University Syllabi
1 Anna University – BE (MECH/PROD) - GE 406 - Total Quality Management
UNIT 1: Introduction
Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs – Analysis Techniques for Quality Costs, Basic concepts of Total Quality Management, Historical Review, Principles of TQM, Leadership – Concepts, Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.
UNIT 2: TQM Principles
Customer satisfaction – Customer Perception of Quality, Customer Complaints, Service Quality, Customer Retention, Employee Involvement – Motivation, Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits, Continuous Process Improvement – Juran Trilogy, PDSA Cycle, 5S, Kaizen, Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship Development, Performance Measures – Basic Concepts, Strategy, Performance Measure.
UNIT 3: Statistical Process Control (SPC)
The seven tools of quality, Statistical Fundamentals – Measures of central Tendency and Dispersion, Population and Sample, Normal Curve, Control Charts for variables and attributes, Process capability, Concept of six sigma, New seven Management tools.
UNIT 4: TQM Tools
Benchmarking – Reasons to Benchmark, Benchmarking Process, Quality Function Deployment (QFD) – House of Quality, QFD Process, Benefits, Taguchi Quality Loss Function, Total Productive Maintenance (TPM) – Concept, Improvement Needs, FMEA – Stages of FMEA.
UNIT 5 - Quality Systems
Need for ISO 9000 and Other Quality Systems, ISO 9000:2000 Quality System – Elements, Implementation of Quality System, Documentation, Quality Auditing, QS 9000, ISO 14000 – Concept, Requirements and Benefits.
2 Anna University for MBA - GE2022 - Total Quality Management
UNIT I: Introduction
Introduction – Need for quality – Evolution of quality – Definition of quality – Dimensions of manufacturing and service quality – Basic concepts of TQM – Definition of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM.
UNIT II: TQM Principles
Leadership – Strategic quality planning, Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal – Continuous process improvement – PDSA cycle, 5s, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT III: TQM Tools & Techniques I
The seven traditional tools of quality – New management tools – Six-sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.
UNIT IV: TQM Tools & Techniques II
Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Cost of Quality – Performance measures.
UNIT V: Quality Systems
Need for ISO 9000 – ISO 9000-2000 Quality System – Elements, Documentation, Quality auditing – QS 9000 – ISO 14000 – Concepts, Requirements and Benefits – Case studies of TQM implementation in manufacturing and service sectors including IT.
3 Jawaharlal Nehru Technological University – Hyderabad
Mechanical Engg. Common to all courses
ME 05554: Total Quality Management – Elective for ME
UNIT I
TQM – overview – history – stages of evolution – elements – definitions – continuous improvement – objectives – internal and external customers.
UNIT II
Quality Standards – need for standardization – institutions – bodies of standardization – ISO 9000 series – ISO 14000 series – other contemporary standards.
UNIT III
Quality Measurement Systems – Developing and implementing QMS – non-conformance database.
UNIT IV
Problem solving – problem solving process – corrective action – order of preference – system failure – analysis approach – flow chart – fault tree analysis – failure mode assessment – and assignment matrix – organizing failure mode analysis – pedigree analysis.
UNIT V
Quality circles – organization – focus team approach p0- statistical process control – process chart – Ishikawa diagram – preparing a designing control charts.
UNIT VI
Quality function deployment (QFD) – elements of QFD – benchmarking – Taguchi Analysis – loss function – Taguchi design of experiments.
UNIT VII
Value improvement elements – value improvement assaults – supplier teaming.
UNIT VIII
Six sigma approach – application of six sigma approach to various industrial situations.
4 Visvesvaraya Technological University, Belgaum - 06IM72 Total Quality Management
PART A
UNIT I
OVERVIEW OF TOTAL QUALITY MANAGEMENT: History of TQM. Axioms of TQM, contributions of Quality Gurus – Deming's approach, Juran's quality trilogy, Crosby and quality treatment, Imai's Kaizen, Ishikawa's company wide quality control, and Fegenbaum's theory of TQC.
UNIT II
EVOLUTION OF QUALITY CONCEPTS AND METHODS: Quality concepts. Development of four fatnesses, evolution of methodology, evolution of company integration, quality of conformance versus quality of design from deviations to weaknesses to opportunities. Future fitness's, four revolutions in management thinking, and four levels of practice.
