The secret of managing stress: control
2 Control your physical response to stress
A word or two about drugs – the legal ones
Your sensory environment: smells, noise, light and colour
Dangerous attitudes and limiting beliefs
6 Control your mental response to stress
Determination, flexibility and persistence
Your responsibility as a manager
Supporting team members with stress
Turning around a stressed work environment
Protecting yourself from stress at work
8 Manage stress caused by change
How change happens in the world
How you are programmed to respond to change
How to cope with the stress of change
9 Manage stress caused by conflict
How to recognise escalating conflict
Five approaches to dealing with conflict
Seven-step process for resolving conflict
10 Help others to manage their stress
Helping someone to regain control