Contents at a Glance
Chapter 1 Traditional Telephony Overview
Chapter 2 Introducing Analog Circuits
Chapter 3 Introducing Digital Circuits
Chapter 5 Functions of VoIP Signaling Protocols
Chapter 6 Connecting Your VoIP System to the Rest of the World
Chapter 7 Configuring the Network to Support VoIP
Chapter 8 Reviewing QoS and Configuring the Cisco AutoQoS Feature
Part III: Cisco Unified CME and Unity Express in Business
Chapter 9 Introducing Cisco Unified CME
Chapter 10 Configuring Cisco Unified CME to Support Endpoints
Chapter 11 Configuring Cisco Unity Express
Chapter 12 Implementing Business Features
Chapter 13 Maintaining and Troubleshooting Cisco Unified CME
Part IV: Cisco Smart Business Communications System
Chapter 14 Introducing the Smart Business Communications System
Chapter 15 Implementing the Smart Business Communications System
Part V: Practice Exams and Answers
Chapter 17 Practice Exam 1 Answer Key
Chapter 19 Practice Exam 2 Answer Key