UNIT III
FOUR REVOLUTIONS IN MANAGEMENT THINKING: Customer focus, Continuous Improvement, Total participation, and Societal Networking. FOCUS ON CUSTOMERS; Change in work concept marketing, and customers.
UNIT IV
CONTINUOUS IMPROVEMENT: Improvement as problem solving process; Management by process, WV model of continuous improvement, process control, process control and process improvement, process versus creativity. Reactive Improvement; Identifying the problem, standard steps and tools, seven steps case study, seven QC tools.
PART B
UNIT V
PROACTIVE IMPROVEMENT: Management diagnosis of seven steps of reactive improvement. General guidelines for management diagnosis of a QI story, Discussion on case study for diagnosis of the seven steps. Proactive Improvement; Introduction to proactive improvement, standard steps for proactive improvement, semantics, example-customer visitation, Applying proactive improvement to develop new products – three stages and nine steps.
UNIT VI
TOTAL PARTICIPATION: Teamwork skill. Dual function of work, teams and teamwork, principles for activating teamwork, creativity in team processes, Initiation strategies, CEO involvement Example strategies for TQM introduction. Infrastructure for mobilization. Goal setting (Vision/Mission), organization setting, training and E education, promotional activities, diffusion of success stories, awards and incentives monitoring and diagnosis, phase-in, orientation phase, alignment phase, evolution of the parallel organization.
UNIT VII
HOSHIN MANAGEMENT: Definition, phases in hosing management-strategic planning (proactive), hoshin deployment, controlling with metiers (control), check and act (reactive). Hoshin management versus management by objective, hoshin management and conventional business planning, an alternative hoshin deployment system, hoshin management as “systems Engineering” for alignment.
UNIT VIII
SOCIETAL NETWORKING: Networking and societal diffusion – Regional and nationwide networking, infrastructure for networking, openness with real cases, change agents, Center for quality Management case study, dynamics of a societal learning system. TQM as learning system, keeping pace with the need for skill, a TQM model for skill development, summary of skill development.
5 Pune University - 406D - Quality Management
UNIT I
Quality, Strategic Planning, and Competitive Advantage: Brief History – Modern Developments in Quality – A Race Without a Finish Line. Definitions of Quality. Quality in Manufacturing and Service Systems. Economic Issues – Quality and Price – Quality and Market Share – Quality and Cost – The Taguchi Loss Function. Quality & Competitive Advantage. Perspectives on Leadership for Quality – The Balridge View of Leadership.
UNIT II
Principles of Total Quality Management: Introduction – Elements of Total Quality Management – Strategic Planning and Leadership – A Customer Focus – Fact-Based Management – Continuous Improvement – Teamwork and Participation. Malcolm Baldrige National Quality Award Criteria. Benefits of Total Quality Management. The Deming Management Philosophy – Profound Knowledge – The Impact of Profound Knowledge – Deming's 14 Points for Management. The Juran Philosophy – The Juran Quality Trilogy. The Crosby Philosophy.
UNIT III
Customer Focus: The Customer-Driven Quality Cycle – Identifying Customer Needs – Achieving Customer Requirements in Production – Implications of the Customer-Driven Quality Cycle. Quality Function Deployment – The Quality Function Deployment Process – Building the House of Quality – Implementing Quality Function Deployment. Designing Quality into Services – Service Needs Identification – Service System Design. Customer Satisfaction Measurement Techniques – Customer Relationship Management Techniques.
UNIT IV
Quality Control and Quality Assurance: Concept of Quality Control – Concept of Process Variation – Acceptance Sampling – Sampling Inspection vs. 100% Inspection – Attributes and variable sampling plans – OC Curves – Producer and Consumer Risk – AQL, RQL, TQL, AOQL and AOL.
UNIT V
Statistical Process Control: Control Charts – X-R, P, np and C Charts – Benefits of Control Charts and Applications.
UNIT VI
Quality Management Assistance Tools: Ishikawa Fish Done diagram – Nominal Group Technique – Quality Circles – Flow Charts – Pareto Analysis – Pokka Yoke (Mistake Proofing).
