NOTES

Chapter 1: Introduction

1 Leonardo da Vinci (1452–1519), an Italian artist, scientist and engineer. He was an all-round genius whose paintings and inventions changed the world. http://www.bbc.co.uk/science/leonardo/ (accessed 4th February 2013).

2 This statistic is quoted at Engaged Marketing: Our thinking. http://www.engagedmarketing.com.au/our-thinking.html (accessed 1st August 2013).

3 Ipsos Mori article. Consumers voting with their feet: Nearly one in six say poor dealings with staff put them off from purchasing. http://www.ipsos-mori.com/researchpublications/researcharchive/1848/Consumers-Voting-With-Their-Feet-Nearly-One-In-Six-Say-Poor-Dealings-With-Staff-Put-Them-Off-From-Purchasing.aspx (accessed 1st August 2013).

4 Dr Kathryn Waddington, Head of Department, of Psychology, University of Westminster, London UK. Feedback received June 2013, personal communication.

5 31Practices® is a registered trademark owned by SERVICEBRAND GLOBAL Ltd.

6 Ross Peat, CEO, KlickEx, feedback received on the draft Manuscript, personal communication.

Part 1

1 Ursula K. Le Guin (born 1929): author, poet, novelist.

Chapter 2: Values

1 In fact, the original version is a calypso song written by jazz musicians Melvin “Sy” Oliver and James “Trummy” Young. It was first recorded in 1939 by Jimmie Lunceford, Harry James, and Ella Fitzgerald.

2 Rosanna M. Fiske: www.blogs.hbr.org/cs/2011/07/the_business_of_communicating.html by Rosanna M. Fiske (accessed 28th July 2013).

3 Barrett Values Centre: Values Overview. http://www.valuescentre.com/values/?sec=values_overview (accessed 8th February 2013).

4 Values shift: a guide to personal and organizational transformation, Twin Lights Publishers, 1994.

5 Netflix, the world’s leading internet television network. http://netflix.com.

6 Netflix website: http://jobs.netflix.com/jobs.html.

7 Antony Jenkins, CEO, Barclays, interviewed on the 17th January 2013. http://www.telegraph.co.uk/finance/newsbysector/banksandfinance/9808042/Antony-Jenkins-to-staff-adopt-new-values-or-leave-Barclays.html (accessed 28th July 2013).

8 Ivan Misner (2012). In Business, Culture Eats Strategy for Breakfast; 27th September 2012. FOXBusiness http://smallbusiness.foxbusiness.com/legal-hr/2012/09/ 27/in-business-culture-eats-strategy-for-breakfast/#ixzz2CkyBVqMi (accessed 28th July 2013).

9 IBM (2012). Leading through connections: Insights from the IBM Global CEO Study http://www-935.ibm.com/services/us/en/c-suite/ceostudy2012/ (accessed 28th July 2013).

10 David Rock (2011). The Business of Values. www.blog.hbr.org/cs/2011/06/the_business_of_values.

11 Heidegger, M. (1962). Being and Time. Trans. J Macquarie and E Robinson. San Francisco: Harper.

12 Thomas Peters and Robert Waterman (1982). As long ago as 1982, McKinsey consultants Tom Peters and Robert Waterman popularized culture as a management tool with their analysis of the best US companies in their book, In Search of Excellence.

13 Ken Blanchard and Phil Hodges (2003). The Servant Leader. Tennessee: Thomas Nelson Inc.

14 Deloitte. CoreBeliefsandCulture:ChairmansSurveyFindings http://www.deloitte.com/view/en_US/us/About/Leadership/1fe8be4ad25e7310VgnVCM1000001956f00aRCRD.htm (accessed 28th July 2013).

15 CIPD (2012). Employee Outlook. CIPD http://www.cipd.co.uk/binaries/6030%20EmpOutlook%20Autumn%20 2012%20WEB.pdf (accessed 28th July 2013).

16 Enron scandal at-a-glance, reported by the BBC, 22nd August, 2002. http://news.bbc.co.uk/1/hi/business/1780075.stm (accessed 1st August 2013).

17 Ken Blanchard, Michael O’Connor, Michael J O’Connor Ph.D., Jim Ballard (1997). Managing by Values. San Francisco: Berrett-Koehler Publishers.

18 CIPD (2012). Employee Outlook. CIPD http://www.cipd.co.uk/binaries/6030%20EmpOutlook%20Autumn%20 2012%20WEB.pdf (accessed 28th July 2013).

19 CIPD (2012). Employee Outlook. CIPD http://www.cipd.co.uk/binaries/6030%20EmpOutlook%20Autumn%20 2012%20WEB.pdf (accessed 28th July 2013).

20 Peter Cheese, CEO of the Chartered Institute for Personnel and Development (CIPD) in the UK.

21 Tony Hsieh (2010). Delivering Happiness: A Path to Profits, Passion, and Purpose. US: Hachette Publishing.

22 Tony Hsieh (2010). Delivering Happiness: A Path to Profits, Passion, and Purpose. US: Hachette Publishing.

23 Pulitzer Prize winner Carl Bernstein reports on Murdoch’s Watergate at The Daily Beast (9th July 2011). He demystifies Murdoch Culture and the excessively aggressive tactics it promotes. Bernstein’s experienced journalistic point of view allows for considerable insight into exactly why and how this approach to journalism and company culture is so appalling. http://mag.newsweek.com/2011/07/10/murdoch-s-watergate.html (accessed 1st October 2013).

24 Margaret Heffernan (2011). Wilful Blindness: Why we ignore the obvious at our peril. London: Simon & Schuster.

25 Sir John Whitmore (2009). Coaching for Performance: GROWing human potential and purpose, 4th Edition. London: Nicholas Brealey Press.

26 Jim Collins and Jim Poras (2005). Built to last: Successful habits of visionary companies. London: Random House (ppxiii–xiv).

27 Eric Flamholtz (2001). Corporate Culture and the Bottom Line. European Management Journal Vol. 19(3) p.268-275.

28 Laura Chamberlain (2012). Four key enablers to employee engagement, Personnel Today, 27th January. http://www.personneltoday.com/articles/27/01/2012/58291/four-key-enablers-to-employee-engagement.htm (accessed 4th February 2013).

29 Anne Marie Lohuis (2008). The communicative ins-and-outs of core values: A qualitative analysis of the communication process of “innovation” as a core value in organizations. Masters Thesis, University of Twente.

Chapter 3: Journey

1 Edgar Schein is Professor Emeritus at the MIT Sloan School of Management. He is a leading thinker, researcher and author in the field of organisational culture.

2 Will Durant (1885–1981). A prolific American writer perhaps best known for the story of civilization which consists of 11 volumes. Highly regarded for his work: The Story of Philosophy.

3 Confucius (551–479 BC) was a Chinese teacher, editor, politician, and philosopher of the Spring and Autumn Period of Chinese history. The philosophy of Confucius emphasized personal and governmental morality, correctness of social relationships, justice and sincerity.

Chapter 4: Framework

1 E.E. Cummings (1894–1962). American poet, painter, essayist, author and playwright. Writing poems from the age of 8, he explored ideas such as purpose and inner strength among many others.

2 Jon Kabbat-Zinn a scientist, writer and meditation teacher and Professor of Medicine at the University of Massachusetts.

3 Jon Kabbat-Zinn (2005). Coming to our senses: Healing ourselves and the world through mindfulness. London: New York: Piatkus.

4 W. Edwards Deming (1986). Out of the Crisis: MIT Centre for Advanced Engineering.

5 Walter A. Shewart. (1939). Statistical Method from the Viewpoint of Quality Control. New York: Dover.

6 Jim Collins and Jim Poras (2005). Built to last: Successful habits of visionary companies. London: Random House (ppxiii–xiv).

Chapter 5: Purpose

1 Antoine De Saint Exupery (1900–1944) author and airman. His most famous work includes “The Little Prince”.

2 Richard Ellsworth Professor of Management at the Peter F. Drucker and Masatoshi Ito Graduate School of Management. Professor Ellsworth is the author of Leading with Purpose (2002) Stanford University Press.

3 Mike Munro Turner. Coaching on Purpose http://www.mentoringforchange.co.uk/articles_mentpurpose.php#mentp (accessed 28th July 2013).

4 The list of characteristics of purposefulness come from the work of Roberto Assagioli (1974). The Act of Will. Penguin Books. The contextualization of those characteristics is the authors’ alone.

5 : Bruce MacEwen writing for Adam Smith Esq covered some of this territory in Thoughts on IBM’s 100th Idea or Product. Quoted in “The Purpose Driven Organisation” a blog by Deb Lavoy. http://aboveandbeyondkm.com/2011/07/the-purpose- driven-organization.html (accessed 1st October 2013).

