Index
30B+D telecom definition, 60
802.1P frames, 126
802.1Q frames, 124
A
a-law companding algorithm, 52
AA & Voicemail tab, CCA (Cisco Configuration Assistant), 292-293
AA (Auto Attendant)
Cisco Unified Communications, 375-376
Cisco Unity Express, 227
activating, 227
Edit screen, 228-229
main screen, 227
managing prompts, 229-231
access switches, 128
Acct softkey, 254
adaptive differential PCM (ADPCM). See ADPCM (adaptive differential PCM)
adaptive differential pulse code modulation (ADPCM) codecs, 52
Additional Commands to Complete the Voicemail Integration listing (11.3), 217
address call signaling, 26
addressable call endpoints. See dial peers
addressing (E.164), 30
ADPCM (adaptive differential pulse code modulation) codecs, 52, 75-77
Advanced Intercom Configuration listing (12.3), 248
after-hours command, 253-254
AIM-CUE (Advanced Integration Module Cisco Unity Express), 212
alternate extension number keyword (park-slot command), 245
analog circuits, 39
E&M circuits, 42-44
ground start circuits, 41-42
loop start circuits, 39-40
switched analog circuits, 50
analog gateways, 104-105
analog signals, digitized analog signals
compression, 52-53
encoding quantized values to binary, 52
sampling, 51-52
analog telephones, 36-37
communication paths, 36
DTMF (dual tone multifrequency) signaling, 37
foreign exchange trunks, 37-39
legacy PSTN, 24
receivers, 36
switch hooks, 36
transmitters, 36
wires, 36
applications classifications, Cisco AutoQoS, 160
architecture, Cisco Unified Communications, 379
Assigning Overlay to Three Phones listing (10.7), 197
AUCX command, 95
AUEP command, 95
auto assign command, Cisco Unified CME, 204
auto-reg-ephone command, Cisco Unified CME, 203
AutoQoS (Cisco), 159-164
application classifications, 160
Frame Relay multipoint interfaces, 162
high-speed serial interfaces, configuring on, 162
interoperability, 160
low-speed serial interfaces, configuring on, 163
monitoring, 160
MQC (Modular QoS CLI) traffic class definitions, 159
policies, generating, 160
ports, configuring, 160
reporting, 160
routers, 162-163
switch ports, configuring on, 164
switches, 163-164
trust boundaries, 161
B
Back Up the Configuration with a Single Command listing (13.2), 261
backups
Cisco Unified CME, 260-261
SBCS (Small Business Communications System), 306-307
bandwidth
codecs, 79-81
converged networks, QoS (quality of service), 148-153
increasing, 152
Bandwidth Utilization graph (CCA), 302
barge-in keyword (intercom command), 248
Batphones, 38
Bhatia, Manoj, 102
blind call transfer, 242
blind keyword (transfer-mode command), 243
blind keyword (transfer-system command), 242
BOOTP (Bootstrap Protocol), 131
bootup process, IP phones, 133
brackets [ ] wildcard (destination-pattern command), 112
BRI (Basic Rate Interface) digital circuits, 61
BRI (Basic Rate Interface) ports, 105
business telephone systems, 24-25
busy tone, informational call signaling, 27
C
call accounting, configuring, 254
call agents, MGCP (Media Gateway Control Protocol), 94
call blocking, configuring, 253-254
call control, routers and servers, 129
call detail records (CDRs), 254
call forward
configuring, 240-242
SCCP (Skinny Client Control Protocol), 242
types, 240
call handling parameters, Cisco Unity Express, setting, 224-225
call legs, 106-108
call messaging, Cisco Unified Communications, 373-375
call park
CCA Voice Features section, 296
configuring, 243-245
call pickup groups, configuring, 245-247
call processing agent, Cisco Unified Communications, 372-373
call setup (PSTN), 27-28
call setup messages
H.323 protocol, 94
MGCP (Media Gateway Control Protocol), 96
SCCP (Skinny Client Control Protocol), 92
SIP (Session Initiation Protocol), 98
call signaling, 25
address signaling, 26
functionality, 27
informational call signaling, 27
supervisory signaling, 25-26
voltages, 27
call transfer
blind call transfer, 242
configuring, 242-243
consultative call transfer, 242
call-agent (CUCME), verifying, 268-269
call-forward command, 240
Caller ID Block Code feature, CCA Voice Features section, 295
capacities, Cisco Unity Express, 212-213
CAS (channel-associated signaling), 105
E1 circuits, 59
Catalyst Express 520 series switches, SBCS (Smart Business Communications System), 278-279
Cavanaugh, Michael J., 15
CBWFQ (class-based weighted fair queuing), 152
CCA (Cisco Configuration Assistant), 286
configuring, 286-287
device properties, setting, 287-288
downloading, 286
file management, 289
graphical views, 288
installing, 286
Maintenance Selection screen, 305
Monitoring section, 301
PBX mode, 290
routing configuration, 301
SBCS (Small Business Communications System), 281, 286
default state, 307
device configurations, 306-307
event notifications, 302-303
maintaining, 304-307
monitoring, 301-304
software upgrades, 304-306
system messages, 304
system configuration, 298-300
system files, upgrading, 289
UC500, attaching to, 286
voice configuration, 289-298
Device screen, 290
Dial Plan section, 296-297
Network section, 291-293
SIP trunk, 293-294
System configuration screen, 290-291
Users section, 297-298
Voice Features section, 294-296
wireless connectivity configuration, 300-301
CCNA certifications, 11
candidates, 11-15
requirements, 13-15
CCNA Voice exams
MeasureUp practice test, 381-384
Certification mode, 381
Custom mode, 382
objectives, 382
shortcuts, 383
Study mode, 381
technical support, 384
objectives, downloading, 14
practice exams, downloading, 14
preparation, 15-16
readiness, 17-18
study materials, 15
studying, 16-17
taking, 19-20
test anxiety, dealing with, 18
test coordinators, 19
CCNA Voice Official Exam Certification Guide, 15
CCNA Voice Quick Reference, 15
CD-ROM, 381
installing, 382-383
MeasureUp practice tests, 381-384
Certification mode, 381
Custom mode, 382
objectives, 382
shortcuts, creating, 383
Study mode, 381
technical support, 384
CDP (Cisco Discovery Protocol), 125, 288
CDRs (call detail records), 254
CELP (code-excited linear prediction), 77
Certification mode (MeasureUp practice tests), 381
Cioara, Jeremy, 15
circuits
analog circuits, 39
E&M circuits, 42-44
ground start circuits, 41-42
loop start circuits, 39-40
digital circuits, 50
BRI (Basic Rate Interface) circuits, 61
E1 circuits, 57-61
PRI (Primary Rate Interface) circuits, 60
TDM (time-division multiplexing), 53-54
PLAR (private line, automatic ringdown) circuits, 38
Cisco 521 Wireless Access Points, SBCS (Smart Business Communications System), 280
Cisco AutoQoS, 159-164
applications classifications, 160
Frame Relay multipoint interfaces, 162
high-speed serial interfaces, configuring on, 162
interoperability, 160
low-speed serial interfaces, configuring on, 163
monitoring, 160
MQC (Modular QoS CLI) traffic class definitions, 159
policies, generating, 160
ports, configuring, 160
reporting, 160
routers, 162-163