UNIT VII
Reliability: Concept and Components – Concepts of failure – Reliability of system – Success and Failure models in series and parallel – Methods of achieving higher reliability – Concept of maintainability and availability – Comparison with reliability.
UNIT VIII
Managing and organization for quality: Quality Policy – Quality Objectives Leadership for Quality – Quality and organization culture – Change Management. Team Building. Partnerships – Cross-Functional Teams – Supplier/Customer Partnerships.
UNIT IX
Quality Management Standards: (Introductory aspects only)
(a) The ISO 9001:2000 Quality Management System Standard
(b) The ISO 14001:2004 Environmental Management System Standard
(c) ISO 27001:2005 Information Security Management System 110
(d) ISO/TS16949:2002 for Automobile Industry
(e) CMMI Fundamentals & Concepts
(f) Auditing Techniques – Planning for an audit – Developing a Check-list – Conducting an Audit – Writing an Audit Report – Auditor Ethics – Value – addition process during Internal Audit – Mock Audits – Quiz. (8)
6 Sivaji Univ. Kolhapur, BE MECH, Total Quality Management
Section I
1. Quality Basic Concepts: Various definitions of quality and their implication, ISO definition of Quality, Quality cost-estimation and reduction.
2. Quality Assurance System: Basic concepts-QA input-process-output, Significance of feedback for QA, Internal customer approach. Statistical Quality Control- Basic philosophy, Significance of N-D curve, Control charts for attributes and variables, Process capability analysis, Concept of six sigma.
3. Acceptance Sampling: Inspection standards, OC curve, Sampling plans (single, double, multiple only)
4. Product And System Reliability: Basic concepts, prediction and evaluation of component and system reliability.
5. Taguchi's Quality Engineering: Loss function, Orthogonal arrays, Signal to noise ratio, Parameter design and tolerance design.
Section II
6. Overview of TQM: Concept and definition, Fundamentals, TQM Verses Management relationship, Elements of TQM, approaches to TQM, TQM models, Zero defect concept.
7. Contributions of Quality Gurus: Deming's approach, Jurans quality trilogy, Crossby and quality improvement, Ishikawas company wide quality control, Fegenbaum theory of TQC.
8. Revolution in Management Thinking: Customer focus, problem solving QC tools, Continuous improvement (Kaizen), Customer satisfaction, Kanos model, Customer retention.
9. Quality Circles: Total Employee Involvement (TEI), Employee empowerment, Employee suggestion scheme.
10. Creating Quality Culture: Requisite changes to implement Quality culture, developing TQM culture.
11. Total Quality in Service Sector.
12. ISO 9001-2000 series of standards, overview of ISO 9000-1993 series standards, structure of ISO 9000-2000 series standards, clauses, contents, and interpretations, implementation. 03
13. Quality System-policy and objectives.
7 Uttar Pradesh Technical University - EME-041: Total Quality Management
UNIT I
Quality Concepts: Evolution of Quality control, concept change, TQM Modern concept, Quality concept in design, Review off design, Evolution of proto type.
Control on Purchased Product: Procurement of various products, evaluation of supplies, capacity verification, Development of sources, procurement procedure.
Manufacturing Quality: Methods and Techniques for manufacture, Inspection and control of product, Quality in sales and services, Guarantee, analysis of claims.
UNIT II
Quality Management: Organization structure and design, Quality function, decentralization, Designing and fitting organization for different types products and company, Economics of quality value and contribution, Quality cost, optimizing quality cost, seduction programme.
Human Factor in Quality: Attitude of top management, co-operation, of groups, operators attitude, responsibility, causes of operators error and corrective methods.
UNIT III
Control Charts: Theory of control charts, measurement range, construction and analysis of R charts, process capability study, use of control charts.
Attributes of Control Charts: Defects, construction and analysis off-chart, improvement by control chart, variable sample size, construction and analysis of C-chart.
UNIT IV
Defects Diagnosis and Prevention: Defect study, identification and analysis of defects, corrective measure, factors affecting reliability, MTTF, calculation of reliability, Building reliability in the product, evaluation of reliability, interpretation of test results, reliability control, maintainability, zero defects, quality circle.
UNIT V
ISO 9000 and its concept of Quality Management: ISO 9000 series, Taguchi method, JIT in some details.