6 Charlotte Rainer, Professor of HR Management at Portsmouth Business School: (CIPD, Shared Purpose: The Golden Thread, 2010). CIPD podcast series.

7 Ian Mintram, HR Vice President Europe Consumer at GlaxoSmithKline. CIPD podcast series.

8 Jim Collins and Jerry L Porras (2005). Built to last: Successful habits of visionary companies. London: Random House.

9 Charlotte Rainer, Professor of HR Management at Portsmouth Business School: (CIPD, Shared Purpose: The Golden Thread, 2010). CIPD podcast series.

10 John Sculley and John A Byrne (1988). Odyssey: Pepsi to Apple…..A Journey of Ideas, Adventure and the Future. Harpercollins.

11 Sean Gregory (2010). Why would anyone want to be an olympic volunteer? Time World, 19th February

12 Anand Pillai, Senior Vice President and Global Head of Quality, Talent Transformation and Leadership Development. CIPd podcast series: http://www.cipd.co.uk/podcasts.

13 Bruce Temkin Examining Apple Stores and Employee Engagement. 13th July 2012 http://bx.businessweek.com/voice-of-the-customer/view?url=http%3A%2F%2Fexperiencematters.wordpress.com%2F2012%2F07%2F13%2Fexaminingapple-stores-and-employee-engagement%2F (accessed 28th July 2013).

14 Frances Hesselbein and Paul M. Cohen (1999). Leader to Leader: Enduring Insights on Leadership from the Drucker Foundation’s Award Winning Journal. San Francisco: Jossey-Bass.

15 Simon Sinek (2010). How Great Leaders Inspire Action. http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html (accessed 28th July 2013).

16 Jim Collins and Jerry L. Porras (2005). Built to last: Successful Habits of Visionary Companies. London: Random House.

17 Steve Pavlina (2005). How to discover your life purpose in about 20 minutes. http://www.stevepavlina.com/blog/2005/01/how-to-discover-your-life-purpose-inabout-20-minutes/ (accessed 6th February 2013).

18 Peter Hawkins. (2011). Leadership team coaching: Developing collective transformational leadership. London: Kogan Page.

Chapter 6: Identify

1 Tiger Woods, professional golf player, winning the US Masters aged 21 with a record score. He was the youngest man to earn the title.

2 Brian Tracy is a motivational speaker and author. He has written more than 50 books, having studied economics, business, philosophy, psychology and history.

3 Martin Selligman (2003). Authentic Happiness: Using the new positive psychology to realise your potential for deep fulfillment. Nicholas Brealey Publishing: London.

4 Joseph Badaracco (1998). The Discipline of Building Character. Harvard Business Review, March – April.

5 Tiger Woods interviewed by Tom Rinaldi, ESPN, November 2009. Interview transcript available at: http://www.weiunderpar.com/post/464360113 (accessed 28th July 2013).

6 IBM (2012). Leading through connections: Insights from the IBM Global CEO Study http://www-935.ibm.com/services/us/en/c-suite/ceostudy2012/ (accessed 28th July 2013).

7 Chris Kelly, Paul Kocourek, Nancy McGaw and Judith Samuelson (2005). Deriving Value from Corporate Values. The Aspen Institute and Booz Allen Hamilton Inc.

8 Groupthink is a term first used in 1972 by Irving L. Janis that refers to a psychological phenomenon in which people strive for consensus within a group. In many cases, people will set aside their own personal beliefs or adopt the opinion of the rest of the group. People who are opposed to the decisions or overriding opinion of the group as a whole frequently remain quiet, preferring to keeping the peace rather than disrupt the uniformity of the crowd (http://psychology.about.com/od/gindex/g/groupthink.htm accessed 1st October 2013).

9 Richard Barrett (2010). The Seven Levels of Organisational Consciousness. Barrett Values Centre. http://www.valuescentre.com/uploads/2010-07-06/The%207%20Levels%20of%20Organisational%20 Consciousness.pdf (accessed 8th February 2013).

Chapter 7: Action

1 William B Sprague (1830–1915). Elected governor of Rhode Island in 1859 and became a US Senator in 1863.

2 Action definition from the free online dictionary. http://www.thefreedictionary.com/action (accessed 8th February 2013).

3 Rudolph Virchow 19th Century German pathologist, anthropologist and statesman: 1821–1902.

4 Mel Robbins (2012). Follow the five-second rule. http://www.success.com/articles/1865-----get-a-move-on-follow-the-five-second-rule (accessed 8th February 2013).

5 Joseph Badaracco (1998). The Discipline of Building Character. Harvard Business Review, March – April.

6 Peter Nivio Zarlenga (1941-2007) American businessman.

7 Mel Robbins (2012). Follow the five-second rule. http://www.success.com/articles/1865-----get-a-move-on-follow-the-five-second-rule (accessed 8th February 2013).

8 Napoleon Hill (1883–1970), an American author and an early producer of personal success literature.

9 John Locke (1632 – 1704). British philosopher, Oxford academic and medical researcher.

10 Sir Thomas More (1478 – 1535). Author, Statesman and Martyr.

11 Albert Einstein (1879–1955) was a German-born theoretical physicist, often regarded as the father of modern physics, and the most influential physicist of the 20th century.

12 LaMarsh and Associates (2005). Master of Managed Change Handbook. Chicago, Illinois: LaMarsh and Associates.

13 Michael Jordon (b. 1963). Born in Brooklyn, New York – Drafted into the Chicago Bulls, he eventually became the most decorated player in the NBA, leading the Bulls to six national championships.

14 Pat Mesiti, Australian speaker and coach.

15 Peter Marshall (b. 1946), a British historian, philosopher, biographer, travel writer and poet. http://www.petermarshall.net/biography.cfm (accessed 8th April 2013).

Chapter 8: Impact

1 Napoleon Hill (26th October 1883– 8th November 1970) was an American author, one of the earliest producers of the modern genre of personal-success literature (http://en.wikipedia.org/wiki/Personal-success_literature). He is widely considered to be one of the great writers on success.

2 Carlos Fernando Flores Labra (born 9th January 1943, Chile), an engineer, entrepreneur and politician. He is a former cabinet minister of president Salvador Allende, before being imprisoned under the Pinochet regime. He has continued in politics and education.

3 Oxford Dictionary Online: http://oxforddictionaries.com/definition/english/impact.

4 Simon Caulkin (2008). The Rule is simple: Be careful what you measure. Observer Newspaper, 10th February 2008.

5 Barack H. Obama is the 44th President of the United States, born 1961, sworn into office in January, 2009.

6 Henry Mintzberg quoted by Simon Caulkin (2008). The Rule is simple: Be careful what you measure. The Observer, Sunday 10th February 2008 http://www.guardian.co.uk/business/2008/feb/10/businesscomment1 (accessed 29th July 2013).

7 Stemming from ideas about experiential learning, for more background and research into learning, see Kolb, D. A., Boyatzis, R. E., & Mainemelis, C. (2000). Experiential Learning Theory: Previous Research and New Directions. In Perspectives on cognitive, learning, and thinking styles. Sternberg & Zhang (Eds.). NJ: Lawrence Erlbaum. And Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. New Jersey: Prentice-Hall.

8 John E. Jones, US Lawyer and Federal Judge in Pennsylvania.

9 Charles Duhigg (2012). The power of habit: Why we do what we do in life and business. William Heinemann. London.

10 Ivan Pavlov (1849–1936), a famous Russian physiologist. He won the Nobel Peace Prize for Physiology in 1904.

11 Burrhus Frederic “B. F.” Skinner (20th March 1904 – 18th August 1990) was an American psychologist, behaviorist, author, inventor, and social philosopher. He was the Edgar Pierce Professor of Psychology at Harvard University from 1958 until his retirement in 1974.

12 Charles Duhigg (2012). The power of habit: Why we do what we do in life and business. William Heinemann. London.

13 Charles Duhigg (2012). The power of habit: Why we do what we do in life and business. William Heinemann. London.

Chapter 9: Refine

1 Albert Einstein (1879–1955) was a German-born theoretical physicist, often regarded as the father of modern physics, and the most influential physicist of the 20th century.

2 Oxford Dictionaries Definition on line: http://oxforddictionaries.com/definition/english/.

3 David A, Kolb (1984). Experiential learning: Experience as the source of learning and development. New Jersey: Prentice-Hall.