switch ports, configuring on, 164
switches, 163-164
trust boundaries, 161
Cisco Catalyst 2950 series switches, Enhanced Image software, 163
benefits, 11
CCNA certifications, 11
candidates, 11-15
requirements, 13-15
Cisco Configuration Assistant (CCA). See CCA (Cisco Configuration Assistant)
Cisco Discovery Protocol (CDP), 125, 164, 288
Cisco Easy VPN Remote and Server support, SBCS (Smart Business Communications System), 280
Cisco Emergency Responder, 378
Cisco Integrated Services Router, 212
Cisco IOS DHCP Configuration listing (7.5), 130
Cisco IOS Firewall, SBCS (Smart Business Communications System), 280
Cisco IP phones
bootup process, 133
default XML files, 136
device configuration XML files, installing, 135
firmware, installing, 134-135
PoE (Power over Ethernet), 128
powering, 128
switch ports, 124
three-port switches, 124
Cisco Smart Business Communications System call processing (CUC), 372
Cisco Telepresence, 378
Cisco Telepresence Multipoint Switch, 378-379
Cisco Unified CME, 172, 186, 240
benefits, 172
call accounting, 254
call blocking, 253-254
call-agent, verification, 268-269
Cisco Unity Express, integration, 220-226
configuration
backups, 260-261
call forward, 240-242
call park, 243-245
call pickup groups, 245-247
call transfer, 242-243
ephone-dn configuration mode, 241
global configuration mode, 241
intercom, 247-249
paging, 249-251
connecting, 104
directory services, 252
endpoints, 178-179
ephone-dns
configuring, 187-197
dual-line ephone-dns, 191
dual-line ephone-dns (primary and secondary), 192
multiple ephone-dns, 193-196
overlay ephone-dns, 196-197
shared ephone-dns, 192
single-line ephone-dns, 191
ephones, 186
configuring, 186-187
features, 172
phone features, 173
system features, 174-175
trunk features, 175-176
voicemail features, 176
gateways, 104-106
hardware requirements, 176-177
HTTP access parameters, setting, 222
installation, troubleshooting, 262-269
integrated services routers, 172
IP phones
activation, 262-263
registration, 262-264
licensing, 178
MoH (Music On Hold), 251
operations, verifying, 264-269
platforms, 177
telnetting into, 262
software requirements, 178
commands, 197-200
configuring, 197-205
endpoint reboot, 205
endpoint verification, 204-205
firmware provisioning, 201-203
registration configuration, 203-204
users, importing, 222-223
version number, verifying, 269
Cisco Unified Communications, 371
architecture, 379
Auto Attendants, 375-376
call processing agent, 372-373
Cisco Unity, 374-375
Cisco Unity Connection, 374
Cisco Unity Express, 373-374
Contact Center, 377
Emergency Responder, 378
endpoints, 372
infrastructure, 371
IVRs, 375-376
MeetingPlace, 378
messaging services, 373-375
Mobility, 378
Presence, 378
TelePresence, 378
TelePresence Multipoint Switch, 378-379
Cisco Unified Communications 500 (UC500) series devices, SBCS (Smart Business Communications System), 276-278
Cisco Unified Communications Manager (CM). See CM (Cisco Unified Communications Manager)
Cisco Unified Communications Manager Business Edition call processing (CUC), 373
Cisco Unified Communications Manager call processing (CUC), 373
Cisco Unified Communications Manager Express (CME). See CME (Cisco Unified Communications Manager Express)
Cisco Unified Communications Manager Express call processing (CUC), 373
Cisco Unified Contact Center Express, 377
Cisco Unified Meeting Place, 378
Cisco Unified Mobility, 378
Cisco Unified Presence, 378
Cisco Unity, 374-375
Cisco Unity Connection, 374
Cisco Unity Express, 212, 373-374
AA (Auto Attendant), 227
activating, 227
Edit screen, 228-229
main screen, 227
managing prompts, 229-231
call handling parameters, setting, 224-225
capacities, 212-213
Cisco Unified CME
importing users, 222-223
integration, 220-226
configuring, 212-226
GUI initiation wizard, 220-226
preintegration CLI configuration, 214-217
service module interface, 214
factory defaults, resetting, 219
features, 213-214
functionality, 213-214
host router CLI tools, 231-233
IMAP (Internet Message Access Protocol), 212
installing, 217-220
integrated messaging, 214
logging into, 220-221
platforms, 212-213
troubleshooting, 231-233
upgrading, 217-220
user mailboxes, setting defaults, 223-224
VoiceView Express, 214
Cisco Voice Gateways and Gatekeepers, 48
Cisco Voice over IP (CVoice) (Authorized Self-Study Guide), 102, 121
Cisco-proprietary protocols, SCCP (Skinny Client Control Protocol), 90-92
class-based weighted fair queuing (CBWFQ), 152
CLI (command-line interface), 79, 212
CM (Cisco Unified Communications Manager), 91
MGCP (Media Gateway Control Protocol), 95-96
SCCP (Skinny Client Control Protocol), 91-92
CME (Cisco Unified Communications Manager Express). See Cisco Unified CME
cnf-file perphone command, 263
CO (central office) trunks, legacy PSTN, 24
code-excited linear prediction (CELP), 77
codec command (dial peers), 113
codec definitions, 38
ADPCM (adaptive differential pulse code modulation) codecs, 52, 75-77
bandwidth, 79-81
CELP (code-excited linear prediction), 77
CS-ACELP (conjugate-structure algebraic-code-excited linear prediction), 75-78
DSP/codec combinations, 38
packetization, 74
sampling, 74
G.711 PCM (pulse code modulation) codec, 50
G.722, 78
G.729, 75-81
packetization, 75
RTP sampling, 75
G.729ab, 78
G.729b, 78
iLBC (Internet Low Bit-Rate Codec), 78
ITU-T codecs, 75
LD-CELP (low-delay code-excited linear prediction), 75-77
PCM (pulse code modulation), 75
codes, numbering plans, 28
comma (,) wildcard (destination-pattern command), 112
command-line interface (CLI), 79, 212
commands
after-hours, 253-254
call-forward, 240
cnf-file perphone, 263
create cnf-files, 263
debug, 262
debug tftp events, 262
dial peers, 111-114
codec command, 113
destination-pattern command, 111-112
fax rate command, 114
id precedence command, 114
port command, 112
preference command, 113-114
session target command, 112
vad command, 114
directory, 252
ephone-dn, 266-267
intercom, 247-249
ip helper-address ip-address, 131
ip source, 263
load, 263
moh, 251
multicast moh, 251
name, 252
no debug all, 262
no moh, 251
paging, 249-251
park-slot, 244
pin, 254
service dhcp, 131
show, 264-269
show ephone, 264-266
show interface mod/port switchport, 126
show run, 263
show telephony-service, 263, 268-269
spanning-tree portfast, 126
switchport access vlan, 126
switchport mode access, 126
switchport voice vlan vlan-id, 126
telephony services, 197-200
terminal monitor, 262
terminal no monitor, 262
tftp-server, 263-264
transfer-mode, 242-243
transfer-pattern, 243
transfer-system, 242
undebug all, 262
communication paths, analog telephones, 36
compact flash, UC500 devices, 277
compression
digitized analog signals, 52-53
header compression, 152
payload compression, 152
conferencing, DSPs (digital signal processors), 83
configuration
CCA (Cisco Configuration Assistant), 286-287
