- Cover image
- Title page
- Table of Contents
- Copyright
- Dedication
- Chapter 1. Introduction to Security
- Chapter 2. Security Personnel
- Standard 2.1 Training in private security
- Standard 2.2 Professional certification programs
- Standard 2.3 Job descriptions
- Standard 2.4 Training related to job functions
- Standard 2.5 Preassignment and basic training
- Standard 2.6 Arms training
- Standard 2.7 Ongoing training
- Standard 2.8 Training of supervisors and managers
- Standard 2.9 State authority and responsibility for training
- Standard 2.10 State boards to coordinate training efforts
- Hallcrest I
- Hallcrest II
- Number of employees
- Some security guard companies are growing
- ASIS International Private Security Officer Selection and Training Guideline
- Recruitment of security officers
- Training
- Job description and performance evaluation
- Security personnel
- Summary
- Chapter 3. Company Policies and Procedures
- Chapter 4. Ethics
- Chapter 5. Professionalism
- Chapter 6. Public Relations
- Chapter 7. Cultural Diversity
- Chapter 8. Persons with Special Needs
- Chapter 9. Interpersonal Communication
- Chapter 10. Communications Systems and the Importance of Communication in an Emergency
- Chapter 11. Physical Security
- Chapter 12. Electronic Alarm Systems
- Chapter 13. Camera Systems, Visual Observation, and Surveillance
- Chapter 14. Observe and Report
- Chapter 15. Report Writing and Notetaking
- Chapter 16. Patrols
- Chapter 17. Investigations
- Chapter 18. Sexual Harassment
- Chapter 19. Internal Threats to an Organization
- Chapter 20. Overview of the Legal System
- Chapter 21. Court Testimony, Depositions, and Administrative Hearings
- Chapter 22. Introduction to Fire Protection
- Chapter 23. Life Safety Code and Material Safety Data Sheets
- Chapter 24. Bloodborne Pathogens and Personal Safety
- Bloodborne diseases
- Modes of transmission
- Personal protective equipment, work practices, and engineering controls
- Hygiene practices
- Decontamination and sterilization
- Sharp objects
- OSHA regulations—infection control program and exposure to bloodborne pathogens
- Signs, labels, and color coding
- Emergency procedures
- Hepatitis B vaccinations
- Security’s role in safety
- Personal safety of security officers
- Common injuries to security officers
- Investigating the accident
- Summary
- Exercises
- Chapter 25. Emergency Preparedness
- Chapter 26. Crowd Control: Civil Disturbances and Labor Strikes
- Causes of civil disorder
- Control of crowds
- Causes of civil disorder
- Types of gatherings and potential for civil disorder
- Psychological factors affecting crowds
- Role of security in planning for crowd control
- Civil disturbance
- Spontaneous civil disorder
- Crowd control responses
- Summary of actions for security officers
- Handling disputes
- Summary
- Exercises
- Chapter 27. Driver Safety
- Chapter 28. Traffic Control
- Job locations and conditions
- Using personal protective equipment
- Using traffic control devices
- Personal traffic control equipment
- Traffic control equipment
- Using and interpreting signals
- Remaining on duty
- Signaling other security officers
- Controlling vehicles and pedestrians
- Professional conduct
- Traffic control violations
- Dangerous goods and other hazards
- Broken gas lines and mains
- Broken sewer lines and water mains
- Summary
- Exercises
- Chapter 29. Substance Abuse
- Pharmacological factors
- Genetic factors
- Personality factors
- Dependence on alcohol
- Dependence of the opioid type
- Dependence of the barbiturate type
- Dependence on marijuana
- Dependence on cocaine
- Dependence on amphetamines
- Dependence on hallucinogens
- Dependence on phencyclidine
- Prescription drugs
- Indicators of drug abuse
- Summary
- Exercises
- Blood alcohol concentration (%BAC) guide
- Chapter 30. Handling Disruptive People
- The security officer’s role in preventing violence and providing assistance when violent situations occur
- Assessing behavior and the potential for violence
- Crisis management
- Verbal skill management
- Emotional/behavioral symptoms
- Emotional/behavioral symptoms
- Emotional/behavioral symptoms
- Nonabusive psychological and physical intervention
- Summary
- Exercises
- Chapter 31. Workplace Violence
- What is workplace violence?
- Workplace violence of a different form
- Domestic violence and the workplace
- Media attention
- Studies and analysis
- Whose concern is it?
- Preventing violence: planning and strategic issues planning principles
- Security survey and measures
- Identifying and reporting threats and threatening behavior
- Threat assessment
- Summary
- Exercises
- Chapter 32. Private Security and Law Enforcement Cooperation
- Chapter 33. Nonsecurity Duties and Creating a Positive Impression
- Chapter 34. The Future of Security and Technology Enhancements
The Effective Security Officer's Training Manual
Third Edition
Ralph Brislin, CPP
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