STRATEGY

Having to tell someone that their breath or body odor is offensive may be one of the most awkward situations you'll ever face in the workplace. Yet sometimes it's essential to act, not only for the comfort of you and other coworkers, but for the company and the person's future as well. Such problems are almost certain to undermine the image of the company if the offender comes into contact with clients. Hygiene problems will erode their standing in the company and will block any further progress in the organization. Begin with the assumption that they aren't conscious of the problem. Start off by subtly suggesting the same tools you use to avoid similar problems. If they take the hint, let the matter drop. If your subtext isn't understood, you'll have to press further while still being somewhat diplomatic.

TACTICS

• Attitude: Try not to be embarrassed. The other party will be embarrassed enough for both of you. Remember, you're doing this for their own good.
• Preparation: Buy some breath mints or look around for a nearby drug store.
• Timing: Do this immediately after lunch and privately. That way you minimize embarrassment and have an excuse for your actions.
• Behavior: Start off subtle, but if necessary, shift to sincere concern. There's no need to apologetic since you're doing the person a favor.

ADAPTATIONS

This script can be modified to:

• Discuss hygiene problems with a spouse.

KEY POINTS

• Start off subtly, but if necessary be direct.
• If they take the hint, drop the issue.
• If they don't take the hint, make your case stronger.
• If they get angry, say it's a problem everyone shares.
• If they say it's none of your business, explain why it is something you need to be concerned with.