APPENDIX A

BEFORE ACTION REVIEW

I hope you find the following questions helpful as you consider whether and how to begin your coaching intervention.

1. What's my intention?

• Description of the conflict and employees involved
• Purpose/desired outcomes
  • For myself
  • For the parties
  • For the organization
• Mindset for maximum benefit (my attitude going in)

2. What would success look like?

• Benefits of resolving the conflict
• Vision of the future with conflict resolved

3. What will some challenges be?

• In what areas might I encounter difficulty?
• Internal and external challenges and limits
  • What personal habits, judgments, or tendencies could interfere?
  • What external pressures are present?
• Costs/benefits of continuing the status quo
• Alternatives to a successful resolution of the conflict

4. What do I know from past experience?

• What have I learned from other situations like this?
  • My own experiences
  • Others' experiences
• What makes me think I will be helpful here?

5. What will increase the likelihood of success this time?

• What people, reference material, and personal strengths will support me in the process?
• How will I handle the unexpected?

6. When will I review accomplishments?

• What is the time frame I'm anticipating?
• How and when will I write about the process?