4 Royce Holloway (2012). Adaptive Action, same and different. Human Systems Dynamics Institute. www.HSDInstitute.org.

5 Joseph Conrad (1857–1924), a Polish author regarded as one of the greatest novelists in English.

6 Ronald Moen and Clifford Norman (2001). Evolution of the PDCA Cycle. http://kaizensite.com/learninglean/wp-content/uploads/2012/09/Evolution-of-PDCA.pdf (accessed 8th April 2013).

7 Ron Ashkenas (2012). It’s time to rethink Continuous Improvement. Harvard Business Review Blog Network, 8th May 2012. http://blogs.hbr.org/ashkenas/2012/05/its-time-to-rethink-continuous.html.

8 Vijay Govindajaran, Earl C. Daum Professor of International Business at the Tuck School of Business, Dartmouth College, New Hampshire. Regarded as a leading business thinker, Vijay specialises in globalization, innovation & execution. Quoted in Ron Ashkenas.

9 Ron Ashkenas (2012). It’s time to rethink Continuous Improvement. Harvard Business Review Blog Network, 8th May 2012. http://blogs.hbr.org/ashkenas/2012/05/its-time-to-rethink-continuous.html.

10 Included in a presentation by Professor Rob Briner (2012). Evidence-based coaching psychology: What would it look like and how close are we? Presented at the Special Group in Coaching Psychology Annual Conference, Aston, December 2012. Rob Briner is Professor of Organisational Psychology at the University of Bath School of Management in the UK.

11 W. Edwards Deming (1900–1993) an American statistician, professor, author and consultant. His thinking is incorporated into a number of industrial methods. He is perhaps best known for the Plan-Do-Check-Act cycle.

Part 3 – Exploring the principles

1 Thomas Merton (31st January 1915 – 10th December 1968) was an Anglo-American Catholic writer and Trappist monk.

2 Johann Wolfgang von Goethe (1749–1832), a German writer, artist and politician. A literary celebrity, he was one of the key figures of German literature.

3 For example, the work of Martin Heidegger (1927/1962). Being and Time. Translated by J Macquarrie and E. Robinson. New York: Harper and Row.

Chapter 10: Emotion

1 Dale Carnegie (1888–1955) an American writer and lecturer, famous for books and courses in self-improvement, public speaking and interpersonal skills.

2 Emotion Definition from Oxford Dictionaries Online: http://oxforddictionaries.com/definition/english/emotion (accessed 11th February 2013).

3 Kahlil Gibran (1883–1941) a Lebanese-American artist, poet and writer. Probably best known in the English-speaking world for his book The Prophet. Gibran is the third best-selling poet of all time (behind Shakespeare and Lao-Tzu). http://en.wikipedia.org/wiki/Kahlil_Gibran (accessed 15th May 2013).

4 Daniel Goleman (1995). Emotional Intelligence: Why it can matter more than IQ. London: Bloomsbury.

5 Gabriele Lakomski (2008). Cognitive versus Emotion? Revising the rationalist model of decision-making. Organization Learning, Knowledge and Capabilities Conference, 2008, 28th–30th April, 2008 Copenhagen, Denmark.

6 Friedman, Howard S. & Riggio, Ronald E. (1981). Effects of individual differences in nonverbal expressiveness on transmission of emotions. Journal of Nonverbal Behavior, 6, 96-102.

7 Albert Mehrabian, Professor Emeritus of Psychology, UCLA. From his well known work: Mehrabian, Albert (1971). Silent Messages (1st ed.). Belmont, CA: Wadsworth.

8 Lea Winerman (2005). The Minds Mirror. Monitor on Psychology, October 2005, American Psychological Association. http://www.apa.org/monitor/oct05/mirror.aspx (accessed 4th March 2013).

9 Giacomo Rizzolatti, Luciano Fadiga, Vittorio Gallese and Leonardo Fogassi (1996). Premotor cortex and the recognition of motor actions. Cognitive Brain Research, 3, 131-141.

10 Paul Ekman (2004). Emotions Revealed: Understanding Faces and Feelings. London: Phoenix.

11 Daniel Siegel (2007). The Mindful Brain: Reflection and attunement in the cultivation of well-being. New York: W.W. Norton & Co.

12 Laura Whitworth, Karen Kimsey-House, Henry Kimsey-House, and Paul Sandahl (2009). Co-Active Coaching: new skills for coaching people toward success in work and life. Davis Black: London.

13 Joseph LeDoux, A neuroscientist, the Henry and Lucy Moses Professor of Science, and Professor of Neuroscience and Psychology at New York University.

14 Bennett Voyles (2007). Beyond Loyalty: Meeting the challenge of customer engagement. A report for the Economist Research Unit, Part 1.

15 Circle Company Associates (2010). Turning Emotion into Engagement: Utilizing the power of emotion to connect customers to your brand. White paper.

16 Nikki Blacksmith and Jim Harter (2011). Majority of American workers not engaged in their jobs. http://www.gallup.com/ poll/150383/majority- american-workers-not-engaged -jobs.aspx (accessed 28th February 2013).

17 Jeremy Scrivens of the emotional economy at work http://www.theemotionaleconomyatwork.com/#!service (accessed 28th February 2013).

18 For example: Richard Barrett (2010). The Seven Levels of Organisational Consciousness. Barrett Values Centre. http://www.valuescentre.com/uploads/2010-07-06/The%207%20Levels%20of%20Organisational%20 Consciousness.pdf (accessed 8th February 2013).

19 Rollin McCraty, Annette Deyhle and Doc Childre (2012). The Global Coherence Initiative: Creating a coherent planetary standing wave. Global Advances in Health and Medicine 1(1) 64-77.

20 Peter Saveloy and John D. Mayer (1990). Emotional Intelligence. Imagination, Cognition and Personality, 9 p.185–211.

21 Daniel Goleman (1995). Emotional Intelligence: Why it can matter more than IQ. London: Bloomsbury.

22 Daniel Siegel (2007). The Mindful Brain: Reflection and attunement in the cultivation of well-being. New York: W.W. Norton & Co.

23 Daniel Siegel (2007). The Mindful Brain: Reflection and attunement in the cultivation of well-being. New York: W.W. Norton & Co.

24 Brian Tracy is a motivational speaker and author. He has written more than 50 books, having studied economics, business, philosophy, psychology and history.

25 Diagram adapted from two sources: Richard Layard (2005). Happiness: Lessons from a new science. London: Allan-Lane and Lucy Ryan of Positive insights presented as part of Advanced Positive Psychology masterclass, November 2011.

Chapter 11: Inspiration

1 Leo Babauta (born 1973) describes himself as a writer, runner and vegan. Author of one of the top 25 blogs and top 50 websites: www.zenhabits.net.

2 Richard Barrett (2010). The six modes of decision making. Barrett Values Centre http://www.valuescentre.com/uploads/2010-07-06/Six%20Modes%20of%20 Decision%20Making.pdf (accessed 28th February 2013).

3 Scott Barry Kaufman (2011). Why Inspiration Matters. Harvard Business Review Blog network. http://blogs.hbr.org/cs/2011/11/why_inspiration_matters.html (accessed 28th February 2013).

4 Martine Wright is a high profile survivor of the London 7/7 bombings where she lost both her legs and 80% of her blood. She has gone on to marry, have a family, and become a Paralympian.0

5 Todd M. Thrash and Andrew J. Elliot (2003). Inspiration as a Psychological Construct. Journal of Personality and Social Psychology 84(4) p871-889.

6 Carl R. Rogers (2004/1961). On becoming a person: A therapist’s view of psychotherapy. London: Constable and Robinson.

7 Louis Leo Lou Holtz (born 1937) is a retired American football coach, and active sportscaster, author and speaker. http://en.wikipedia.org/wiki/Lou_Holtz (accessed 15th May 2013).

8 Edward L. Deci, and Richard M Ryan, Self-Determination theory: An approach to human motivation and personality http://selfdeterminationtheory.org/theory (accessed 4th March 2013).

9 Alison Whybrow and Leni Wildflower (2011). Humanistic and Transpersonal Psychology. In Leni Wildflower and Dianne Brennan (Eds). The Handbook of Knowledge Based Coaching. London: John Wiley & Sons.

10 Mihaly Csikszentmihalyi (1990). Flow: The Psychology of Optimal Experience New York: Harper & Row.

11 Todd M. Thrash and Andrew J. Elliot (2003). Inspiration as a Psychological Construct. Journal of Personality and Social Psychology 84(4) p.871-889.

12 Marina Milyavskaya, Lana Lanakieva, Emily Foxton-Craft, Agnes Colantuomi and Richard Koestner (2012). Inspired to get there: the effects of trait and goal inspiration on goal progress. Personality and Individual Differences, vol.52 (1), p.56-60.