8 M.J.P. Rohilkhand University, Bareilly: MBA(GEN.) CN-405 Total Quality Management
UNIT I: Introduction
Quality, Total quality, Rationale for total quality, key elements of total quality, quality circles, quality gurus.
UNIT II: Quality Control and Improvement Tools
Check Sheet, Histogram, Pareto Chart, Cause and Effect diagram, Scatter diagram, Control chart, Graph, Affinity diagram, Tree diagram, Matrix diagram, Process decision program chart, Arrow diagram, Acceptance Sampling, Process capability studies, Zero defect program (POKA-YOKE).
UNIT III: Benchmarking and Kaizen
Benchmarking, Rationale of benchmarking, Approach and process, Prerequisites of benchmarking, Benefits of benchmarking, Obstacles to successful benchmarking, perpetual benchmarking.
Concept of Kaizen, Kaizen vs Innovation, Kaizen and management, Kaizen practice.
UNIT IV: TQM Models
Demings Award criteria, Malcolm Baldridge national quality award, European quality award, Australian quality award, Confederation of Indian Industries award.
UNIT V: Quality Management System & Quality Audit
Quality Systems, Quality management principles, ISO 9001: 2000, ISO 14000, Future of quality system audit, Audit objectives, types of quality audit, Quality Auditor, Audit performance.
9 VTU - Total Quality Management
PART A
UNIT I
Introduction to TQM. Quality movement in Japan, US & India. Definition of quality. Small q & Big Q, Quality characteristics – weaves, Dimensions, determinants. Quality & profitability.
UNIT II
QUALITY & MANAGEMENT PHILOSOPHIES – Deming Philosophy – Chain reaction, 14 points for management, triangle theory of variance, deadly diseases & sins, Demings wheel. Juran Philosophy – 10 steps for quality improvement, quality trilogy, universal breakthrough sequence. Crosby Philosophy – Crosby's 6 C's, Absolutes of quality, Crosby's 14 points for quality, Crosby triangle. Comparison of 3 major quality philosophies.
UNIT III
MANAGING QUALITY – traditional vs Modern quality management, the quality planning, road map, the quality cycle. Cost of quality – Methods to reduce cost of quality, Sampling plans, O.C. curve.
UNIT IV
QUALITY CONTROL – Objectives of quality control, Strategy & policy. Company wise quality control. Quality Assurance – Definition, concepts & objectives. Economic models for quality assurance. Statistical methodology in quality assurance. Process capability ratio, 6 sigma in quality assurance.
PART B
UNIT V
QUALITY IMPROVEMENT – Principles of Total Quality, Evolution of Total Quality Control & Principles. TQM – Basic concepts & overview. Necessity of TQM. Elements of TQM, benefits of TQM, TQM in services, ISO 9000 & ISO 14000 in quality management system.
UNIT VI: FOCUSSING ON CUSTOMER
Importance of customer satisfaction, Kano's model of customers satisfaction, customers driven quality cycle, understanding customers needs & wants, customers retention.
UNIT VII: LEADERSHIP
Introduction, characteristics of quality leaders, role of TQM in leadership. Tools & Techniques of TQM, Just in time system-Concepts, objectives, overview, characteristics, benefits. Benchmarking – Introduction, process of bench marking, benefits, advantages & limitations. Hours
UNIT VIII: SUPPLY CHAIN MANAGEMENT
Objectives, process tools, supply chain management for manufacturing organization & service organization world class manufacturing – becoming world class, relevance of TQM in world class manufacturing. World class supplier, world class customer, present global business conditions, world class companies in 21st century. Future of TQM.
10 Mahatma Gandhi University, Meghalaya
NRAI SCHOOL OF MASS COMMUNICATION & MANAGEMENT
MGT 301: TOTAL QUALITY MANAGEMENT
1. An Overview and Role of TQM – Classical Definitions of Quality – Bhagawan Baba's Definition of Quality – Product Satisfaction & Product Dis-satisfaction
2. Trends in Change Management and role of TQM.
3. Philosophical Approaches to TQM – Eastern & Western Approaches – Bhagawan Baba's Teachings
4. Methodological Approaches to TQM – Deming, Juran, Crosby, Others
5. Tools of TQM – Diagnostics – 7 Tools of Analysis – old and new, Cybernetic Analysis
6. Overview of Other Developments in TQM – QFD, ISO, CMM, Benchmarking, Six Sigma
7. Leadership requirements for TQM
8. Integration & Implementation of TQM in Organizations.
9. Application of TQM.
10. Video tapes on TQM
11. Case Studies & Exercises.
11 West Bengal University - ME 821: Total Quality Management
Basic concepts, definitions and history of quality control. Quality function and concept of quality cycle. Quality policy and objectives.
