The previous SLAs are for server workload. What about for VDI? To me, VDI needs to be high-performance:
Based on this, we'd set the VDI performance SLA as shown here:
As you can see, there are other counters that define a high-performance VDI. They are not in the SLA. They belong to capacity, not performance.
You should only include metrics that you can control. Be careful of including PCoIP packet loss in the SLA, because the Wide Area Network (WAN) is not within your control. The network may not drop the packet, but PCoIP counts it as packet loss if it cannot use it. If a user accesses the VDI from a mobile network (4G), latency can be erratic and high. When this happens, PCoIP will experience dropped packets as it's constantly adjusting its bandwidth even though there is no dropped packet at the TCP/IP layer.
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