Chapter 21

Court Testimony, Depositions, and Administrative Hearings

Abstract

The information contained in this chapter explains the most important aspects of testifying in an administrative, deposition, or courtroom procedure. The difference between an administrative hearing and a court hearing is clarified. Furthermore, important terms are defined, such as direct examination and cross-examination.

Keywords

Courtroom testimony; Deposition; Preparation; Technique
One of the most important aspects of the security officer’s responsibilities is his or her ability to communicate effectively in a legal or administrative setting. The presentation of all of the material gathered in an investigation and reported in the documentation is important, but only when it is presented effectively in the setting of an administrative hearing, deposition, or court testimony is its true worth known.
Some of the best street policemen and the most well-trained private security officers fail in their mission, but not because they did a poor job investigating or did not gather the information properly. They fail because they lack the ability to present it properly in a deposition, hearing, or court testimony.
The ability to make a good presentation in court, in a deposition, or in an administrative hearing is no different than writing a good report or communicating with another individual verbally.
When providing information for an administrative hearing, deposition, or court hearing, the single most important constant element that is always required is the truth. Nothing else is acceptable when attempting to accurately depict an event. To provide anything else is to diminish the quality of your testimony as well as your credibility. Once lost, neither can be recovered.
In preparing to testify, it is important to distinguish what you know from what you think. For example, what you know is what you have firsthand knowledge of. What you think is your opinion, based on information you have received. If you witness an accident where you see an employee fall down, your observation is what you know. If you arrive on the scene of such an accident after the fact, the victim and others report to you what happened. From that information, you make a conclusion about the accident—this is what you think. It is now an opinion.
Unless you have been called as an expert witness, you are not being called to court to present your opinion. Rather, you are being called to present the information that you have gathered or that of which you have firsthand knowledge.

Preparation

Preparation for testimony in any setting—whether it is an administrative hearing, deposition, or trial—begins at the moment you are assigned to take a report or investigate an incident. Everything you do from that point forward should be with the thought that you will someday be testifying to it in a formal setting. With that in mind, it is imperative that you take the necessary steps to do a thorough investigation, concise report, and careful follow-up.

Reviewing evidence, reports, and notes

Before you appear for testimony, study the material that you have collected. Whether it is an incident report, memorandum, or just the material in your officer’s notebook, make sure you are familiar with it and what it means in the context of the incident at hand. Remember, you can only testify as to what you know or what you have learned from your investigation or involvement. If you have taken pictures of an incident, make sure that they are properly labeled and stored so that you can explain each of them, why you took them, and what they depict.
Let us assume for a moment that you are being called to testify in the case of a break-in, for which an employee has been accused of the crime. In the course of your investigation, you took a picture of a window that had the glass broken out of it. It may have little significance to the uninformed, until you explain that it shows that the glass is broken out, rather than broken in, which is consistent with the evidence that this was an inside job.

Administrative hearing

If you are preparing to give testimony in an administrative hearing, you will want to review your notes and any reports that you have made on the incident in question. Just as you have written your report in a chronological fashion, so too you will want to present your testimony in an organized and chronological fashion.
In an administrative hearing, you often have the opportunity of presenting the whole story of what occurred as you know it. In a court deposition setting, you may only be able to respond to specific questions that are asked. In any case, it is important to be clear and concise in your deliver. Do not abuse the privilege when someone asks you to present information on a specific subject. Remember, what you have to say is important, but it is only important if you present it properly.
Never offer your opinion as part of your testimony, unless you are testifying as an expert, which is a different situation entirely.

