The Law of Attraction Works

For many years, I have believed in the power of visualization and positive thinking. I believe that we are what we think, and that energy attracts like energy.

What I didn’t realize until I started work on this book is how clearly apparent it is that companies attract a certain kind of employee and that these employees attract a certain type of customer. Observe patrons at restaurants and shoppers at retail stores and shops. Pay attention to the employees, and compare them to their regular customers. You will see striking similarities between the two. You will also see strong similarities when you look at the people doing the hiring and providing the leadership of these employees, who are attracting the customers. I have been observing this from the service angle for some time, and I have not seen it fail.