13 Scott Barry Kaufman (2011). Why Inspiration Matters. Harvard Business Review Blog network. http://blogs.hbr.org/cs/2011/11/why_inspiration_matters.html (accessed 28th February 2013).

14 Scott Barry Kaufman (2011). Why Inspiration Matters. Harvard Business Review Blog network. http://blogs.hbr.org/cs/2011/11/why_inspiration_matters.html (accessed 28th February 2013).

15 Edward L. Deci and Richard M. Ryan (1985). Intrinsic Motivation and Self-Determination in Human Behavior. New York: Plenum.

16 Terry Barber is Chief Inspiration Officer at Performance Inspired, a consultancy focused on creating inspiring work environments, based in Atlanta, USA.

17 Gregory Dess and Joseph Picken (2000). Changing Roles: Leadership In The 21st Century, Organisational Dynamics, Vol.28(3)pp 18-34 http://psycnet.apa.org/psycinfo/2000-03079-002 (accessed 1st March 2013).

18 Terry Barber is Chief Inspiration Officer at Performance Inspired, a consultancy focused on creating inspiring work environments, based in Atlanta, USA.

Chapter 12: Happiness

1 Freya Stark (1893–1993) was a British Explorer and travel writer. Writing more than two dozen books on her travels, she was one of the first non-Arabians to travel through the southern Arabian deserts.

2 Oxford Dictionary – definition of happiness. http://oxforddictionaries.com/definition/english/happiness (accessed 5th March 2013).

3 See the work of Paul Ekman For example: Paul Ekman (2004). Emotions Revealed: Understanding faces and feelings. London: Phoenix.

4 Richard Layard (2005). Happiness: Lessons from a new science. London: Allan-Lane.

5 Deborah D. Danner, David A. Snowden and Wallace V. Friesen (2001). Positive emotions in early life and longevity: Findings from the nun study, Journal of Personality and Social Psychology, 80, p.804-13.

6 Alejandro Braun (2009). Gross National Happiness in Bhutan: A Living Example of an Alternative Approach to Progress, University of Pennsylvania (http://www.schoolforwellbeing.org/download/GNH%20 Paper%20Final.pdf).

7 Dr Ross McDonald (2004). Television, materialism and culture: An exploration of imported media and its implications for GNH, Journal of Bhutan Studies, vol 11(4) pp 68–88.

8 John Helliwell, Richard Layard and Jeffrey Sachs (Eds). (2012). World happiness report http://www.earth.columbia.edu/sitefiles/file/Sachs%20Writing/2012/World%20Happiness%20Report.pdf (accessed 30th July 2013).

9 Dee W. Edington, Louis T. Yen and Pam Witting (1997). The financial impact of changes in personal health practices. Journal of Occupational and Environmental Medicine, vol 39(11) p. 1037-1046.

10 Wendy Lynch (2003). Optimal health and productivity: Mutually exclusive or redundant. Paper in the European Newsletter of the Institute for Health and Productivity management. February 2003, Volume 1, No.1 p. 7-8.

11 Gallup Study: Engaged Employees inspire company innovation http://businessjournal.gallup.com/content/24880/gallup-study-engaged-employeesinspire-company.aspx (accessed 5th March 2013).

12 Julie Gebauer (2010). Key Findings: An interview with Julie Gebauer on Towers Perrin’s just released global workforce survey. http://www.towersperrin.com/tp/showhtml.jsp?url=global/publications/gws/key-findings.htm&country=global (accessed 5th March 2013).

13 John Helliwell, Richard Layard and Jeffrey Sachs (Eds). (2012). World happiness report http://www.earth.columbia.edu/sitefiles/file/Sachs%20Writing/2012/ World%20Happiness%20Report.pdf (accessed 30th July 2013).

14 Ronald J Siegel is assistant clinical professor of psychology at Harvard Medical School and editor of Harvard Health Publications special health report, Positive Psychology: Harnessing the power of happiness, personal strength and mindfulness (2013). See also http://www.health.harvard.edu/video/positive-psychology/what-it-takes-to-be-happy.htm (accessed 15th May 2013).

15 Richard Layard (2005). Happiness: Lessons from a new science. London: Allan-Lane.

16 Richard Layard (2005). Happiness: Lessons from a new science. London: Allan-Lane.

17 Ross McDonald (2004). Television, materialism and culture: An exploration of imported media and its implications for GNH, Journal of Bhutan Studies, vol 11(4) pp 68 – 88; Tim Kasser (2004) in Ross Mcdonald.

18 Kennon M, Sheldon and Sonja Lyubomirsky (2004). Achieving Sustainable Happiness: Prospects, Practices and Prescriptions. In A. Linley & S. Joseph (Eds.), Positive psychology in practice (pp.127-145). Hoboken, NJ: John Wiley & Sons. http://sonjalyubomirsky.com/wp-content/themes/sonjalyubomirsky/papers/SL2004.pdf.

19 Richard Layard (2005). Happiness: Lessons from a new science. London: Allan-Lane.

20 www.poverty.ac.uk.

21 Richard Layard (2005). Happiness: Lessons from a new science. London: Allan-Lane.

22 As an example, see Richard Layard, Guy Mayraz and Stephen Nickell (2009). Does Relative Income Matter? Are the Critics Right? (Paper No’ CEPDP0918.cep/lse.ac.uk/_new/publications/).

23 Bhutan’s foreign minister, Lyonpo Jigmi Thinley, at a United Nations Development Programme (UNDP) meeting in Seoul, Korea, in 1998. Quoted in an article by Orville Schell (2002) Gross National Happiness – http://www.pbs.org/frontlineworld/stories/bhutan/gnh.html.

24 Tim Kasser (2004). Cited in Ross Mcdonald (2004). Television, materialism and culture: an exploration of imported media and its implications for GNH, Journal of Bhutan Studies, vol 11(4) p.68 – 88.

25 Jose Mujica: The world’s poorest president, BBC news 15th November 2012. http://www.bbc.co.uk/news/magazine-20243493 (accessed 5th March 2013).

26 Abraham Lincoln (born 1809 – assassinated 1865): he came from a poor family and had a reputation for being ambitious, energetic, generous and charitable. He was the 16th President of the United States of America (1861–1865). http://www.whitehouse.gov/about/presidents/abrahamlincoln (accessed 15th May 2013).

27 Mahatma Gandhi (1869–1948), born in Gujarat. The leader of the Indian Nationalist movement against British rule and widely considered the father of his country. His doctrine of non-violent protest has been hugely influential.

28 Oliver Burkeman (2012). The Antidote: Happiness for people who can’t stand positive thinking. Cannongate: Edinburgh.

29 Tensin Gyatso is the 14th Dalai Lama. He is the Head of State and the Spiritual Leader of Tibet. Born on the 6th July 1935 to a farming family, he was recognised as the reincarnation of the 13th Dalai Lama at the age of two. He has lived in exile since 1959, authored more than 72 books and received over 84 awards, honorary doctorates and prizes in recognition of his work for peace. http://www.dalailama.com/biography/a-briefbiography (accessed 15th May 2013).

30 Kennon M, Sheldon and Sonja Lyubomirsky (2004). Achieving Sustainable Happiness: Prospects, Practices and Prescriptions. In A. Linley & S. Joseph (Eds.), Positive psychology in practice (pp.127-145). Hoboken, NJ: John Wiley & Sons. http://sonjalyubomirsky.com/wp-content/themes/sonjalyubomirsky/papers/SL2004.pdf.

31 For example: Carol D. Ryff and Burton H. Singer (2003). The role of emotion on pathways to positive health. In Richard J. Davidson, Klaus R. Scherer and H. Hill Goldsmith (Eds.), Handbook of affective sciences. New York: Oxford University Press.

32 For example: Carol D. Ryff and Burton H. Singer (2003). The role of emotion on pathways to positive health. In Richard J. Davidson, Klaus R. Scherer and H. Hill Goldsmith (Eds.), Handbook of affective sciences. New York: Oxford University Press.

33 Viktor E. Frankl (1945/2004). Man’s Search for Meaning. London: Random House.

34 Ryff, C.D., & Singer, B. (2003). The role of emotion on pathways to positive health. In R.J. Davidson, K.R. Scherer, & H.H. Goldsmith (Eds.), Handbook of affective sciences. New York: Oxford University Press.

35 Jeremy Scrivens (2009). The emotional economy at work. http://theemotionaleconomy.com/ (accessed 30th July 2013).

36 Stephen M.R. Covey (2006). The Speed of Trust: The one thing that changes everything. London: Simon & Schuster.

37 Adam Grant (2013). Give and Take: A Revolutionary Approach to Success. London: Weidenfeld & Nicolson.

38 Randolph Nesse (2000). The Evolution of Hope and Despair, Journal of Social Issues vol. 66 p.429-469.

39 Frank J. Penedo and Jason R. Dahn (2005). Exercise and well-being: a review of mental and physical health benefits associated with physical activity. Current Opinion in Psychiatry. March vol. 18(2) p.189-193.