device properties, 287-288
routing configuration, 301
security configuration, 300-301
system configuration, 298-300
voice configuration, 289-298
Cisco AutoQoS VoIP
high-speed serial interface, 162
low-speed serial interface, 163
switch ports, 164
Cisco Unified CME
backups, 260-261
call accounting, 254
call blocking, 253-254
call forwarding, 240-242
call park, 243-245
call pickup groups, 245-247
call transfer, 242-243
directory services, 252
ephone-dn configuration mode, 241
global configuration mode, 241
intercom, 247-249
MoH (Music On Hold), 251
paging, 249-251
Cisco Unity Express, 212-226
GUI initiation wizard, 220-226
preintegration CLI configuration, 214-217
service module interface, 214
dial peers, 108-109
ephone-dns, Cisco Unified CME, 187-197
ephones, Cisco Unified CME, 186-187
NTP (Network Time Protocol), 132
PINs (personal identification numbers), 254
ports, Cisco AutoQoS, 160
SBCS (Smart Business Communications System), CCA (Cisco Configuration Assistant), 281
switch ports, 126
telephony services, Cisco Unified CME, 197-205
VLANs (voice LANs), 125-127
Configuring a Shared Ephone-dn listing (10.2), 192
Configuring an Overlay listing (10.6), 196
Configuring AutoQoS on Switch Ports listing (8.4), 164
Configuring NTP and Clock Settings listing (7.7), 132
Configuring the Cisco AutoQoS VoIP Feature on a High-Speed Serial Interface listing (8.1), 162
Configuring the Cisco AutoQoS VoIP Feature on a Low-Speed Serial Interface listing (8.2), 163
confirmation tone, informational call signaling, 27
congestion tone, informational call signaling, 27
conjugate-structure algebraic-code-excited linear prediction (CS-ACELP), 75
connections, CME (Communication Manager Express), 104
console ports (UC500 devices), 277
consult keyword (transfer-mode command), 243
consultative call transfer, 242
Contact Center Ecpress (CUC), 377
converged networks, QoS (quality of service), 144-148
bandwidth capacity, 148-153
Cisco Auto QoS, 159-164
end-to-end delay, 148-153
jitter, 150-153
networks after convergence, 146-147
networks before convergence, 145-146
packet loss, 150-153
QoS policy, 157-159
COs (central offices), 27
DTMF (dual tone multifrequency) signaling, 37
FXO (Foreign Exchange Office) interface cards, 37-39
FXS (Foreign Exchange Station) interface cards, 37-38
SS7 protocol, 28
switches, legacy PSTN, 24
COS (type of service) field (Layer 2 frames), 155
CPU Utilization graph (CCA), 302
CRCX command, 95
create cnf-files command, 263
Cisco Unified CME, 203
cRTP (compressed RTP), 79
headers, 80
operational stages, 80
CS-ACELP (conjugate-structure algebraic-code-excited linear prediction), 75-78
CSS (common channel signaling), 60-61
CSUs (channel service units), 56
Custom mode (MeasureUp practice tests), 382
D
D4 format, T1 circuits, 56
data
policing, 152
QoS (quality of service), traffic requirements, 156-157
shaping, 152
date-format command, Cisco Unified CME, 199
Davidson, Jonathan, 102
debug ccsip commands (Cisco Unity Express), 233
debug ccsip Commands listing (11.7), 233
debug command (Cisco Unified CME), 262
debug ephone Options listing (11.6), 232
debug ephone register command (Cisco Unified CME), 205
debug tftp events command (Cisco Unified CME), 205, 262
Debug TFTP Events listing (13.5), 262
debug voice ccapi inout command (Cisco Unity Express), 233
default state
Cisco Unity Express, resetting, 219
SBCS (Small Business Communica-tions System), resetting, 307
default XML files, Cisco IP phones, 136
Delay Start, E&M circuits, 44
destination-pattern command (dial peers), 111-112
detailed segment information, RTP (Real-Time Transport Protocol), 71
device configuration XML files, Cisco IP phones, installing, 135
device configurations, SBCS (Small Business Communications System), backing up and restoring, 306-307
device properties, CCA (Cisco Configuration Assistant), changing, 287-288
Device screen, CCA (Cisco Configuration Assistant), 290
DHCP (Dynamic Host Configuration Protocol), 129-131
pool names, 130
relay services, 130-131
Dial Peer Matching listing (6.2), 116
dial peers, 107-108
commands, 111-114
codec command, 113
destination-pattern command, 111-112
fax rate command, 114
id precedence command, 114
port command, 112
preference command, 113-114
session target command, 112
vad command, 114
configuring, 108-109
matching, 114-117
inbound dial peer matching, 115
outbound dial peer matching, 115-117
POTS dial peers, 107-110
tag numbers, 113
VoIP dial peers, 110-111
Dial Plan section, CCA (Cisco Configuration Assistant), 296-297
dial tone, informational call signaling, 27
dialplan-pattern command (Cisco Unified CME), 198-199
digital circuits, 50
BRI (Basic Rate Interface) circuits, 61
E1 circuits, 57-59
CAS (channel-associated signaling), 59
CSS (common channel signaling), 60-61
PRI (Primary Rate Interface) circuits, 60
T1 circuits, 55-56
CAS (channel-associated signaling), 59
CSS (common channel signaling), 60-61
TDM (time-division multiplexing), 53-54
digital facilites, 54-55
digital gateways, 104-106
digital signal processors (DSPs). See DSPs (digital signal processors)
digitized analog signals
compression, 52-53
quantized values, encoding to binary, 52
sampling, 51
quantization, 51-52
directed call pickup, 246
directory command, 252
directory services, configuring, 252
DLCX command, 95
DNs (directory numbers), 186
ephone-dns
configuring, 187-197
dual-line ephone-dns, 191
dual-line ephone-dns (primary and secondary), 192
multiple ephone-dns, 193-196
overlay ephone-dns, 196-197
shared ephone-dns, 192
single-line ephone-dns, 191
DNS (Domain Name System), 129
Dodd, Annabel Z., 64
Donohue, Denise, 48
downloading
CCA (Cisco Configuration Assistant), 286
Cisco Unity Express, 217-218
DSP/codec combinations, 38
DSPs (digital signal processors), 38, 68-70, 82
conferencing, 83
digital gateways, 106
echo cancellation, 83
MTPs (media termination points), 83
transcoding, 83
voice streams, packetizing, 73-74
DTMF (dual tone multifrequency) signaling, 26, 37
dual-line ephone dns (primary and secondary), 191
configuring, 192
E
E&M (recEive and transmit) analog voice port, 105
E&M (recEive and transmit) circuits, 42-44
E.164 addressing, 30
E1 circuits, 57-59
CAS (channel-associated signaling), 59
CSS (common channel signaling), 60-61
R2 multiframe, 58
R2 signaling, 57
earpieces, analog telephones, 36
echo cancellation, DSPs (digital signal processors), 83
Emergency Responder, 378
encapsulation, ISL (Inter-Switch Link) encapsulation, Cisco IP phones, 124
end-to-end delay, converged networks, QoS (quality of service), 148-153
endpoints
Cisco Unified CME, 178-179
Cisco Unified Communications, 372
dial peers, 107-108
commands, 111-114
configuring, 108-109
matching, 114-117
POTS dial peers, 107-110
tag numbers, 113
VoIP dial peers, 110-111
