sex, 2nd, 3rd
Shiatsu
sleep ritual
sleeping, 2nd. 3rd, 4th
slowing down
smells see also aromatherapy; essential oils
smiling, 2nd, 3rd
smoking, 2nd
staff see work
strain, 2nd
stress
behavioural signs, 2nd
collective signs
controlling
definition
emotional signs, 2nd
example of effect
exercises
health impact
impact on UK economy
individual signs of
managing
over-load
physical/mental signs, 2nd
reducing at work
sources
symptoms
under-load
see also controlling stress
stress hormones
stress management see controlling stress
stress quiz
stressors, 2nd
blame
change, 2nd
choice
controlling
denial
distraction
exercise
noise
relationship
values conflict
withdrawal
work
survivor talk
Tai Chi, 2nd
‘tension headaches’
time
underestimating
time management, 2nd, 3rd
to day list
to do list
Trades Union Congress (TUC)
Transactional Analysis (TA), 2nd
Type A personality, 2nd
controlling behaviour
Type T personality
urgent versus important, 2nd
US Centre for Disease Control (CDC)
Vaillant, George
value judgements
values
conflict
drivers
iceberg model
victim talk
water
wellbeing, 2nd
work
activity
causes of stress
change and, 2nd
collective signs of stress
employment law
manager’s responsibilities
occupational health
protecting yourself
reducing stress
resources
risk assessment
staff support, 2nd, 3rd
see also Health and Safety Executive
workplace see work
yoga, 2nd, 3rd
