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Encourage Managers to Communicate Problems Up the Chain

When the school year starts, I make a point to introduce myself to my high schoolers’ teachers. I ask them to keep me apprised of any problems with my teenagers’ work. I also keep in touch throughout the school year. I make the effort because I don’t want to be surprised by any problems at the end of the school year, when students have fewer options for turning things around.

As a manager, major problems, especially personnel problems, shouldn’t catch you by surprise. An open revolt of the staff or the resignation of a star player shouldn’t be the first time you hear about an ongoing problem on your staff.

Make it clear to your managers that, while you have faith in their abilities to handle their subordinates’ problems, you want to be informed about the egregious ones. So, occasionally, ask your managers if they are facing any difficult personnel issues and how they’re handling them. Assure them that when they’re at their wits’ end it’s okay to ask for your advice.