SBCS (Smart Business Communications System), 279
SCCP (Skinny Client Control Protocol), 91
telephony services
rebooting, 205
verifying, 204-205
Enhanced Image software, Cisco Catalyst 2950 series switches, 163
Ephone and Ephone-dn Configuration listing (10.1), 188
ephone-dn commands (CUE), 215, 266-267
ephone-dn configuration mode, Cisco Unified CME, 241
ephone-dns
call accounting, configuring, 254
call blocking, configuring, 253-254
call forwarding, configuring, 240-242
call park, configuring, 243-245
call pickup groups, configuring, 245-247
call transfers, configuring, 242-243
Cisco Unified CME
configuring, 187-197
dual-line ephone-dns, 191
dual-line ephone-dns (primary and secondary), 192
multiple ephone-dns, 193-196
overlay ephone-dns, 196-197
shared ephone-dns, 192
single-line ephone-dns, 191
detailed information, viewing, 266-267
directory services, configuring, 252
intercom, configuring, 247-249
MOH (Music On Hold), configuring, 251
multiple ephone-dns, extension numbers, 193
paging, configuring, 249-251
ephones
Cisco Unified CME, configuring, 186-187
detailed information, viewing, 264-266
ERP (enterprise resource planning) applications, QoS (quality of service), 157
ESF (Extended Super Frame) format, T1 circuits, 56
ESI (European service identification) code, 29
Essential Guide to Telecommunications, The, 64
Ethernet, 81
Cisco IP phones, powering over, 128
frames, 127
PoE (Power over Ethernet), 128
Ethernet ports, UC500 devices, 277
ETNS (European Telephony Numbering Space), 28-29
event notifications (CCA), 302-303
expansion ports, UC500 devices, 277
extension numbers, multiple ephone-dns, 193
external routers, VLANs (voice LANs), 127
External Router—Layer 3 VLAN Configuration listing (7.3), 127
F
facilites (digital), 54-55
factory default state
Cisco Unity Express, resetting, 219
SBCS (Small Business Communications System), resetting, 307
Failed FTP Backup listing (13.3), 261
Fast Link Pulse (FLP), 128
fax rate command (dial peers), 114
file management, CCA (Cisco Configuration Assistant), 289
files, Cisco Unity Express, downloading, 217-218
Files Required for a Cisco 7931 IP Phone listing (13.6), 264
firmware
Cisco IP phones, installing, 134-135
phones, 201
provisioning, telephony services, 201-203
First Match listing (6.3), 116
fixed end-to-end delay, QoS (quality of service), 149
FLP (Fast Link Pulse), 128
foreign exchange trunks, 37-39
frame headers, COS (cause of service) field, 155
Frame Relay (FRF.3), 81
Frame Relay multipoint interfaces, Cisco AutoQoS, 162
frames
802.1P frames, 126
802.1Q frames, 124
Ethernet frames, 127
Layer 2 frames, COS (cause of service) field, 155
FRF.3 (Frame Relay), 81
front view (CCA), 288
FTP (File Transfer Protocol), Cisco Unified CME configurations, backing up, 261
full-blind keyword (transfer-system command), 242
full-consult keyword (transfer-system command), 242
functionality
call signaling, 27
Cisco Unity Express, 213-214
FXO (Foreign Exchange Office) analog voice port, 105
FXO (Foreign Exchange Office) interface cards, 37-39
FXS (Foreign Exchange Station) analog voice ports, 105
FXS (Foreign Exchange Station) interface cards, 37-38
FXS (Foreign Exchange Station) ports, UC500 devices, 277
G
packetization, 74
sampling, 74
G.711 PCM (pulse code modulation) codec, 50
G.722 codec, 78
G.729a codec, compared, 78-81
packetization, 75
RTP sampling, 75
729 codec, compared, 78-81
G.729ab codec, 78
G.729b codec, 78
gateways, 104
analog gateways, 104
voice ports, 105
CME (Cisco Unified Communications Manager Express), 104-106
dial peers, 107-108
commands, 111-114
configuring, 108-109
matching, 114-117
POTS dial peers, 107-110
tag numbers, 113
VoIP dial peers, 110-111
digital gateways, 104-106
voice ports, 105-106
PBXs (private branch exchanges), 104
PSTN (public switched telephone network), 104
Generated Configuration for the Cisco AutoQoS VoIP Feature on a Low-Speed Serial Interface listing (8.3), 163
generating policies, Cisco AutoQoS, 160
glares, 40
global configuration mode, Cisco Unified CME, 241
Goleniewski, Lillian, 48
GPckUp softkey, 247
graphical user interfaces (GUIs), 212
graphical views, CCA (Cisco Configuration Assistant), 288
ground start circuits, 41-42
group pickup, 246
Group Pickup section, CCA (Cisco Configuration Assistant), 295
Call Park feature, 296
Caller ID Block Code feature, 295
Hunt Group feature, 295-296
Intercom feature, 295
Multi-party (Ad hoc) Conference feature, 296
Outgoing Call Block Number List feature, 295
Paging feature, 295
groups, paging groups, configuring, 250-251
GUI initiation wizard, Cisco Unity Express, 220-226
GUIs (graphical user interfaces), 212
H
H.323 protocol, 90-93
call setup messages, 94
hardware requirements
Cisco Unified CME, 176-177
SBCS (Smart Business Communications System), 276
HDLC (High-Level Data Link Control), 60
header compression, 152
header layout, RTP (Real-Time Transport Protocol), 71
headers
cRTP (compressed RTP) headers, 80
IP headers, TOS (type of service) field, 154
Layer 2 frame headers, COS (cause of service) field, 155
health-monitoring, CCA (Cisco Configuration Assistant), 302
High-Level Data Link Control (HDLC), 60
high-speed serial interfaces, Cisco AutoQoS VoIP, configuring on, 162
host router CLI tools, Cisco Unity Express, 231-233
hotlines, 38
HTTP access parameters, Cisco Unified CME, setting, 222
Hunt Group feature, CCA Voice Features section, 295-296
huntstop, multiple ephone-dns, 194-196
huntstop command, Cisco Unified CME, 194-195
I
id precedence command (dial peers), 114
IEEE 02.1P, 126
IEEE 802.1Q frames, 124
IEEE 802.3af power, 128
iLBC (Internet Low Bit-Rate Codec), 78
IMAP (Internet Message Access Protocol), Cisco Unity Express, 212
Immediate Start, E&M circuits, 44
Implementing DHCP Relay Services listing (7.6), 131
importing Cisco Unified CME users, Cisco Unity Express, 222-223
in-band signaling, 90
inbound dial peer matching, 115
informational call signaling, 27
infrastructure, Cisco Unified Communications, 371
installation
CCA (Cisco Configuration Assistant), 286
CD-ROM, 382-383
Cisco IP phone firmware, 134-135
Cisco IP phones, device configuration XML files, 135
Cisco Unified CME, troubleshooting, 262-269
Cisco Unity Express, 217-220
integrated messaging, Cisco Unity Express, 214
integrated services routers, Cisco Unified CME, 172
Integrating Voice and Data Networks, 64
Integration, Cisco Unity Express, Cisco Unified CME, 220-226
interactive backup process, Cisco Unified CME, 260
Interactive Backup Process listing (13.1), 260
Intercom, configuring, 247-249
intercom command, 247-249
Intercom Configuration listing (12.2), 248
Intercom feature, CCA Voice Features section, 295
Internet Low Bit-Rate Codec (iLBC), 78
interoffice trunks, legacy PSTN, 24
interoperability, Cisco AutoQoS, 160
interregister signaling, 58
IOS voice gateways, 79