40 General Satisfaction Survey (http://www3.norc.org/gss+website/).

41 James Oppenheim (1882–1932), an American poet, novelist and editor. See quotes on: http://www.goodreads.com/author/show/483496. James_Oppenheim (accessed 15th May 2013).

42 Jose Mujica: The world’s poorest president, BBC news 15th November 2012. http://www.bbc.co.uk/news/magazine-20243493 (accessed 5th March 2013).

43 Thich Nhat Hanh (1997). Stepping into Freedom: Rules of Monastic Practice for Novices. Berkeley, CA : Parrallax Press.

44 Andy Gibson (2012). What’s the 5-a-day for your mind? speaking at Action for Happiness, 18th October 2012.

45 Gratitude and appreciation is part of Jewish Practice, see page 170 in Rabbi Kerry M. Olitzky and Rabbi Daniel Judson (2002). The Rituals and Practices of a Jewish Life: A Handbook for Spiritual Renewal. Woodstock: Jewish Lights Publishing.

Section 2: The Mind Principles

1 Antoine De Saint Exupery (1900–1944) author and airman. His most famous work includes “The Little Prince”.

2 Susan Greenfield (2009). ID: The Quest for Meaning in the 21st Century. London: Hodder and Stoughton.

Chapter 13: Mindfulness

1 Eckhert Tolle (2005). The Power of Now: A guide to spiritual enlightenment. Namaste Publishing : Canada.

2 Jon Kabat-Zinn (2003). Mindfulness-based interventions in context: Past, present and future. Clinical Psychology: Science and Practice 10(2). 144-156.

3 David Rock and Linda Page (2009). Coaching with the Brain in Mind: Foundations for Practice. John Wiley & Sons: New Jersey.

4 Yi-Yuan Tang, Yinghua Ma, Junhong Wang, Yaxin Fan, Shigang Feng, Qilin Lu, Qingbao Yu, Danni Sui, Mary K. Rothbart, Ming Fan and Michael Posner (2007). Short-term meditation training improves attention and self-regulation. Proceedings of the National Academy of Sciences of the United States of America, 104. p. 17152-17156.

5 David Rock and Linda Page (2009). Coaching with the Brain in Mind: Foundations for Practice. John Wiley & Sons. New Jersey.

6 George Bernard Shaw (1856–1950), was a playwright originally from Ireland. He wrote over 50 plays over his lifetime, with the final play completed a few months before his death. Nobelprize.org. 18 March 2013 http://www.nobelprize.org/nobel_prizes/literature/laureates/1925/shaw-bio.html.

7 Daniel J Siegel (2007). The Mindful Brain: Reflection and attunement in the cultivation of well-being. New York. Norton.

8 Daniel J Siegel (2007). The Mindful Brain: Reflection and attunement in the cultivation of well-being. New York. Norton.

9 Caitlin Kelly (2012). OK Google, Take a Deep Breath, writing for New York Times, 28th April 2012.

10 Bill Duane, Google Engineer quoted in Kelly (2012).

11 Mr Allan, Mr Tan’s line manager at the time he developed the mindfulness programme. Quoted in Kelly (2012).

12 Janice Maturano, quoted in David Gelles (2012). The Mind Business. Financial Times, 24th August 2012 (accessed on 21st January 2013).

13 David Gella (2012). The Mind Business. The Financial Times, 24th August 2012. http://www.ft.com/cms/s/2/d9cb7940-ebea-11e1-985a-00144feab49a.html#axzz2IeYHYxYE (accessed 30th July 2013).

14 Stephen R. Covey (2004). The 7 habits of highly effective people: Powerful lessons in personal change. London: Simon & Schuster UK Ltd.

15 Thich Nhat Hanh (1997). Stepping into Freedom: Rules of Monastic Practice for Novices. Berkeley, CA: Parrallax Press.

16 Dave Crenshaw (2008). The Myth of Multi tasking: How doing it all gets nothing done. San Francisco: Jossey Bass.

17 BBC report (2005). Infomania worse than marijuana, 22 April 2005. http://news.bbc.co.uk/1/hi/uk/4471607.stm (accessed 30th July 2013).

18 Lord Chesterfield: Philip Stanhope, 4th Earl of Chesterfield (1694–1773) in Letters to his Son on the Art of becoming a Man of the World and a Gentleman. See Lord Chesterfield & David Roberts (2008). Lord Chesterfield’s Letters. Oxford University Press: Oxford.

19 Jon Kabat-Zinn (2003). Mindfulness-based interventions in context: Past, present and future. Clinical Psychology: Science and Practice 10(2). 144-156.

20 Peter Senge, C. Otto Scharmer, Joseph Jaworski and Betty Sue Flowers (2005). Presence: An Exploration of Profound Change in People, Organizations and Society. London: Nicholas Brealey.

21 Ursula M. Staudinger (2008). A Psychology of Wisdom: History and recent developments. Research in Human Development, vol. 5 p.107-120.

22 Tog-me Zong-po (1245–1369) 37 Practices of a Bodhisattva: A summary of how an awakening being behaves. Tog-me the monk, a teacher of scripture and logic, composed this text in a cave near the town of Ngülchu Rinchen for his own and others’ benefit. http://www.unfetteredmind.org/37-practices-of-a-bodhisattva (accessed 1st October 2013).

23 Cited in Encyclopaedia Britannica online http://www.britannica.com/EBchecked/topic/70982/bodhisattva (accessed on 21st January 2013).

24 Sharon Salzberg (2011). Real Happiness: The Power of Meditation. New York: Workman Publishing Co.

25 Lao-Tzu or Laozi was a philosopher of ancient China best known perhaps as the author of the Tao Ti Ching which has led him to be traditionally considered as the founder of philosophical Taoism http://en.wikipedia.org/wiki/Laozi (accessed 15th May 2013).

Chapter 14: Resilience

1 Confucius (551–479 BCE), a Chinese teacher, editor, politician and philosopher of the Spring and Autumn Period of Chinese history. He authored many classic Chinese texts. His thoughts and teachings were further developed into Confucianism. http://en.wikipedia.org/wiki/Confucius (accessed 19th March 2013).

2 Oxford English Dictionary definition of Resilience http://oxforddictionaries.com/definition/english/resilience (accessed 19th March 2013).

3 Edith H. Grotberg (2003). What is Resilience? How do you promote it? How do you use it? In Edith H. Grotberg (Ed.) Resilience for Today: Gaining Strength From Adversity. Westport, CT : Praeger.

4 Michael Neenan (2009). Developing Resilience: a cognitive-behavioural approach. London: Routledge.

5 Alessandro “Alex” Zanardi (born 23rd October 1966) is an Italian racing driver and paracyclist.

6 Michael Watson, MBE (born 15th March 1965 in Hackney, London) is a retired British boxer whose career ended prematurely as a result of near-fatal injury sustained in a title fight in September 1991.

7 Walter Elias “Walt” Disney (5th December 1901 – 15th December 1966) was an American business magnate, animator, film producer, director, screenwriter, and actor.

8 Colonel Harland David Sanders (1890–1980). http://www.articlesbase.com/entrepreneurship-articles/colonel-sanders-story-of-perseverance-entrepreneurship-100394.html?utm_source=google&utm_medium=cpc&utm_campaign=ab_paid_12&gclid=CNfx6pfIiLYCFf9LLtAod6zsAtg (accessed 19th March 2013).

9 Jean-Dominique Bauby (1952–1997), a well-known French journalist, author and editor of the French fashion magazine, ELE. In December 1995, aged 43, he suffered a massive stroke leaving him paralyzed apart from his left eyelid (called locked-in syndrome). It was through blinking his left eye that he dictated “The Diving Bell and the Butterfly”. http://en.wikipedia.org/wiki/Jean-Dominique_Bauby (accessed 15th May 2013).

10 Real Business (2010). From the streets to startup success. 1st December. http://realbusiness.co.uk/article/5061-from_the_streets_to_startup_success (accessed 1st August 2013).

11 Michael Neenan (2009). Building Resilience: A cognitive behavioural approach. London: Routledge.

12 Tom Morris (2004). The Stoic Art of Living: Inner resilience and outer results. Illinois: Carus.

13 Raj Persaud (2001). Staying Sane: How to make your mind work for you. London: Bantam Press.

14 The World Health Report (2001). Mental Health: New Understanding, New Hope Geneva: World Health Organisaion.

15 Ed Halliwell, Liz Main and Celia Richardson (2007). The Fundamental Facts: The latest facts and figures on mental health. Mental Health Foundation.

