Community support is great. It is often speedy, accurate, and friendly. However, even if it is always like that, there might be cases when you might need a more formal approach. Common cases where a formal agreement is pursued include the following:

• A company policy requires a support agreement for all systems put in production
• You want qualified help when implementing Zabbix
• The Zabbix installation will be managed by people who are not deeply involved and don't have much experience with it
• You need a feature developed or improved

Approaching a commercial support provider is often the best solution in such cases, and it is possible to obtain such support from the company behind the Zabbix software. Visit the Zabbix website at http://www.zabbix.com/support.php to obtain more information. If you are ready to discuss commercial support in more detail, it's as easy as sending an email to [email protected]. At the time of writing this, the sales team is very knowledgeable, helpful, and friendly, and usually lightning fast at responding, too. There's no conflict of interest or personal gain for me; this is a completely sincere and honest endorsement.

I would also advise you to have a look for a local partner. Local partners live in your timezone, speak your language, and are probably more closely situated to your company. Another advantage is that they can probably help you with more than just Zabbix, and you can still buy local support and ask them to include official Zabbix support in your contract. You can find the full  list of partners and the reseller list at http://www.zabbix.com/partners.php . This should help you find one that is geographically convenient.