IP (Internet Protocol), 70
IP headers, TOS (type of service) field, 154
ip helper-address ip-address command, 131
ip http commands (CUE), 215
IP phones
activating, 262-263
bootup process, 133
default XML files, 136
device configuration XML files, installing, 135
DHCP (Dynamic Host Configuration Protocol), 129-130
relay services, 130-131
firmware, installing, 134-135
NTP (Network Time Protocol), 131-132
registration, 262-264
switch ports, 124
ip source command, 263
ip source-address command, 198
ip unnumbered loopback command (CUE), 214
ISL (Inter-Switch Link) encapsulation, Cisco IP phones, 124
ITSPs (Internet telephony service providers), 117
ITU-T codecs, 75
IVRs (interactive voice responses), Cisco Unified Communications, 375-376
J–K–L
jitter, converged networks, QoS (quality of service), 150-153
Kalidindi, Satish, 102
Keagy, Scott, 64
keepalive command, Cisco Unified CME, 198
key systems, PBXs (private branch exchanges), compared, 24-25
Krake, Kris A., 15
label keyword (intercom command), 248
LANs (local area networks), VLANs (voice LANs), 124-125
configuring, 125-127
external routers, 127
routers with built-in switch ports, 127
Layer 2 frames, COS (cause of service) field, 155
LD-CELP (low-delay code-excited linear prediction), 75-77
LEAP (Lightweight Extensible Authentication Protocol), Cisco 521 Wireless Access Points, 280
legacy PSTN (public switched telephone network), 24
LFI (link fragmentation and interleaving), 153
licensing, Cisco Unified CME, minimum requirements, 178
limit count keyword (park-slot command), 244
link fragmentation and interleaving (LFI), 153
LLQ (low latency queuing), 152
local group pickup, 246
local numbers, numbering plans, 28
local-consult keyword (transfer-system command), 242
locale command, Cisco Unified CME, 199-200
logging into Cisco Unity Express, 220-221
logical circuits, multiplexing, 50
longest idle hunts (CCA), 296
loop start circuits, 39-40
loopbacks, session targets, 112
low latency queuing (LLQ), 152
low-delay code-excited linear prediction (LD-CELP), 75
low-speed serial interfaces, Cisco AutoQoS VoIP, configuring on, 163
M
mac-address command, Cisco Unified CME, 187
maintaining SBCS (Small Business Communications System), CCA (Cisco Configuration Assistant), 304-307
Maintenance selection screen (CCA), 305
Mallory, David, 48
matching dial peers, 114-117
inbound dial peer matching, 115
outbound dial peer matching, 115-117
MDCX command, 95
MeasureUp practice tests (CD-ROM), 381-384
Certification mode, 381
Custom mode, 382
objectives, 382
shortcuts, creating, 383
Study mode, 381
technical support, 384
Media Gateway Control Protocol (MGCP). See MGCP (Media Gateway Control Protocol)
media gateway controllers, MGCP (Media Gateway Control Protocol), 94
MeetingPlace (CUC), 378
Memory Utilization graph (CCA), 302
Message Waiting Indicator (MWI), 215
messages, SCCP (Skinny Client Control Protocol), 91
MGCP (Media Gateway Control Protocol), 90, 94-95
call agents, 94
call setup messages, 96
Cisco Unified Communication Manager Express, 96
commands, 95
media gateway controllers, 94
Mills, David L., 141
MLP (Multilink PPP), 81
Mobility (CU), 378
audio jack, UC500 devices, 277
configuring, 251
MoH feature, CCA Voice Features section, 295
moh command, 251
monitoring
Cisco AutoQoS, 160
SBCS (Small Business Communications System), CCA (Cisco Configuration Assistant), 301-304
Monitoring section (CCA), 301
mouthpieces, analog telephones, 36
MQC (Modular QoS CLI) traffic class definitions, Cisco AutoQoS, 159
MTPs (media termination points), DSPs (digital signal processors), 83
mu-law, 52
Mukherjee, Sudipto, 102
Multi-party (Ad hoc) Conference feature, CCA Voice Features section, 296
multicast moh command, 251
Multilink PPP (MLP), 81
multiple ephone dns
configuring, 193-196
huntstop, 194-196
Multiple Ephone-dns with the Same Number on a Single Phone with Huntstop Configured listing (10.5), 195
Multiple Ephone-dns with the Same Number on Separate Phones and Huntstop Configured listing (10.4), 194
Multiple Ephone-dns with the Same Number on Separate Phones listing (10.3), 193
multiple logical circuits, multiplexing, 50
multiplexing, 50
TDM (time-division multiplexing), 53-54
multiservice routers, Cisco Unified CME, 172
MWI (Message Waiting Indicator), 215
N
name command, 252
NANP (North American Numbering Plan), 28-29
NAT (Network Address Translation), SBCS (Smart Business Communications System), 280
Network section, CCA (Cisco Configuration Assistant), 291-292
network-locale command, Cisco Unified CME, 200
networks
converged networks
Cisco AutoQoS, 159-164
QoS (quality of service), 144-153, 157-159
DHCP (Dynamic Host Configuration Protocol) services, 129-130
relay services, 130-131
DNS (Domain Name System), 129
NTP (Network Time Protocol), 131-132
VLANs (voice LANs), 124-125
configuring, 125-127
external routers, 127
routers with built-in switch ports, 127
NM-CUE (Network Module Cisco Unity Express), 212-213
NM-CUE-EC (Network Module Extended Capacity Cisco Unity Express), 212-213
no auto-reg-ephone command, Cisco Unified CME, 203
no debug all command, 262
no moh command, 251
no such number tone, informational call signaling, 27
no-auto-answer keyword (intercom command), 248
no-mute keyword (intercom command), 248
notify extension number keyword (park-slot command), 245
NTFY command, 95
NTP (Network Time Protocol), 131-132
numbering plans, 28-29
codes, 28
ETNS (European Telephony Numbering Space), 28-29
local numbers, 28
NANP (North American Numbering Plan), 28-29
U.K. National Numbering Scheme, 28-29
Nyquist’s Theorem, 51
O
objectives, MeasureUp pratice tests, 382
objectives (CCNA voice exams), downloading, 14
off-hook supervisory signaling, 26
official Cisco IIUC training courseware, 15
on-hook supervisory signaling, 26
only keyword (park-slot command), 245
operational stages, cRTP (compressed RTP), 80
operations, Cisco Unified CME, verifying, 264-269
out-of-band signaling, 90
outbound dial peer matching, 115-117
outcall SIP notification method (Cisco Unity Express), 224
Outgoing Call Block Number List feature, CCA Voice Features section, 295
overlay ephone-dns, configuring, 196-197
P
Packet Error Rate graph (CCA), 302
packet loss, converged networks, QoS (quality of service), 150-153
packetization, 68
G.711 codec, 74
G.729 codec, 75
voice streams, 73-74
paging
configuring, 249-251
paging groups, 250-251
paging sets, 249
paging command, 249-251
Paging Configuration listing (12.4), 249
Paging feature, CCA Voice Features section, 295
Paging Group Configuration listing (12.5), 250
paging groups, configuring, 250-251
paging sets, 249
Park softkey, 243
park-slot command, 244
payload compression, 152
payload type identification, RTP (Real-Time Transport Protocol), 70
PBX mode, CCA (Cisco Configuration Assistant), 290