16 Confederation of British Industry (2005). Who cares wins: absence and labour turnover 2005 London: CBI.

17 Health and Safety Executive (2008). www.hse.gov.uk.

18 Paul J. Rosch (Ed.) (2001). The quandary of job stress compensation. Health and Stress, March vol.3, p.1-4.

19 Ralph Waldo Emerson (1803–1882), a founder of the Transcendental movement and the founder of a distinctly American philosophy emphasizing optimism, individuality, and mysticism, Emerson was one of the most influential literary figures of the nineteenth century. http://www.rwe.org/biography.html (accessed 19th March 2013).

20 Dr Srikumar Rao, speaker, author and former business school professor; talks to Google: http://www.youtube.com/watch?v=u20vVbhpM50 (accessed 8th march 2013).

21 Michael Neenan (2009). Building Resilience: A cognitive behavioural approach. London: Routledge.

22 Steven M. Southwick, Meena Vythilingam and Dennis S. >Charney (2005). The Psychobiology of Depression and Resilience to Stress: Implications for prevention and treatment. Annual Review of Clinical Psychology. Vol.1, p.255-291.

23 Sir Edmund Hilary (1919–2008), a New Zealand bee keeper, developed a passion for climbing. One of the first people to conquer Mount Everest in 1953 with Tenzing Norgay, a Nepalese climber. Their success followed the failure of five major expeditions to conquer the peak between 1920 and 1952. From the 1960’s he became concerned with Nepalese welfare, building clinics, hospitals and 17 schools. He was a key figure in attracting the funding to create the National Park around Everest to protect the environment. http://www.achievement.org/autodoc/page/hil0bio-1 (accessed 15th May 2013).

24 A.A. Milne (1882–1956) an English author best known for his children’s books featuring Christopher Robin and Winnie the Pooh. ThinkExist.com Quotations. “A. A. Milne quotes”. ThinkExist.com Quotations Online 1st April 2013 – 15th May 2013. http://en.thinkexist.com/quotes/a._a._milne/.

25 Albert Einstein (1879–1955) was a German-born theoretical physicist, often regarded as the father of modern physics, and the most influential physicist of the 20th century.

Chapter 15: Storytelling

1 John Kotter, a former Professor at Harvard Business School, and in 1996 authored the best-selling text, Leading Change, Harvard Business School Press.

2 Oxford Dictionaries Online http://oxforddictionaries.com/definition/english/story (accessed 21st January 2012).

3 Blake Mycoskie is an American entrepreneur and author. He is best known as the Founder and Chief Shoe Giver of TOMS Shoes.

4 Philip Pullman is an English writer. In 2008 he was named by The Times among the 50 greatest British writers since 1945.

5 How long have we been here? The Natural History Museum. http://www.nhm.ac.uk/nature-online/life/human-origins/modern-human-evolution/when/index.html (accessed 22nd January 2013).

6 Lisa Kron (2012). Wired for Story: The writer’s guide to using brain science to hook readers from the very first sentence. New York: Ten Speed Press.

7 Peter Guber is a film producer. His repertoire includes: Rain Man, Batman, The Color Purple, Gorillas in the Mist, Midnight Express, The Witches of Eastwick and more. He is quoted from a short article in Psychology Today, The Inside Story, March 2011. http://www.psychologytoday.com/articles/201103/the-inside-story (accessed 22nd January 2013).

8 Jason Hensel (2010). Once upon a time: Story telling and your quest for business success, Feb. 2010. http://www.mpiweb.org/Magazine/Archive/US/February2010/OnceUponATime (accessed 22nd January 2013).

9 Pamela Rutledge (2011). The Psychological power of story telling: Stories leapfrog technology, taking us to authentic experience. In Psychology Today, January 2011. http://www.psychologytoday.com/blog/positively-media /201101/the-psychological-power-storytelling (accessed 22nd January 2013).

10 Chris Hurn (2012). Stuffed Giraffe shows what customer service is all about. Huffington Post. http://www.huffingtonpost.com/chris-hurn/stuffed-giraffe-showswha_b_1524038.html (accessed 20th March 2013).

11 Greg J. Stephens, Lauren J. Silbert and Uri Hasson (2010). Speaker-listener neural coupling underlies successful communication. PNAS, 27th July. http://psych.princeton.edu/psychology/research/hasson/publications.php (accessed 23rd January 2013).

12 Peter Guber is a film producer. His repertoire includes: Rain Man, Batman, The Color Purple, Gorillas in the Mist, Midnight Express, The Witches of Eastwick and more. He is quoted from a short article in Psychology today, The Inside Story, March 2011. http://www.psychologytoday.com/articles/201103/the-inside-story (accessed 22nd January 2013).

13 Michael Gazzaniga, Professor of Psychology and the Director for the SAGE Center for the Study of Mind at the University of California Santa Barbara. He oversees an extensive and broad research program investigating how the brain enables the mind. Quoted in Peter Guber, The Inside Story, March 2011.

14 For more on the use of story in coaching, see David Drake.

15 Peter Guber is a film producer. His repertoire includes: Rain Man, Batman, The Color Purple, Gorillas in the Mist, Midnight Express, The Witches of Eastwick and more. He is quoted from a short article in Psychology today, The Inside Story, March 2011. http://www.psychologytoday.com/articles/201103/the-inside-story (accessed 22nd January 2013).

16 Dave Carroll (2010) United Breaks Guitars. http://www.youtube.com/user/sonsofmaxwell?feature=watch (accessed 20th March 2013).

17 Erin Morgenstern (2011). The Night Circus. London: Vintage Books.

18 Pamela Rutledge (2011). The Psychological power of story telling: Stories leapfrog technology, taking us to authentic experience. In Psychology Today, January 2011. http://www.psychologytoday.com/blog/positivelymedia/201101/the-psychological-power-storytelling (accessed 22nd January 2013).

19 Peter Guber (2011). Tell to Win: Connect, Persuade, and Triumph with the Hidden Power of Story. London: Profile Books.

20 Joseph Campbell (1988). The Hero with a Thousand Faces. London: Paladin.

21 Mooli Lahad (2000). Creative Supervision. London: Jessica Kingsley.

22 Julie Allan, Gerard Fairtlough and Barbara Heinzen (2001). The Power of the tale: Using Narratives for Organisational Success. Chichester: John Wiley & Sons Ltd.

23 Harold Goddard (1878–1950) was a professor of English and Head of the English department at Swathmore College, Pennsylvania.

24 Harold Clarke Goddard (1960). The Meaning of Shakespeare, Volume 2. University of Chicago Press.

Section 3: The Body Principles

1 Lilias Folan, the ‘first lady of yoga’ is regarded as one of America’s most knowledgeable and beloved master yoga teachers. She hosted a ground breaking TV series, Lilias, Yoga and You in 1972.

2 Johann von Goethe (1749–1832) German poet, playwrite, novelist and natural philosopher. At the age of 25, his novel, The Sorrows of Young Werther, achieved cult status and gave him world wide fame.

Chapter 16: Practice

1 Gary Player, nicknamed the “black knight”, is regarded as one of the great players in the history of golf.

2 Practice, as defined by the Oxford Dictionary Online. http://oxforddictionaries.com/definition/english/practice (accessed on 27th January 2013).

3 Martha Graham (1894 – 1991). American dancer, teacher and choreographer of modern dance.

4 Kirk Mango (2012). Becoming a true champion: Achieving athletic excellence from the inside out. Maryland: Rowman & Littlefield.

5 Charles McGrath (1997). Elders on Ice . The New York Times Magazine. http://www.nytimes.com/1997/03/23/magazine/elders-on-ice.html?pagewanted=all&src=pm (accessed 1st August 2013).

6 Malcolm Gladwell (2005). Blink: The Power of Thinking Without Thinking. London: Penguin.

7 Matthew Syed (2011). Bounce: The Myth of Talent and the Power of Practice. New York: Harper Perennial.

8 Malcolm Gladwell (2011). Outliers: The Story of Success. London: Penguin.

9 Donald Schon (1991). The Reflective Practitioner. Aldershot: Ashgate Publishing Ltd.

10 Eric Lindros (b.1973) Canadian professional ice hockey player.

11 This curve is a combination of Elizabeth Kubler-Ross’s cycle of grief which is commonly referred to as the change cycle and the competence cycle described by W. Lewis Robinson, which builds on others work and ancient traditions. See W. Lewis Robinson (1974). Conscious Competency – The Mark of a Competent Instructor – The Personnel Journal – Baltimore, Volume 53, PP538-539; and Kubler-Ross, E. (1973) On Death and Dying. London: Routledge.