Deposition

A deposition is your recorded testimony under oath, usually conducted in the privacy of an attorney’s office or conference room. Typically, those present include one or more attorneys representing either side of an issue about which you will be deposed, a court reporter, and you the witness. There is no judge present to rule on objections or to guide procedure.
In preparation, you will want to spend time reviewing your notes and reports of the incident in question. Likely, you will spend time in advance of the deposition reviewing your material and testimony with an attorney who represents the interest of the side for whom your testimony will be favorable. The attorney will review likely questions that you will be asked. You should also be prepared for questions that are unexpected or not relevant to the issue at hand. Just as in court, another attorney present may object to the question. You should stop testifying immediately. Wait until the attorneys have discussed the objection, then proceed with your testimony only after you have been instructed to do so.
For an attorney who represents interests opposite of what you will testify to, a deposition may be nothing more than an opportunity to create a written record of what you say, in order to later impeach you in court. This is not something that you need worry about. Your job is to convey the truth.
The opposing attorney may ask questions of you that call for incomplete answers or answers that are out of context. It may be necessary for you to ask the attorney to repeat the question in a way that you understand or that will allow you to explain some piece of information in greater detail. You cannot control any of this, and you should not be disturbed by this process. The opposing attorney is looking for possible lies or inconsistencies in your testimony. If you are well prepared and listen carefully to the questions, you can offer concise and truthful answers and, if necessary, be able to explain any questions later in court.

Courtroom testimony

In preparation for your testimony in court, you will want to review your notes, reports, and all other relevant materials. The attorney who has called or subpoenaed you to testify in court will likely review his or her questions with you in advance of the court hearing or trial. This will give you an opportunity to know what will be asked of you in advance, and it will give the attorney the opportunity to see how you will answer. The attorney may wish to coach you, such that for some answers you should just reply yes or no, whereas for others, you should provide some detail. This is an acceptable practice, and it is designed to help you be a better witness.
Only an unscrupulous attorney would ask you to perjure yourself. Remember, you know what the truth is. If someone asks you to present information in your testimony that is contradictory to the truth, tell them no. Perjury is a crime, and you are the one who could be punished, not the attorney. Fortunately, the vast majorities of attorneys are fair and honorable and would not make such a request.
Get to know the turf. It is often helpful to visit the courtroom in advance of the trial. See where the witness stand is, the jury box, the judge’s bench, and where the prosecutors or plaintiff’s attorney and defendant’s attorney are situated.
If you have never testified before, it is a good idea to sit in on a trial as a spectator. This gives you the opportunity to see how witnesses perform. Identify the things that they do well and those which they do not do well. Remember that, other than the judge and attorneys, who are at home, the courtroom is a foreign environment to most people. The more familiar you can become with it, the less foreign it will be when you are sitting in the witness stand. A call to your municipal clerk of courts will tell you on what days trials are scheduled.
Remember, when you are sitting in on a trial, it is usually a very tedious process. It is not at all like the television image of Perry Mason asking the $64,000 question and the witness blurting out a confession. In fact, most cases never even get to trial. However, each attorney must be prepared as though it will.

Testimony time

When it is time to testify, there are several things that you can do to help your image as a witness.
If you are required to wear a uniform while on duty, then you will likely wear one when you go to court. Make sure that it is clean and pressed. All badges, brass, insignias, and other parts of the uniform should be neat, shined, and in good repair. Shoes should be shined; hair and beard should be neatly groomed. If you are not on duty or do not wear a uniform, wear a dark suit with a white shirt and matching tie. Women should consider a dark business suit or dress, with a clean and pressed blouse; shoes should be shined and, if worn, jewelry and makeup should not be distracting. Remember that while it is important to look clean and well groomed, you never want your listener(s) to be distracted from what you are saying by what you are wearing. Always sit up straight, but in a comfortable and relaxed manner. You want o convey that what you have to say is as important to you as it is to the people to whom you are speaking.
When testifying in an administrative hearing or deposition, answer the questions directly. Look at the questioner, but do not stare into his eyes. Sometimes direct eye contact, especially during testimony, can be intimidating. To look away can convey to the listener a sense that you are being distant, disinterested, or even deceptive. A comfortable posture is to look at the questioner’s forehead, mouth, or some other spot on the face. This conveys a sense of interest without being intimidating or confrontation. Your goal is to be informative and cooperative.
When testifying in court, look at the questioner while the question is being asked. When it is time to respond, turn to the jury. A good posture is to make eye contact with each of the jurors, moving from one to the other. When you have completed your answer, turn back to the attorney who is asking the questions in preparation for the next question. A jury is the group for whom your testimony is intended. They are the ones who will decide on the value of your credibility and weigh it against that of other witnesses and evidence.

Know the facts

• Read everything you have written or done with regard to the incident, crime, etc.
• Summarize the information so that you understand it completely and can say it clearly and concisely.
• Know what will be asked of you.
• Rehearse with the prosecutor or attorney.
• Anticipate that difficult or trick questions may be asked and prepare for them.