Economics of quality and measurement of the cost of quality. Quality considerations in design.
Process control: Machine and process capability analysis. Use of control charts and process engineering techniques for implementing the quality plan.
Acceptance Sampling: single, double and multiple sampling, lot quality protection, features and types of acceptance sampling tables, acceptance sampling of variables and statistical tolerance analysis. Quality education, principles of participation and participative approaches to quality commitment.
Emerging concepts of quality management: Taguchi's concept of off-line quality control and Ishikawa's cause and effect diagram.
12 Madras University for Master of Business Administration
TOTAL QUALITY MANAGEMENT
Introduction to quality control – quality and cost consideration – statistics and its implication in quality control – sampling inspection in engineering manufacturing – statistical quality control by the use of control charts – methods of inspection and quality appraisal – reliability engineering – value engineering and value analysis. Theory of sampling inspection – standard tolerancing – ABC analysis – defect diagnosis and prevention. Recent techniques of quality improvements – zero defect – quality motivation techniques – quality management system and total quality control.
Section of ISO model and implementation of ISO 9000. Human resource development and quality circles – Environmental management system and total quality control.
13 Tamil Nadu Open University MBA - MSP 61 - Total Quality Management Paper
BLOCK I Syllabus: Introduction to Total Quality Management – Leadership – Information and Analysis – Strategic Quality Planning.
BLOCK II Syllabus: Human Resource Development and Management – Management of process quality – Customer focus and satisfaction – Bench marking.
BLOCK III Syllabus: Organising for Total Quality Management – Productivity and Quality – The Cost of Quality.
BLOCK IV Syllabus: Processes and Quality tools – The Concept of a process – Total Quality Management and data – Quality improvement tools – Understanding process variation.
BLOCK V Syllabus: Criteria for Quality programs – ISO 9000: Universal Standards of Quality – Reengineering.
14 Indian Institute of Plant Engineers - Diploma in Plant Engineering & Management
TOTAL QUALITY MANAGEMENT
1. Total quality management (TQM) – Principles, Characteristics of TQM – Definition of quality, Quality Control, Quality assurance – Methods of inspection – Quality planning and Quality policy – What are 5s ?
2. TQM Principles and practices-leadership of TQM-Strategic Quality planning, Customer focus, Customer satisfaction, Employee involvement, Bench marking, Continuous process improvement
3. TQM tools & techniques – The seven traditional tools of Quality, New seven tools, Major approaches to TQM – Quality Circles, PDCA, JIT, SPC, Cross functional approach, Quality function Deployment, TPM, Six sigma principle,
4. Total productive maintenance (TPM) – Principles and strategy – Multi-skill development – TPM concepts and steps for implementing TPM – Gains and benefits of ZTPM, Autonomous maintenance
5. Quality systems-ISO 9000-ISO 14000 concepts, Environmental management system concepts, purpose and steps for implementation, Barriers for implementation and how to overcome-requirement and benefits
15 Middle East Technical University
Total Quality Management
Topic 1
● Evolution of Quality Concepts and Quality Paradigms
Topic 2
● Quality and Team Organization
Topic 3
● Teams' Thinking and Communication
Topic 4
● Problem Solving and Decision Making Process
Topic 5
● Benchmarkiing
Topic 6
Topic 7
● Achieving quality by planning: QFD, Hoshin planning e
Topic 8
● Quality through improvement and control: SPC
Topic 9
● Quality through design: Robust design
Topic 10
● Quality through IT: Customer Relationship Management
Topic 11
16 Prince Sultan University
IS 470 TOTAL QUALITY MANAGEMENT (TQM)
COURSE TOPICS:
2. Quality basics and history – Quality advocates – Quality improvement
3. Total Quality Management
4. Deming – Juran – Crosby – Quality Management
5. Quality Improvement Techniques
