About the author
Introduction
Part 1 How to communicate
1 What is communication? Knowing your communication style
2 Confident communication
3 Active listening and skilful questioning
4 Reading between the lines: feelings, emotions and attitudes
5 What to say, and how to say it
6 Put it in writing
Part 2 Brilliant communication skills in action
7 Putting it into practice
8 Difficult communication situations
Conclusion
Further reading
Index
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