A special note on depositions

A deposition is your testimony under oath, a written statement admissible in court. Unlike a trial or hearing, where a jury and others can see your facial expressions, annunciation of key words, and the way you respond, a deposition is a written statement typically taken in a private setting, where one attorney is able to ask you questions and a court reporter is present to record the questions and your answers.
An attorney may be present to object to inappropriate questions, but you may still be required to answer, and a judge will rule on the objection at a later time. Often times, an attorney will attempt to use what you testified to in a deposition to contradict what you testify to later in court. It is most important to answer carefully and concisely in a deposition.

Testifying

1. Do not bring anything to court with you that you have not discussed with the attorney and that you do not want the other side to have.
2. Listen closely to the question. Pause before giving your answer so that you can formulate a well-thought-out response. Remember, you probably know the answer, and it is a matter of presenting it for the court.
3. Speak clearly and loud enough to be heard. What you have to say is important, so make sure you can be heard. Speak slowly and deliberately.
4. Speak directly to the jury, or to the judge if there is no jury. Even though an attorney is asking you questions, it is the jury or judge that will be weighing your testimony.
5. Never get angry. Part of the game-playing that goes on in court is an attempt to discredit witnesses by confusing them.
6. Answer the questions as they are asked. Do not elaborate beyond yes or no, unless you have discussed it with the attorney in advance. If the answer to a particular question is yes, then the answer is yes. If the question requires more of an answer, then you should answer the question concisely with only that information that specifically answers the question. If the questioner wants more information, it is his or her responsibility to ask another question. Never volunteer information.
7. Always tell the truth. It is better to say “I don’t know” or “I don’t remember” than it is to guess.
8. Attorneys will sometimes ask confusing questions that ramble on and may even be several questions combined into one. When this happens, it is acceptable to respond by either asking the attorney to repeat the question or to point out that they have actually asked more than one question. You may then proceed to answer the questions one at a time.
9. Do not be anxious. An anxious person is often eager to please or can be easily drawn into an argument. The best way to avoid anxiety is to be well prepared.

Technique

It is important for you to be comfortable. Speak in a manner that is comfortable to you.
Speak to the jury in a loud and clear voice. Do not make gestures or wear clothes that distract from what you are saying. If an attorney acts hostile and attempts to intimidate or rattle you, remember that he or she is a trained actor. This is the attorney’s stage, and you are merely a prop.
One way to communicate important information is to not buy in to the negative comments or demeanor. If, for example, an attorney on cross-examination attempts to rattle you by making negative comments, do not focus on the comments; rather, focus on the question. You do not have to respond to comments, only to questions.
Make eye contact with the jury. People equate eye contact with sincerity. They assume that someone who will not look them in the eye has something to hide.
In a deposition, make eye contact with the questioner, but do not stare or glare. A good technique is to focus on the questioner’s mouth.
In an administrative hearing, make eye contact with the questioner. Again, as some questions may be heated, it is a good practice to focus on the mouth, rather than the eyes.

Summary

• Testimony about any incident is and should be the most satisfying part of any police or security investigation. It is the opportunity to carry what you have learned in your investigation and to complete the report of the incident in full. It is the opportunity to present what you have gathered to a higher authority for disposition. Unfortunately, it is this area where some good security and police investigators often fall short.
• Preparation is the single most important element. Once you begin testifying, you have no place to hide. You do not have a chance to change what you have done. If you have made mistakes, do not be afraid to admit to them if you are asked.
• Do not be one who falls short. Be prepared from the beginning. Always assume that your involvement in any incident will eventually result in your testimony, either in a hearing, deposition, or court.
• Be prepared and you will be satisfied with your presentation!

Questions

1. What is the single most important aspect of testifying in an administrative, deposition, or courtroom procedure?
2. What is court testimony nothing more than?
3. What is the difference between an administrative hearing and a court hearing?
4. What is unique about the deposition process?
5. Why is appearance important?
6. When does preparation for testimony begin?

Additional resources

Bilek Arthur J., Klotter John C., Federal R. Keegan Legal aspects of private security. Cincinnati: Anderson Publishing Co.; 1981.
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