After the installation completes, an icon for CCA will be on the desktop. Click the icon to launch CCA. After CCA has started, run the setup wizard. To begin, select Setup > Device Setup Wizard. From the drop-down menu that appears on the next screen, select the UC500. Next, power up the UC500 and make sure that the PC is connected to one of the Power over Ethernet (PoE) ports on the UC500. The UC500 will have an IP address of 192.168.10.1 and a subnet mask of 255.255.255.0. The PC will automatically receive an IP address on the same network because DHCP is enabled by default on the UC500.

CCA verifies that the UC500 is connected and prompts you to enter a new host name, username, and password. Next, you are prompted to configure the time. This can be done by manually selecting the time and date or by synchronizing with the PC’s clock. The last step is to set up the WAN link IP address and select the local settings such as region, phone language, and voicemail language.

After you attach to the UC500, you will probably want to change some of the default settings. You can access the core settings by choosing Configure > Device Properties, as shown in Figure 15.1.

Figure 15.1 Device properties.

As you can see from Figure 15.1, you can set a number of parameters in this area. Each is listed in Table 15.1.

Table 15.1 Voice Device Configuration Parameters

There are two graphical views you can access from within CCA:

The topology view is created from the information that the CCA learns from Cisco Discovery Protocol (CDP). CDP is a Cisco-proprietary protocol that is used to share information about other Cisco devices. From this view, you can right-click the devices shown and configuration options appear. The options that are available depend on the device you have selected.

Figure 15.2 shows the graphical view of the front of a UC500. From this view, you can see which ports are installed in the UC500 and view the status of the PoE ports. You can also configure the settings such as speed, duplex, and power of the PoE ports by right-clicking one and selecting Port Settings.

Figure 15.2 Front view.

CCA allows you to easily upgrade the system files without having to access the command-line interface (CLI). Choose Maintenance > Software Upgrade. A screen appears that shows the version of the Cisco IOS Software currently installed. To upgrade the IOS version, click the Upgrade Status button. A small window appears that prompts you for the name of the image file you want to upgrade to. Click the Browse button and navigate to the location on your PC in which the file is stored.

The UC500 has two operating systems, the Cisco IOS and the Cisco Unity Express OS. When using CCA to upgrade the system files, you can choose to upgrade one or both of these. If you choose to upgrade both, you need to make sure that the .zip file you select contains both sets of required files. The language selection is used for Unity Express, and additional languages can be downloaded from Cisco.com. Click OK to begin the upgrade. You can click the Status button in the Software Upgrade window to monitor the progress of the upgrade.

CCA can also assist you in maintaining the files in the UC500 flash. To view the files that are in flash, choose Maintenance > File Management. In the new window that appears, click the files tab and then click the arrow that is next to flash. The flash memory content is displayed. You can delete files from flash by selecting the Delete check box next to the file you want to remove and clicking Apply or OK.

New files can be copied to flash using the drag-and-drop method. To do this, simply drag a file from your PC and place it on the UC500 on the topology view. You will be prompted to confirm that you want to copy the file. Select Upload and the file will be uploaded to flash. The previous topic, upgrading, explains how to upgrade the IOS using the Software Upgrade feature. You can also use this drag-and-drop method to upload a new IOS to flash.

The first area of configuration is Device. The majority of the information found on the Device screen is automatically populated based on what CCA learned during its discovery phase. CCA uses CDP to identify and map directly connected neighbors, such as an external Cisco switch, and add them to the device list and topology view. In Figure 15.3, you see that CCA learned that the device is a UC520 with Unity Express with four Foreign Exchange Station (FXS) ports, four Foreign Exchange Office (FXO) ports, and eight switch ports built in. All other slots in this device are empty. You need to determine whether to configure the voice system to operate in private branch exchange (PBX) or keysystem mode.

Figure 15.3 Voice device configuration.

The System configuration screen is used to configure locale settings and speed dials. In Figure 15.4, you see all the parameters that you can configure from this screen. Table 15.2 briefly defines each parameter.

Figure 15.4 Voice system configuration.

Table 15.2 Voice System Configuration Parameters

The location of the language files also appears on this screen as do speed dials that are configured on this system. To add a speed dial, click the Add button at the bottom of this screen. A row will be added in the System Speed Dial box. Enter the name and number in the row and click Apply.

The Network section is where you configure IP and VLAN information. In Figure 15.5, you can see the various parameters that need to be configured.

Figure 15.5 Voice network configuration.

The first parameter is the VLAN Number. Select the VLAN that is going to be used for voice, that is, the voice VLAN. The DHCP IP Address Pool, Subnet Mask, Excluded Address From, and Excluded Address To parameters allow you to configure a DHCP pool for the voice VLAN. The IP address and subnet mask define the scope of all available subnet addresses, and the exclusion range blocks IP addresses within that range from being assigned to end devices.

Make sure that the IP address and subnet mask of the interface that will be servicing SCCP requests are configured and operational.

This section describes the AA & Voicemail tab. In Figure 15.6, you see that there are 16 fields that can be configured here, but by default, only four are required. Table 15.3 offers a description of these four fields.

Table 15.3 Voice AA and Voicemail Configuration Parameters

Figure 15.6 Voice AA and voicemail configuration.

In addition to these four parameters, there are also script-related parameters. If the default script is selected for the Auto Attendant, these parameters are not used. However, if you choose to use a script other than the default, you might need to configure these additional parameters.

To select a script, click the down arrow on the Auto Attendant Script drop-down box and select the desired script. When a nondefault script is selected, the script parameters will be accessible. Select the audio file that you want to play when the Auto Attendant answers from the Menu Prompt drop-down box. The 10 Option parameters (labeled Option 0 through Option 9) allow you to configure where a call is transferred to when a user presses a touchtone during the greeting. You can select an extension from the drop-down list or simply type in the desired extension.