6. Pareto Diagrams – Cause-Effect Diagrams – Scatter Diagrams – Run Charts – Cause and Effect Diagrams
7. Statistical Concepts
8. Definitions – Measures of Central Tendency – Measure of Dispersion – Concepts of Population and Samples – Normal Curves
9. Control Charts for Variables
10. Definitions – Variation: Common vs. Special Causes – Control Chart Techniques – X-bar and R chart Correlation – X-bar and S charts
11. Control Chart Interpretation and Analysis
12. Using Charts to Pinpoint Problems – Process Capability
13. Other Variable Control Charts
14. Individuals and Moving Range Charts – Moving Average and Moving Range Charts – Charts for Individuals – Median and Range Charts
15. Fundamentals of Probability
16. Basic Concepts and Definitions – Discrete Probability Distributions – Continuous Probability Distributions
17. Control Charts for Attributes
18. Definitions – Control Charts for Non-conforming Units – Control Charts for Counts of Non-conforming Units
19. Reliability
20. Product Life Cycle – Measures of Reliability
21. 11. Quality Costs
22. Quality Cost Measurement – Utilizing Quality Costs for Decision-Making
23. Advanced Topics
24. Quality Function Deployment – Design of Experiments
25. Quality Systems: ISO 9000, Six Sigma
26. Certification Requirements – Evolving Standards
27. Benchmarking and Auditing
28. Reaching World Class Standards
17 St. Martin University, Washington State
TOTAL QUALITY MANAGEMENT
COURSE TOPICS:
2. Quality basics and history – Definitions of quality – Major contributors to quality – Deming – Juran – Crosby – Ishikawa – Taguchi – Feigenbaum – Shewhart
3. Strategic Quality Management
4. STQM – Dimensions, measures, and metrics – Garvin's approach to operationalizing quality dimensions
5. Designing Quality Into Products and Services
6. Seven management tools – Quality function deployment (QFD) – Design for six sigma (DFSS) – Robustness – Reliability – Risk assessment (FMEA and FTA)
7. Creativity in Quality
8. Breakthrough improvement – Designing the innovative organization
9. Quality Systems and QS Auditing
10. Quality management systems – ISO 9000 – Baldridge
11. Product, Process, and Materials Control
12. Identification of materials and status – Traceability – Supplier management
13. Quality Improvement Tools
14. Seven quality tools – PDSA – DMAIC – Benchmarking
15. Metrology, Inspection, Testing
16. Gauging – Precision and accuracy – Non-destructive testing
17. Statistical Process Control
18. Probability and statistics – Variation
19. Variable Control Charts
20. x-bar and R-bar charts – Moving Average and Moving Range Charts – Charts for Individuals – Median and Range Charts
21. Control Charts for Attributes
22. Non-conforming – Non-conformities (defects)
23. Quality Costs
24. Quality Cost Measurement – Utilizing Quality Costs for Decision-Making
25. Human Factors in Quality
26. Barriers to quality improvement efforts – Employee involvement
18 University of Kokybės Vadybos (Lithuanian University)
TOTAL QUALITY MANAGEMENT
Course unit content The course studies cover these topics:
● Quality role managing organizations.
● Quality management concepts.
● Prerequisites and stages of Total quality management evolution.
● Total quality management gurus.
● Business excellence models.
● Organization's commitment to satisfy customer's needs.
19 University of Hradec Kralove & University of Pardubice (Czechoslovakia)
CURRENT TOPICS IN TOTAL QUALITY MANAGEMENT
● Academic readings (based in Eastern European and American topics, affiliations, applications, experience)
● Case studies (based in Eastern European and American topics, affiliations, applications, experience)
● Quality management gurus
● Quality management
● Quality planning
● Frameworks to improve Organizational performance (ISO 9000, Malcolm Baldrige Quality Award, Six Sigma)
● SPC and control charts
● Customer satisfaction
20 Cork Institute of Technology
SUBJECT/MODULE TITLE: QUALITY MANAGEMENT Subject Code: 4CIS.5B
Syllabus Content Time (%)
1. Introduction to Quality Systems 20%: Overview of quality, history of quality, competitive advantage, industrial perspective, total quality system, Taguchi “Loss Function” concept.