PBXs (private branch exchanges), 25
gateways, 104
key systems, compared, 24-25
PCM (pulse code modulation) codecs, 75
G.711 PCM (pulse code modulation) codec, 50
PEAP (Protected Extensible Authentication Protocol), Cisco 521 Wireless Access Points, 280
peer hunts (CCA), 296
percent sign (%) wildcard (destination-pattern command), 112
period (.) wildcard (destination-pattern command), 112
personal identification numbers (PINs), configuring, 254
Peters, James, 102
phone features, Cisco Unified CME, 173
phones, firmware files, 201
Pickup Group Configuration listing (12.1), 246
pin command, 254
plain-text codes, SIP (Session Initiation Protocol), 97
PLAR (private line, automatic ringdown) circuits, 38
platforms
Cisco Unified CME, 177
Cisco Unity Express, 212-213
plus sign (+) wildcard (destination-pattern command), 112
PoE (Power over Ethernet), 128
UC500 devices, 277
PoE Utilization graph (CCA), 302
policies
generating, Cisco AutoQoS, 160
QoS policy, converged networks, 157-159
service classes, defining for, 158-159
policing data, 152
pool names, DHCP (Dynamic Host Configuration Protocol), 130
port command (dial peers), 112
port settings, CCA (Cisco Configuration Assistant), configuring, 298-300
ports
BRI (Basic Rate Interface) ports, 105
CAS (channel-associated signaling), 105
configuring, Cisco AutoQoS, 160
PRI (Primary Rate Interface) ports, 105
SIP (Session Initiation Protocol), 97
switch ports
Cisco IP phones, 124
configuring, 126
configuring Cisco AutoQoS on, 164
VLANs (voice LANs), 127
T1 ports, 106
voice ports
analog gateways, 105
digital gateways, 105-106
VWIC2-1MFT-T1/E1 ports, 106
POTS dial peers, 107-110
powering Cisco IP phones, 128
practice CCNA voice exams, downloading, 14
practice tests, MeasureUp practice tests, 381-384
Certification mode, 381
Custom mode, 382
objectives, 382
shortcuts, 383
Study mode, 381
technical support, 384
preference command, Cisco Unified CME, 195
preference command (dial peers), 113-114
preference Command listing (6.1), 113
preparation, CCNA Voice exams, 15-16
readiness, 17-18
study materials, 15
studying, 16-17
Presence (CU), 378
prestandard power, 128
PRI (Primary Rate Interface) digital circuits, 60
PRI (Primary Rate Interface) ports, 105
private branch exchanges (PBX), 25
private office switches, legacy PSTN, 24
prompts, managing, AA (Auto Attendant), 229-231
propagation delays, end-to-end delays, QoS (quality of service), 148-153
protocols
BOOTP (Bootstrap Protocol), 131
call setup messages, 94
in-band signaling, 90
MGCP (Media Gateway Control Protocol), 90, 94-96
out-of-band signaling, 90
SCCP (Skinny Client Control Protocol), 90-92
SIP (Session Initiation Protocol), 90, 96-98
CDP (Cisco Discovery Protocol), 125
DHCP (Dynamic Host Configuration Protocol), 129-130
DHCP (Dynamic Host Configuration Protocol) relay services, 130-131
Ethernet, 81
FRF.3 (Frame Relay), 81
MLP (Multilink PPP), 81
NTP (Network Time Protocol), 131-132
SCCP (Skinny Call Control Protocol), 136
signaling protocols, 90
H.323, 90-93
TFTP (Trivial File Transfer Protocol), 129, 133
transport protocols, 70
RTCP (Real-Time Transport Control Protocol), 70-73
RTP (Real-Time Transport Protocol), 70-72, 91
TCP (Transport Control Protocol), 70, 144
TCP/IP, 70
UDP (User Datagram Protocol), 70, 144
Proxy Server (SIP), 97
PSTN (public switched telephone network), 24
call setup, 27-28
gateways, 104
legacy PSTN (public switched telephone network), 24
SS7 (Signaling System 7) protocol, 28, 90
PSTN (public switched telephone network), 68
UC500 devices, 278
pulse address signaling, 26
pulse code modulation (PCM). See PCM (pulse code modulation)
Q
QoS (quality of service), 68, 144
bandwidth, increasing, 152
CBWFQ (class-based weighted fair queuing), 152
Cisco Auto QoS, 159-164
application classifications, 160
Frame Relay multipoint interfaces, 162
high-speed serial interface configuration, 162
interoperability, 160
low-speed serial interface configuration, 163
monitoring, 160
MQC (Modular QoS CLI) traffic class definitions, 159
policy generation, 160
port configuration, 160
reporting, 160
routers, 162-163
switch port configuration, 164
switches, 163-164
trust boundaries, 161
converged networks, 144-148
bandwidth capacity, 148-153
end-to-end delay, 148-150, 153
jitter, 150-153
networks after convergence, 146-147
networks before convergence, 145-146
packet loss, 150-153
QoS policy, 157-159
ERP (enterprise resource planning) applications, 157
header compression, 152
LFI (link fragmentation and interleaving), 153
LLQ (low latency queuing), 152
payload compression, 152
policing data, 152
shaping data, 152
traffic requirements, 155
data, 156-157
video, 156
voice, 155
traffic tagging, 154
COS (cause of service) field for LAN traffic, 155
TOS (type of service) field for IP traffic, 154
video applications, 157
voice traffic, 157
WRED (weighted random early detection), 152
QoS policy, converged networks, building, 157-159
quantization, digitized analog signal samples, 51-52
quantized values, digitized analog signals, encoding to binary, 52
queuing
CBWFQ (class-based weighted fair queuing), 152
end-to-end delays, QoS (quality of service), 148-153
LLQ (low latency queuing), 152
R
R2 multiframe, E1 circuits, 58
R2 signaling, E1 circuits, 57
R2-compelled signaling, 58
R2-noncompelled signaling, 58
R2-semicompelled signaling, 58
real-time traffic, UDP (User Datagram Protocol), 144
Real-Time Transport Control Protocol (RTCP). See RTCP (Real-Time Transport Control Protocol)
Real-Time Transport Protocol (RTP). See RTP (Real-Time Transport Protocol)
rebooting endpoints, telephony services, 205
recall keyword (park-slot command), 245
receiver off-hook tone, informational call signaling, 27
receivers, analog telephones, 36
Redirect Server (SIP), 97
Registrar Server (SIP), 97
registrations
IP phones, 262-264
telephony services, configuring, 203-204
relay services
DHCP (Dynamic Host Configuration Protocol), 130-131
reorder tone, informational call signaling, 27
reporting, Cisco AutoQoS, 160
reserved-for extension number keyword (park-slot command), 244
reset command, Cisco Unified CME, 205
Resetting Factory Defaults listing (11.4), 219
restoration
Cisco Unifed CME configuration, 260-261
Cisco Unity Express factory defaults, 219
device configurations, SBCS (Small Business Communications System), 306-307
retry seconds keyword (park-slot command), 245
ring and tip wires, analog telephones, 36
ringback tone, informational call signaling, 27
ringing supervisory signaling, 26
robbed-bit signaling, 59
router host commands (CUE), 215
Router Host Commands to Integrate Cisco Unity Express listing (11.2), 216
Router with Built-in Switch—Layer 3 VLAN Configuration listing (7.4), 127
routers
built-in switch ports, VLANs (voice LANs), 127
call control, 129
call legs, 106-107
Cisco AutoQoS, 162-163