12 Jim Gillette Stages of competence – http://www.personal-growth-and-freedom.com/competence.html (accessed 18th April 2013).

13 Publilius Syrus, 1st century B.C. A Syrian, brought as a slave to Italy, but through his wit and talent won the favour of his master who freed and educated him.

14 Ed Macauley (b.1928), American basketball player.

15 Lawrence Peter “Yogi” Berra (b.1925) baseball player and coach http://www.yogi-berra.com/ (accessed 21st March 2013).

16 Matthew Syed (2011). Bounce: The Myth of Talent and the Power of Practice. New York: Harper Perennial.

Chapter 17: Strengths

1 Abdul Kalam, born in 1931, a successful scientist and engineer, was elected as the 11th President of India 2002–2007.

2 Oxford Dictionary Online http://oxforddictionaries.com/ definition/english/strength (accessed 28th January 2013).

3 P. Alex Linley and Susan Harrington (2006). Playing to your strengths. Psychologist, vol.19(2), p. 86-89.

4 Martin Seligman (2002). Authentic Happiness: Using the new positive psychology to realise your potential for deep fulfilment. London: Nicholas Brealey Publishing.

5 Susan Tardanico is a cofounder of Authentic Leadership Alliance, and works with leaders and women in business http://www.authenticleadershipalliance.com/about/.

6 Susan Tardanico (2011). Stop worrying about your weaknesses. Focus on your strengths. http://www.forbes.com/2011/04/27/employeremployee-focus-on-strengths-not-weaknesses.html (accessed 30th January 2013).

7 Carol Kauffman, Ilona Bonniwell and Jordan Silberman (2010). The Positive Psychology Approach to Coaching. In Elaine Cox, Tatiana Bachkirova and David Clutterbuck (Eds.). The Complete Handbook of Coaching. London: Sage.

8 Professor Barbara Fredrickson is the Kenan Distinguished Professor of Psychology at the University of North Carolina.

9 Martin Seligman (2002). Authentic Happiness: Using the new positive psychology to realise your potential for deep fulfilment. London: Nicholas Brealey Publishing.

10 Albert Einstein (1879–1955) was a German-born theoretical physicist, often regarded as the father of modern physics, and the most influential physicist of the 20th century.

11 David Rock and Linda Page (2009). Coaching with the Brain in Mind: Foundations for Practice. John Wiley & Sons: New Jersey.

12 : Jonathan Hill (2001). How well do we know our strengths? Paper presented at the British Psychological Society Centenary Conference, Glasgow.

13 Martin E.P. Seligman and Mihaly Csikszentmihalyi (2000). Positive Psychology: An Introduction. American Psychologist, vol. 55, p.5–14.

14 Timothy D. Hodges and Donald O. Clifton (2004). Strengths-based development in practice. In P. Alex Linley and Stephen Joseph (Eds.) Positive Psychology in practice. p.256–268 Hoboken, NJ: Wiley.

15 Marcus Buckingham and Donald O. Clifton (2001). Now, discover your strengths: How to develop your talents and those of the people you manage. London: Simon & Schuster.

16 Steve de Shazer and Insoo Kim Berg, founders of solution-focused therapy, have brought their influential thinking from its origins in family therapy to the world of individual and organisational change and development with significant success – many practitioners and consultants in this field draw on these underpinning principles to support change.

17 David L. Cooperrider and Diana Whitney, A positive Revolution in Change: Appreciative Inquiry http://appreciativeinquiry.case.edu/uploads/whatisai.pdf (accessed 28th January 2013).

18 Gregory Bateson (1904–1980) – Anthropologist, Social Scientist, Cyberneticist – one of the most important social scientists of 20th century.

19 Barbara Fredrickson (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3) p218-26.

20 Sonja Lyubomirsky, Laura King and Ed Diener (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, vol.131(6), p.803-855.

21 Ursula Staudinger (2008). A Psychology Wisdom: History and recent developments. Research in Human Development vol 5(2). p.107-208.

22 Martin Seligman (2002). Authentic Happiness: Using the new positive psychology to realise your potential for deep fulfilment. London: Nicholas Brealey Publishing.

23 The Pollyanna principle is the tendency for people to be overly optimistic. http://en.wikipedia.org/wiki/Pollyanna_principle (accessed 4th February 2013).

24 Thomas Edison (1847–1931) considered one of the most prolific inventors in history http://www.biography.com/people/thomas-edison-9284349.

25 Corporate Leadership Council. (2002). Building the high-performance workforce. Washington, D.C.: Corporate Executive Board.

26 Daniel M. Cable, Francesca Gino and Bradley R. Staats (2013). Reinventing Employee Onboarding. MIT Sloan Management Review, Spring. http://sloanreview.mit.edu/article/reinventing-employee-onboarding/ (accessed 2nd August 2013).

27 James K. Harter, Frank, L. Schmidt and Corey L.M. Keyes (2003). Well-being in the work place and its relationship to business outcomes: A review of the Gallup Studies. In Corey L.M. Keyes & Jonathan Haidt (Eds.). Flourishing: The positive person and the good life (Chapter 9, pp.205-224). American Psychological Association.

28 Jim Asplund, Shane J. Lopez, Tim Hodges and Jim Harter (2009). The Clifton StrengthsFinder® 2.0 Technical Report: Development and Validation. Lincoln, NE: Gallup.

29 Tom Rath and Barry Conchie (2008). Strengths based leadership. New York, NY: Gallup Press.

30 Barbara L. Fredrickson and Marcial Losada (2005). Positive affect and the complex dynamics of human flourishing. American Psychologist, vol.60(7), p.678-686.

31 Leonardo da Vinci (1452–1519), an Italian artist, scientist and engineer. He was an all-round genius whose paintings and inventions changed the world. http://www.bbc.co.uk/science/leonardo/ (accessed 4th February 2013).

32 Marcial Losada and Emily Heaphy (2004). The role of positivity and connectivity in the performance of business teams: A nonlinear dynamics model. American Behavioral Scientist, vol.47(6), p.740-765.

33 Martin Seligman (2002). Authentic Happiness. London: Nicholas Brealey.

34 P. Alex Linley & Susan Harrington (2006). Playing to your strengths. Psychologist, 19(2) pp. 86-89.

35 Richard Barrett is the Founder and Chairman of the Barrett Values Centre. He is an internationally known thought leader on values, culture, leadership and consciousness. One of the tools developed measures the different between individual and organisational values, the impact of this and what might be done to create alignment. http://www.valuescentre.com/products__services/?sec=cultural_transformation_tools_(ctt) (accessed 4th February 2013).

36 Mahatma Gandhi (1869–1948), born in Gujarat. The leader of the Indian Nationalist movement against British rule and widely considered the father of his country. His doctrine of non-violent protest has been hugely influential.

Chapter 18: Discipline

1 Dr. Louis Leo (Lou) Holtz (born 6th January 1937) is a retired American football coach, and active sportscaster, author, and motivational speaker.

2 Discipline definition Oxford Dictionaries online http://oxforddictionaries.com/definition/english/discipline and Latin root: http://www.latin-dictionary.net/search/latin/disciplinare (accessed 21st March 2013).

3 Lou Holtz in his paper: Winning ways Discipline: Showing you care. http://chialphapeoria.com/welcome/resources/louholtz.pdf (accessed 22nd March 2013).

4 Lou Holtz in his paper: Winning ways Discipline: Showing you care. http://chialphapeoria.com/welcome/resources/louholtz.pdf (accessed 22nd March 2013).

5 Harry S. Truman (1884–1972) was the 33rd President of the USA in office from 1945–1953.

6 Al Hirschfield (1903–2003) an American caricaturist, famous for his simple black and white caricatures. He also worked at Disney. http://www.alhirschfeldfoundation.org (accessed 21st March 2013).

7 Tammy Parlour, owner of Changs Hapkido Academy London, along with her students, discuss mental training for martial arts. http://www.changshapkido.net/category/mental-training-for-martial-arts/ (accessed 31st July 2013).

8 Lucius Anneas Seneca (Seneca the younger) (4 BC–AD 65) Roman leader and philosopher.

9 Muhammed Ali, Born Cassius Clay in 1942, Kentucky USA, professional boxer, philanthropist and political activist. He was awarded the Presidential medal of Freedom in 2005 – the highest US civilian honour.

