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by Steve Goodyear
Practical SharePoint 2013 Governance
Title Page
Dedication
Contents at a Glance
Contents
About the Author
About the Technical Reviewer
Acknowledgments
Introduction
PART I: Orientating SharePoint Governance
CHAPTER 1: Understanding SharePoint Governance
Reclaiming Governance
Who This Book Is For
How This Book Is Organized
What Is Governance?
How Much Governance Is Enough?
Where Should You Start?
Governance and SharePoint 2013
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
PART II: Defining the SharePoint Service
CHAPTER 2: Defining Your SharePoint Service and Service Tiers
Why Define Your Service?
Adopting a Service Focus
Determining the Scope of Your SharePoint Service
Identifying Different Service-Levels for Different Needs
Designing Your Service Levels
Organizing Your Service Requests
Prioritizing a Service Request Ticket’s Priority
Using Service Request Priorities
Designing a Chargeback System
Identifying Your Maintenance Windows and Availability Needs
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 3: Determining Your SharePoint Features and Functionality
Understanding the Feature Evolution in SharePoint
What’s New in SharePoint 2013?
Overview of Core Capability Areas
Mapping Your Features to Business Value
Planning for and Limiting Features
Enabling Features Gradually
Deciding Which SharePoint Features to Enable
Consultant Comrade
Inside Story: Notes From the Field
Wrapping Up
CHAPTER 4: Establishing Your Team’s Roles and Responsibilities
Understanding the Roles and Responsibilities Need
Identifying Roles and Responsibilities
Identifying Roles for Your SharePoint Service
Identifying Roles Your SharePoint Service Depends On
Using a RACI Chart
Ensuring End-to-End Coverage
Formalizing Your Communication Protocols
Creating a Service Level Agreement
Documenting a Governance Plan
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 5: Shaping Your User Readiness and Training
Planning for Readiness
Understanding the Types of Training Available
Planning Readiness for Your Operations Team
Approaching In-house Training Initiatives
Considerations for Classroom and Online Training
Peer Mentoring
How to Be a Peer Mentor
Preparing Training Specifically for End-Users
Designing Custom Training
Considerations for User Adoption
Offering Quick Start End-User Guides
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 6: Measuring and Reporting on Your SharePoint Service Performance
Measuring and Reporting
Understanding Your System’s Availability
Establishing Time Targets
Measuring and Reporting on Operational Metrics
Measuring and Reporting on Performance Metrics
Planning Your Incident Response
Approaching a Root-Cause Analysis
A Sample Root-Cause Analysis Report
Conducting a Retrospective on Incidents
Monitoring and Tuning the Service over Time
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
PART III: Expanding the SharePoint Service
CHAPTER 7: Creating Your SharePoint Roadmap
Eating the SharePoint Elephant
Understanding a Roadmap’s Value
Starting with a Roadmap
Assessing Your Operational Maturity Level
Assessing Capability Maturity Levels
Understanding Capability Gaps
Determining Your Big Picture Feature Areas
Understanding Your Users’ Capacity for Change
Pacing Your Changes and Transformation
Considering System and Infrastructure Upgrade Cycles
Creating a Visual Summary Infographic
Creating a Roadmap
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 8: Promoting a Feedback Process
Valuing Feedback
Capturing User Feedback
Designing and Using SharePoint Surveys
Designing Custom User Feedback Solutions
Gathering System-Generated User Feedback
Interviewing Users for Feedback
Shadowing Users and Analyzing Business Processes
Building Internal Evangelists
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 9: Managing Your SharePoint Demand Funnel
Funneling Demand
Setting Boundaries and User Expectations
Creating a Request Triage
Capturing Requests
Mapping Requests Back to Your Roadmap
Building a Parking Lot List for Future Enhancements
Forecasting Upgrades and New Versions
Evaluating Third-Party Products
Piloting Enhancements
Estimating Cost-Benefits and Business Value
Meeting Demand and Fulfilling User Needs
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 10: Growing Your SharePoint Service
Continuously Evolving and Growing SharePoint
Understanding Scalability
Planning for Growth and Scalability
Understanding the Infrastructure Components
Adding Servers to a SharePoint Farm
Allocating Services and Servers
Approaching a New Service Capability
Planning for Subordinate Farms
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 11: Preparing for SharePoint Upgrades and Patches
Inevitability of Patches and Upgrades
Painting Away from the Corner
Maintaining Product Supportability
Planning for Cumulative Updates and Service Packs
Building a Rollback Plan
Planning and Preparing for Major Version Upgrades
Performing Test Upgrades
Naming Your Databases for the Future
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
PART IV: Customizing the SharePoint Service
CHAPTER 12: Committing Sponsorship and Ownership of Customizations
Sponsoring Governance
Importance of Ownership
Requiring Sponsors for Any Customizations
Establishing Ownership and a Chain of Custody
Charging Customization and Development Funding
Considerations for Global Customizations
Utilizing the Apps for SharePoint Catalog
Delegating Ownership to Site Administrators
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 13: Facilitating and Isolating End-User Customizations
Predicting Doom
Empowering End-Users
Planning Default Site Experiences
Delegating Access Control and Site Management
Planning Safe and Isolated End-User Containers
Limiting the Support Demands of Customizations
Understanding Apps for SharePoint
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 14: Designing Your Development Standards and Testing Processes
Involving an Architect
Starting with Global Availability in Mind
Deciding Between SharePoint Solutions and Apps
Setting Developer Boundaries and Standards
Instrumenting and Tracing Code
Designing Testing Processes
Test-Driven Development and SharePoint
Automating Code Quality Checks
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 15: Framing Your Information Architecture and UI Standards
Function over Form
Designing Consistent and Intuitive User Interfaces
Structuring a Functional Navigation
Defining Controlled Vocabularies
Building an Enterprise Taxonomy
Standardizing Document Templates and Metadata
Designing People and Profile Data
Creating a Data Dictionary
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
CHAPTER 16: Coordinating Your Code Promotion and Release Processes
Promoting Code Through Environments
Automating Builds and Integration Testing
Understanding Your Tolerance for Deployment Risk
Building Your Release Management Maturity Level
Designing a User Acceptance Testing Environment
Using Multiple Environments for Testing and Staging
Considerations for Change Management
Considerations for Rollback Planning
Consultant Comrade
Inside Story: Notes from the Field
Wrapping Up
APPENDIX A: Rapid Concepts
Chapter 1 In Brief
Chapter 2 In Brief
Chapter 3 In Brief
Chapter 4 In Brief
Chapter 5 In Brief
Chapter 6 In Brief
Chapter 7 In Brief
Chapter 8 In Brief
Chapter 9 In Brief
Chapter 10 In Brief
Chapter 11 In Brief
Chapter 12 In Brief
Chapter 13 In Brief
Chapter 14 In Brief
Chapter 15 In Brief
Chapter 16 In Brief
Final Thoughts
Index
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