2. Statistical Process Control 25%: Process Control Chart calculations, Extraction of information, Capability Index, Individual and Moving Range Charts, Implementation of Statistical Process Control, Control Charts for Attributes.
3. Problem solving techniques for Quality Management 15%: Pareto Analysis, Ishikawa (Cause/Effect) Diagrams, Failure Modes and Effects Analysis, Brainstorming, Program for Quality Improving, Deming, Juran.
4. Strategic Quality Management 10%: Total Quality Management (TQM), total company involvement, technical and managerial, Implementation of TQM, Philosophies of TQM.
5. Reliability 20%: Defining Reliability, Product Life Characteristic Curve, Reliability Function, Reliability Engineering.
6. Health and Safety 5%: Classification of Hazards, ISO 9000, Codes of Practice, Company Safety Statement.
21 A. AU & BPGTQM as a Course with 3 Quality Related Papers
MA 9105, 9112, 9122
MA 9105 PROBABILITY AND STATISTICAL METHODS
UNIT I: ONE DIMENSIONAL RANDOM VARIABLES
Random variables – Probability function – moments – moment generating functions and their properties – Binomial, Poisson, Geometric, Uniform, Exponential, Gamma and normal distributions – Functions of a Random variable.
UNIT II: TWO DIMENSIONAL RANDOM VARIABLES
Joint distributions – Marginal and conditional distributions – Functions of two dimensional random variables – Regression Curve – Correlation.
UNIT III: ESTIMATION THEORY
Unbiased Estimators – Method of moments – Maximum likelihood Estimation – Curve fitting by principle of least squares – Regression lines.
UNIT IV: TESTING OF HYPOTHESIS
Sampling distributions – Type I and Type II errors – Tests based on normal, t, χ2 and F distributions for testing of mean, variance and proportions – Tests for Independence of attributes and Goodness of fit.
UNIT V: MULTIVARIATE ANALYSIS
Covariance matrix – Correlation Matrix – Multivariate Normal density function Principal components – Sample variation by principal components – Principal components by graphing.
22 B QE 9112 Total Quality Management
UNIT I: INTRODUCTION
Need for TQM, evolution of quality, Definition of quality, TQM philosophy – CONTRIBUTIONS OF Deming Juran, Crosby and Ishikawa, TQM models.
UNIT II: PLANNING
Vision, Mission, Quality policy and objective Planning and Organization for quality, Quality policy Deployment, Quality function deployment, introduction to BPR and analysis of Quality Costs.
UNIT III: TQM PRINCIPLES
Customer focus, Leadership and Top management commitment, Employee involvement – Empowerment and Team work, Supplier Quality Management, Continuous process improvement, Training, performance Measurement and customer satisfaction.
UNIT IV: TQM TOOLS AND TECHNIQUES
PDSA, The Seven Tools of Quality, New Seven management tools, Concept of six sigma, FMEA, Bench Marking, JIT, POKA YOKE, 5S, KAIZEN, Quality circles.
UNIT V: QUALITY SYSTEMS
Need for ISO 9000 Systems, clauses Documentation, Implementation, Introduction to ISO 14000 and OSHAS18000, Implementation of TQM, Case Studies.
23 C QE 9122 Quality by Design
UNIT I: INTRODUCTION
Perception of quality, Taguchi's definition of quality – quality loss function, tolerance using loss function, quality and process capability, Planning of experiments, design principles, terminology.
UNIT II: FACTORIAL EXPERIMENTS
Design and analysis of single factor and multi-factor experiments, tests on means, EMS rules.
UNIT III: SPECIAL DESIGNS
K Factorial designs, Fractional factorial designs, Nested designs, Blocking and Confounding.
UNIT IV: ORTHOGONAL EXPERIMENTS
Selection of orthogonal arrays (OA's) OA designs, conduct of OA experiments, data collection and analysis of simple experiments, Modification of orthogonal arrays.
UNIT V: ROBUST DESIGN
Variability due to noise factors, Product and process design, Principles of robust design, objective functions in robust design – S/N ratios, Inner and outer OA experiments, optimization using S/N ratios, fraction defective analysis, case studies.