Cisco Unified CME, 177
CME (Communications Manager Express) routers, 69
external routers
VLANs (voice LANs), 127
routing configuration, CCA (Cisco Configuration Assistant), 301
RQNT command, 95
RSIP command, 95
RTCP (Real-Time Control Transport Protocol), 70-73
RTP (Real-Time Transport Protocol), 70-72, 91-93
G.729 codec, 75
header layout, 71
payload type identification, 70
sequence numbering, 70
time stamping, 71
RTPc (Real-Time Transport Protocol header Compression), 110
S
Salhoff, Ken, 48
sampling
digitized analog signals, 51
quantization, 51-52
G.711 codec, 74
G.729 codec, 75
SAP (Session Announcement Protocol), SIP (Session Initiation Protocol), 97
SB (Signal Battery) wires, 43
SBCS (Small Business Communications System), 276, 286
Catalyst Express 520 series switches, 278-279
CCA (Cisco Configuration Assistant), 281
Cisco 521 Wireless Access Points, 280
Cisco Unified Communications 500 (UC500) series devices, 276-278
device configurations, backing up and restoring, 306-307
factory default state, resetting to, 307
hardware requirements, 276
maintaining, 304-307
monitoring, 301-302
health-monitoring, 302
system events, 302-303
system messages, 304
security, 280
supported endpoints, 279
system files, upgrading, 304-306
Unified Communications series 32/48-user devices, 278
SCCP (Skinny Client Control Protocol), 90-92, 136
call forwarding, 242
call setup messages, 92
endpoints, 91
messages, 91
SDP (Session Description Protocol), SIP (Session Initiation Protocol), 97
security
CCA (Cisco Configuration Assistant), 300
SBCS (Smart Business Communications System), 280
SEPAAAABBBBCCCC.cnf.xml File (AAAABBBBCCCC = the MAC Address) listing (7.8), 135
sequence numbering, RTP (Real-Time Transport Protocol), 70
sequential hunts (CCA), 296
serialization delays, end-to-end delays, QoS (quality of service), 148-153
servers, call control, 129
service classes
policies, defining for, 158-159
traffic, dividing into, 158
service dhcp command, 131
service module interface, Cisco Unity Express, configuration, 214
Service Module Interface Configuration listing (11.1), 214
session command (CUE), 215
Session Initiation Protocol (SIP). See SIP (Session Initiation Protocol)
session target command (dial peers), 112
session targets, loopbacks, 112
setting HTTP access parameters, Cisco Unified CME, 222
SF (Super Frame) format, T1 circuits, 56
SG (Signal Ground) wires, 43
shaping data, 152
shared ephone dns, configuring, 192
shortcuts, MeasureUp pratice tests, creating for, 383-384
show commands, Cisco Unifed CME operations, verifying, 264-269
show ephone attempted-registration command, Cisco Unified CME, 203
show ephone command, 205, 264-266
show ephone Command Option Output listing (13.7), 264
show ephone Command Output listing (13.8), 265
show ephone registered Command Output listing (13.9), 266
show ephone-dn Command Options Output listing (13.10), 266
show ephone-dn Command Output listing (13.11), 267
show ephone-dn statistics Command Output listing (13.12), 267
show interface mod/port switchport command, 126
show telephony-service command, 263, 268-269
show telephony-service Command Options Output listing (13.3), 268
show telephony-service Command Output listing (13.15), 269
show telephony-service tftp-bindings command, Cisco Unified CME, 205
show telephony-service voice-port Command Output listing (13.14), 268
signaling
CAS (channel-associated signaling), 105
T1 circuits, 69
DSPs (digital signal processors), 68-70, 82
conferencing, 83
echo cancellation, 83
MTPs (media termination points), 83
packetizing voice streams, 73-74
transcoding, 83
E&M signaling types, 43
in-band signaling, 90
interregister signaling, 58
out-of-band signaling, 90
R2 signaling, 57
robbed-bit signaling, 59
signaling protocols, 90
call setup messages, 94
in-band signaling, 90
MGCP (Media Gateway Control Protocol), 90, 94-95
call agents, 94
call setup messages, 96
Cisco Unified Communication Manager Express, 96
commands, 95
out-of-band signaling, 90
SCCP (Skinny Client Control Protocol), 90-92
call setup messages, 92
endpoints, 91
messages, 91
SIP (Session Initiation Protocol), 90, 96-97
call setup messages, 98
components, 97
plain-text codes, 97
SAP (Session Announcement Protocol), 97
SDP (Session Description Protocol), 97
standard port, 97
signaling-unit side, 42
single-line ephone dns, 191
SIP (Session Initiation Protocol), 90, 96-97
call setup messages, 98
components, 97
notification methods, Cisco Unity Express, 224
plain-text codes, 97
SAP (Session Announcement Protocol), 97
SDP (Session Description Protocol), 97
standard port, 97
SIP trunk, CCA (Cisco Configuration Assistant), voice configuration, 293-294
Skinny Client Control Protocol (SCCP). See SCCP (Skinny Client Control Protocol)
Small Business Communications System (SBCS). See SBCS (Small Business Communications System)
softkeys
Acct, 254
GPckUp, 247
Park, 243
software
Cisco Unified CME, minimum requirements, 178
SBCS (Small Business Communications System), upgrading, 304-306
spanning-tree portfast command, 126
PSTN, 28
Standard IEEE 802.1X on switch, SBCS (Smart Business Communications System), 280
Start Dial Supervision, 43
Study mode (MeasureUp practice tests), 381
studying for CCNA Voice exams, 16-17
subscribe-notify SIP notification method (Cisco Unity Express), 224
Successful FTP Backup listing (13.4), 261
supervisory signaling, 25-26
switch hooks, 36
Switch Port Configuration listing (7.1), 126
switch ports
Cisco AutoQoS, configuring on, 164
Cisco IP phones, 124
configuring, 126
VLANs (voice LANs), 127
switched analog circuits, 50
switches
access switches, 128
Catalyst Express 520 series switches, SBCS (Smart Business Communications System), 278-279
Cisco AutoQoS, 163-164
Cisco Catalyst 2950 series switches, Enhanced Image software, 163
CO (central office) switches, legacy PSTN, 24
three-port switches, Cisco IP phones, 124
switchport access vlan command, 126
switchport mode access command, 126
switchport voice vlan vlan-id command, 126
system configuration, CCA (Cisco Configuration Assistant), 290-291, 298-300
system features, Cisco Unified CME, 174-175
system files
CCA (Cisco Configuration Assistant), upgrading, 289
SBCS (Small Business Communications System), upgrading, 304-306
system messages (CCA), 304
T
T wildcard (destination-pattern command), 112
T1 circuits, 55-56
CAS (channel-associated signaling), 59, 69
CSS (common channel signaling), 60-61
CSUs (channel service units), 56
D4 format, 56
ESF (Extended Super Frame) format, 56
SF (Super Frame) format, 56
T1 ports, 106
tag numbers, dial peers, 113
TCP (Transport Control Protocol), 70, 144
TCP/IP, 70
TDM (time-division multiplexing), 24
digital circuits, 53-54
interfaces, 83
technical support, MeasureUp pratice tests, 384
telephones
analog telephones, 36-37