If you are using a SIP trunk, you need to configure the SIP trunk parameters. Figure 15.7 shows the SIP trunk configuration page.

Figure 15.7 Voice SIP trunk configuration.

When configuring a SIP trunk, select the service provider from the Service Provider drop-down list. This list has three choices: AT&T, Cbeyond Communications, and Generic SIP Trunk Provider. The service provider will provide you with the information for the rest of the fields on the screen. In some cases, the service provider might not require all parameters to be configured. Keep in mind that SIP trunks are not supported when the system is configured in keysystem mode.

The Voice Features section is where you configure features such as paging and hunt groups. In Figure 15.8, you can see that nine features can be configured here. However, when configured in keysystem mode, only intercom and paging can be configured on this page. Let’s look at each feature individually.

Figure 15.8 Voice features configuration.

The Dial Plan section allows you to define the following:

The Users section not only allows you to create users but also phones as well. In Figure 15.9, you see the 7971 phone with extension 2001 assigned to user Helen Costew.

Figure 15.9 Voice user configuration.

To add a phone, click the New button. This adds a line below the last phone listed with a MAC address of all 0s. Enter the MAC address of the phone in the first field. From the drop-down list in the second field, select the phone model. Enter the primary DN in the next field. Enter the last and first name in the fourth and fifth fields and the user ID in the sixth field. The password should be entered in the next field. The last field is a link to phone-specific configuration. Depending on what type of phone you are adding, you can configure such things as button settings, forwarding, intercom, pickup groups, and so on.

To access the Ethernet port settings, choose Configure > Ports > Port Settings, as shown in Figure 15.10.

Figure 15.10 Port settings selection.

Figure 15.11 shows the Port Configuration Settings screen. You can use this screen to review physical connectivity.

Figure 15.11 Port settings by device.

Figure 15.12 shows the Runtime Status screen. You can use this screen to review the PoE power consumption.

Figure 15.12 Port runtime status.

Figure 15.13 provides an overview of the Security section of CCA, where the administrator can define Network Address Translation (NAT), VPN server for remote access, and firewall and DMZ settings.

Figure 15.13 Security firewall and DMZ.

SBCS supports wireless connectivity for small businesses, and you should treat voice and data services similarly to LAN connectivity. Implement a wireless VLAN (WVLAN) for data and a separate WVLAN for voice. Make sure to create the VLANs before configuring the WVLANs. Figure 15.14 shows an example of data and voice WVLANs.

Figure 15.14 Wireless configuration.

Routing is typically not a major issue with an SBCS installation because all networks terminate at the router component. To connect to the Internet, you need to create a static route that directs all unknown IP addresses, except for RFC 1918 private addresses, to the Internet interface. No dynamic routing protocols are supported.

Figure 15.16 provides a look at the six standard graphical displays used to monitor SBCS: Bandwidth Utilization, Packet Error Rate, PoE Utilization, Temperature, CPU Utilization, and Memory Utilization.

Figure 15.16 Health-monitoring example.

With CCA active on the management PC, system events will generate a pop-up window showing the list of new events. Clicking one of the pop-up events takes you to the Event Notification screen.

Figure 15.17 displays a mechanism for reviewing and acknowledging all events that the UC500 and its associated devices generate during normal and failed conditions.

Figure 15.17 Event notification example.

There are four categories of event types that are identified by unique icons, and each event type is matched to standard syslog levels as follows:

Always take care of the more critical errors and then go back to review and acknowledge the warnings and information messages.

Rather than maintaining an active Telnet or Secure Shell (SSH) connection to the UC500, the CCA provides a mechanism to view or save the current console message output. Figure 15.18 shows an example of the System Messages screen.

Figure 15.18 System message example.

CCA allows you to easily upgrade the system files without having to access the command-line interface (CLI). The current version of IOS can be found by choosing Maintenance > Software Upgrade. A line appears that shows the name of the IOS that is currently installed. To upgrade the operating systems, click the Upgrade Settings button. A small window appears that prompts you for the name of the upgrade image file. Click the Browse button and navigate to the location on your PC in which the file is stored. See Figure 15.20 for a sample of this process.

Figure 15.20 Software upgrade screen.

The UC500 has two operating systems, the Cisco IOS and the Cisco Unity Express (CUE) OS. When using CCA to upgrade the system files, you can choose to upgrade one or both of these. If you choose to upgrade both, make sure that the .zip file you select contains both sets of required files. The language selection is used for Unity Express and additional languages must be downloaded from Cisco.com as required and added to the .zip file. Click OK to begin the upgrade. You can click the Status button in the Software Upgrade window to monitor the progress of the upgrade.

Don’t forget the other option, which is to copy and paste the updated .zip file from your PC to the device icon in the topological view.

In the Maintenance section of CCA, you can back up and restore device configurations. Cisco Unified Communications Manager Express configurations can be backed up without service interruption. Cisco Unity Express backups are always performed by taking voicemail and Auto Attendant services offline. Restores are performed offline for both call processing and voicemail. Figure 15.21 shows the backup screen, where the most important entry is the backup note. This can be used to clearly identify the “what, when, and why” backup information.

Figure 15.21 Configuration backup screen.

Individual device backups or all devices can be associated with a specific backup job, so documentation of the contents is important. Backup filenames are built from the host name, date and time, and MAC address for easier identification.

The backup screen allows you to scan restore files for the specific device, the specific device type, or all backed up configurations, as shown in Figure 15.22.

Figure 15.22 Configuration restore screen.

If you need to clear an existing SBCS to go back to the initial factory defaults, select the Reset to Factory Default check box in the Maintenance > Restart/Rest section, as shown in Figure 15.23.

Figure 15.23 Restart and reset factory defaults screen.