There's a vibrant community of Zabbix users who communicate and share through different means. You are free to choose the communication and information-exchange method you prefer, but it is good to know how things are organized.

You are welcome to ask questions and help others by answering theirs, but it is suggested to observe some basic rules, which will help you to get your answers:

• Be polite; remember that nobody is obliged to respond to you in IRC, on the forum, or elsewhere.
• If you get no response, perhaps nobody knows the answer right now—be patient. Remember that people live in different time zones, so what is the middle of the working day for you might be the middle of the night for somebody else.
• Use English, unless communicating in a dedicated native-language section. Avoid the use of single-letter substitutions for words. Keep in mind that for many participants, English is a second or third language, so pointing out mistakes should be polite. Perception of language also varies a lot—what is considered offensive in one region might be completely fine in another.
• Make sure to try to resolve the problem yourself first, by consulting the official documentation, Wiki, and other sources. It's not polite to ask community members to do your work for you. On the other hand, if you would prefer somebody to work on your Zabbix instance, a commercial support service, mentioned at the end of this chapter, might be more suitable for you.
• When asking for help, provide as much relevant information as possible. This usually includes your Zabbix version and a detailed problem description, depending on the problem you are having. That could be the database used, the operating system or distribution, and information about other dependencies. It is very helpful to note what steps you have already taken when trying to resolve the problem. Don't make others guess at the details—if they have to ask for more information, it will delay the solution.

These and other guidelines are listed at http://zabbix.org/wiki/Getting_help and make sure to read through those as well.