communication paths, 36
DTMF (dual tone multifrequency) signaling, 37
foreign exchange trunks, 37-39
receivers, 36
transmitters, 36
wires, 36
business telephone systems, 24-25
legacy PSTN, 24
switch hooks, 36
telephony services, configuring, 197-205
commands, 197-200
endpoint reboot, 205
endpoint verification, 204-205
firmware provisioning, 201-203
registrations, 203-204
telephony-service commands (CUE), 216
TelePresence, 378
TelePresence Multipoint Switch, 378-379
Temperature graph (CCA), 302
terminal monitor command, 262
terminal no monitor command, 262
test anxiety, dealing with, 18
test coordinators, 19
TFTP (Trivial File Transfer Protocol), 129, 133
firmware files, configuring for, 201-203
TFTP Configuration for Firmware Files listing (10.8), 201
tftp-server command, 264
Cisco Unified CME, 201
tftp-server global commands, 263
three-port switches, Cisco IP phones, 124
time stamping, RTP (Real-Time Transport Protocol), 71
time-division multiplexing (TDM). See TDM (time-division multiplexing)
time-format command, Cisco Unified CME, 199
timeout seconds keyword (park-slot command), 244
tip and ring wires, analog telephones, 36
topology view (CCA), 288
TOS (type of service) field, IP headers, 154
traffic, service classes, dividing into, 158
traffic requirements, QoS (quality of service), 155
data, 156-157
video, 156
voice, 155
traffic tagging, QoS (quality of service), 154
COS (cause of service) field for LAN traffic, 155
TOS (type of service) field for IP traffic, 154
transcoding, DSPs (digital signal processors), 83
transfer extension number keyword (park-slot command), 245
transfer-mode command, 242-243
transfer-pattern command, 243
transfer-system command, 242
transfers (call)
blind call transfers, 242
configuring, 242-243
consultative call transfers, 242
transmitters, analog telephones, 36
Transport Control Protocol (TCP). See TCP (Transport Control Protocol)
transport protocols, 70
RTCP (Real-Time Transport Control Protocol), 70-73
RTP (Real-Time Transport Protocol), 70-72
detailed segment information, 71
header layout, 71
payload type identification, 70
sequence numbering, 70
TCP (Transport Control Protocol), 70
TCP/IP, 70
UDP (User Datagram Protocol), 70
troubleshooting
Cisco Unified CME installations, 262-269
Cisco Unity Express, 231-233
trunk features, Cisco Unified CME, 175-176
trunks
CO (central office) trunks, legacy PSTN, 24
interoffice trunks, legacy PSTN, 24
ITSP (Internet telephony service provider) trunks, 117
trust boundaries, Cisco AutoQoS, 161
U
U.K. National Numbering Scheme, 28-29
UA (User Agent), SIP Session Initiation Protocol, 97
UC500
CCA (Cisco Configuration Assistant), 286
AA & Voicemail tab, 292-293
attaching to, 286
configuring, 287-288
Device screen, 290
Dial Plan section, 296-297
file management, 289
graphical views, 288
Network section, 291-292
PBX mode, 290
routing configuration, 301
SBCS (Small Business Communications System), 301-307
security configuration, 300
SIP trunk, 293-294
system configuration, 298-300
System configuration screen, 290-291
system file upgrades, 289
Users section, 297-298
voice configuration, 289-298
Voice Features section, 294-296
wireless connectivity configuration, 300-301
SBCS (Smart Business Communications System), 276-278
UDP (User Datagram Protocol), 70
real-time traffic, 144
undebug all command, 262
Unified Communications series 32/48-user devices, SBCS (Smart Business Communications System), 278
uninterruptible power supplies (UPSs), 128
unsolicited-notify SIP notification method (Cisco Unity Express), 224
upgrading
Cisco Unity Express, 217-220
system files
CCA (Cisco Configuration Assistant), 289
SBCS (Small Business Communications System), 304-306
User Datagram Protocol (UDP). See UDP (User Datagram Protocol)
user mailboxes, Cisco Unity Express, setting defaults, 223-224
user-locale command, Cisco Unified CME, 199-200
users, Cisco Unified CME, importing, 222-223
Users section, CCA (Cisco Configuration Assistant), 297-298
Using the show interface mod/port switchport Command listing (7.2), 126
USPs (uninterruptible power supplies), 128
V
VAD (voice activity detection), 76, 82
vad command (dial peers), 114
Valentine, Michael, 15
variable end-to-end delays, QoS (quality of service), 149-150
verification
Cisco CME operations, show commands, 264-269
endpoints, telephony services, 204-205
Verifying Current Status listing (11.5), 232
version numbers, Cisco Unified CME, verifying, 269
VIC (voice interface card) slots, UC500 devices, 278
video, QoS (quality of service), traffic requirements, 156
video applications, QoS (quality of service), 157
VLAN ID (VVID), 125
VLANs (voice LANs), 124-125
configuring, 125-127
external routers, 127
routers with built-in switch ports, 127
switch ports, 127
voice, QoS (quality of service), traffic requirements, 155
voice activity detection (VAD), 76, 82
voice configuration, CCA (Cisco Configuration Assistant), 289-298
AA & Voicemail tab, 292-293
Device screen, 290
Dial Plan section, 296-297
Network section, 291-292
SIP trunk, 293-294
System configuration screen, 290-291
Users section, 297-298
Voice Features section, 294-296
Voice Features section, CCA (Cisco Configuration Assistant), 294-296
voice gateways (IOS), 79
Voice over IP Fundamentals, 102
voice ports, gateways, 105-106
Voice Profile for Internet Messaging (VPIM). See VPIM (Voice Profile for Internet Messaging)
voice streams, packetizing, 73-74
voice traffic
ports, configuring for, 160
QoS (quality of service), 157
voicemail
Cisco Unified CME, 176
Cisco Unity Express
AA (Auto Attendant), 227-231
capacities, 212-213
configuring, 212-226
features, 213-214
functionality, 213-214
installing, 217-220
platforms, 212-213
troubleshooting, 231-233
upgrading, 217-220
VoiceView Express, Cisco Unity Express, 214
network services
DHCP (Dynamic Host Configuration Protocol), 129-131
DNS (Domain Name System), 129
NTP (Network Time Protocol), 131-132
VLANs (voice LANs)
configuring, 125-127
external routers, 127
routers with built-in switch ports, 127
VoIP dial peers, 110-111
voltages, call signaling, 27
VPIM (Voice Profile for Internet Messaging), 214
VWIC2-1MFT-T1/E1 ports, 106
W–X–Y–Z
WAN ports, UC500 devices, 277
weighted random early detection (WRED), 152
WEP (Wired Equivalent Privacy), Cisco 521 Wireless Access Points, 280
Wi-Fi, UC500 devices, 278
Wink Start, E&M circuits, 44
wireless connectivity configuration, CCA (Cisco Configuration Assistant), 300-301
wires
analog telephones, 36
ring wires, 36
SB (Signal Battery) wires, 43
SG (Signal Ground), 43
tip wires, 36
wizards, GUI initiation wizard, Cisco Unity Express, 220-226
WPA (Wi-Fi Protected Access), Cisco 521 Wireless Access Points, 280
WRED (weighted random early detection), 152
XML files, Cisco IP phones, 135-136
XMLDefault.cnf.xml File listing (7.9), 136