10 Napoleon Hill (1883–1970). He spent his life writing teaching and lecturing about the principles of success.

11 Chip Heath and Dan Heath (2010). Switch: How to change things when change is hard. London: Random House.

12 Molly J. Crockett, Barbara R. Braams, Luke Clark, Philippe N. Tobler, Trevor W. Robbins, and Tobias Kalensher (2013). Restricting Temptations: Neural Mechanism of Precommitment. Neuron, Vol. 79 (2) p. 391-401.

Part 4 – The broader context

1 We simply define system as a set of things working together as parts of a mechanism or an interconnecting network; a complex whole. This is taken from the oxford dictionary http://oxforddictionaries.com/definition/english/system (accessed 31st July 2013).

2 Warren Buffett (born 1930) is an American business magnate, investor and philanthropist. At the time of writing is widely considered the most successful investor of the 20th Century. http://www.biography.com/people/warren-buffett-9230729 (accessed 15th May 2013). This quote came from http://www.brainyquote.com/quotes/quotes/w/warrenbuff385064.html (accessed 15th May 2013).

Chapter 19: Complexity

1 System: a set of things working together as parts of a mechanism or an interconnecting network; a complex whole. This is taken from the oxford dictionary http://oxforddictionaries.com/definition/english/system (accessed 31st July 2013).

2 Ralph Stacy (2012). Comment on debate article: Coaching Psychology Coming of Age: The challenges we face in the messy world of complexity. International Coaching Psychology Review, vol 7(1), p.91-95.

3 Bob Hodge (2012). Coaching for a complex world. International Coaching Psychology Review, vol 7(1), p.109-113.

4 James Gleick (1988). Chaos: Making a New Science. London: Heinemann.

5 IBM Corporation (2010). Capitalising on complexity: Insights from the Global Chief Executive Officer Study. Somers, NY: IBM Global Business Services.

6 Donald A. Schön (1983). The reflective practitioner (p.15-16). New York: Basic Books.

7 Lesley Kuhn (2012). Epistemological reflections on the complexity sciences and how they may inform coaching psychology. International Coaching Psychology Review, vol 7(1), p114-118.

8 Peter Hawkins (2013). Foreword In Liz Hall (2013) Mindful Coaching: How mindfulness can transform coaching practice. London Kogan Page.

9 Ilya Prigogine, Isabelle Stengers and Alvin Toffler (1984). Order out of Chaos. London: Flamingo.

10 Lesley Kuhn (2012). Epistemological reflections on the complexity sciences and how they may inform coaching psychology. International Coaching Psychology Review, vol 7(1), p114-118.

Chapter 20: Change

1 Pink Floyd, Gilmour, Mason, Waters, Wright (1976). Time, Dark Side of the Moon.

2 The free online Dictionary (2012) http://www.thefreedictionary.com/change.

3 Albert Einstein (1879–1955) was a German-born theoretical physicist, often regarded as the father of modern physics, and the most influential physicist of the 20th century.

4 Kirsty L. Spalding, Ratan D. Bhardwaj, Bruce A. Buchholz, Henrik Druid, Jonas Frisén (2005). Retrospective Birth Dating of Cells in Humans. Cell. Vol 122(1) p.133-143.

5 Julie Allen and Alison Whybrow (2007). Gestalt Coaching. In Stephen Palmer and Alison Whybrow (Eds.)Handbook in Coaching Psychology: a guide for practitioners. London:Routledge.

6 Heraclitus (540 BC–480 BC), from Diogenes Laertius, Lives of Eminent Philosophers.

7 The only reference to King Whitney Jr is this quote. If you do know him (if you are him), please do contact us – we would be delighted to reference him properly.

8 James S. Gordon, MD, is a Harvard-educated psychiatrist and a renowned expert in using mind-body medicine to heal depression, anxiety, and psychological trauma.

9 John P. Kotter (1996). Leading Change. Harvard Business Review Press; and John Kotter (2006). Our Iceberg is Melting. Macmillan Press: Oxford.

10 Rebecca Potts and Jeanenne LaMarsh (2004). Managing Change for success: effecting change for optimum growth and maximum efficiency. Duncan Baird Publishers: London.

11 Alison Whybrow and Victoria Henderson (2007). Concepts to support the integration and sustainability of coaching initiatives within organizations. In S.Palmer and A Whybrow (Eds). (2007). Handbook of Coaching Psychology: A Practitioners Guide.

12 Dean B. McFarlin and Paul D. Sweeney (1992). Distributive and procedural justice as predictors of satisfaction with personal and organisational outcomes. Academy of Management Journal, vol.35(3), p.626–637.

13 Elizabeth Kubler-Ross (1973). On Death and Dying. London: Routledge.

14 Carl Gustav Jung (1875 -1961), a Swiss Psychologist and Psychiatrist who founded analytic psychology. Encyclopaedia Britannica http://www.britannica.com/EBchecked/topic/308188/Carl-Jung (accessed 27th March 2013).

15 Leo Tolstoy (1828–1910), a Russian author, was the youngest of four boys. His first great novel was the epic War and Peace. His second best-known novel was Anna Karenina.

Chapter 21: Wisdom

1 Lao-tzu or Laozi was a philosopher of ancient China best known perhaps as the author of the Tao Tiching which has led him to be traditionally considered as the founder of philosophical Taoism http://en.wikipedia.org/wiki/Laozi (accessed 15th May 2013).

2 Lao-Tzu in Wikipedia. https://en.wikipedia.org/wiki/Laozi. (accessed 31st July 2013).

3 Definition of wisdom (1933). Oxford Dictionary.

4 Simon Baddeley and Kim James (1987). Owl, Fox, Donkey, Sheep: Political skills for managers. Management Education and Development, vol.18, p. 3-19.

5 Ursula Staudinger (2008). A Psychology of Wisdom: History and recent developments. Research in Human Development, vol.5(2), p.107-208.

6 Hirotaka Takeuchi and Ikujiro Nonaka (2011). The Wise Leader. Harvard Business Review.

7 Joseph Campbell (1988) The Hero with a Thousand Faces. Paladin: London.

8 Douglas J. Soccio (2009) Archetypes of Wisdom: Introduction to Philosophy. Wadsworth: CA.

9 Robert J. Sternberg (1990). Wisdom: Its nature, origin and development. New York: Cambridge University Press.

10 Ursula Staudinger (2008). A Psychology of Wisdom: History and recent developments. Research in Human Development, vol.5(2), p.107-208.

11 Robert J. Sternberg (1998). A balance theory of wisdom. Review of General Psychology, vol.2 p.347-365.

12 Margaret Heffernan (2011). Wilful Blindness: Why we ignore the obvious at our peril. London: Simon & Schuster.

13 Confucius (551–479 BC) was a Chinese teacher, editor, politician, and philosopher of the Spring and Autumn Period of Chinese history. The philosophy of Confucius emphasized personal and governmental morality, correctness of social relationships, justice and sincerity.

14 Albert Einstein (1879–1955) was a German-born theoretical physicist, often regarded as the father of modern physics, and the most influential physicist of the 20th century.

15 Translated by Lakota Sioux Chief Yellow Lark (1887) Published in Native American Prayers – by the Episcopal Church. http://www.sapphyr.net/natam/quotesnativeamerican.htm (accessed 13th November 2012).

16 Black Elk (1863-1950) Oglala Sioux and Spiritual Leader.

17 Bronwyn Fryer interviews Cisco CEO John Chambers on Team work and Collaboration. HBR Blog Network. October 24 2008. http://blogs.hbr.org/hbr/hbreditors/2008/10/cisco_ceo_john_chambers_on_tea.html (accessed 15th May 2013).

18 Sir Isaac Newton (1676) quoted in a letter to Robert Hooke. Original wording: If I have seen further it is by standing on ye sholders of giants http://www.phrases.org.uk/meanings/268025.html (accessed 4th February 2013).

19 Roger Lehman is Affiliate Professor of Entrepreneurship and Family Enterprise at INSEAD.

20 Prasad Kaipa, Senior Research Fellow and Executive Director Emeritus at The Center for Leadership, Innovation and Change, Indian School of Business in Hyderabad. Quote in The Wise Leader, By Alvin Lee, Web Editor | 8th November 2012 http://knowledge.insead.edu/leadership-management/the-wise-leader-2320.

21 Ursula Staudinger (2008). A Psychology of Wisdom: History and recent developments. Research in Human Development, vol.5(2), p.107-208.

22 How to be wise. Edited by Sarah Eliza and 30 others. http://www.wikihow.com/Be-Wise. (accessed 31st July 2013).

23 Prasad Kaipa, Senior Research Fellow and Executive Director Emeritus at The Center for Leadership, Innovation and Change, Indian School of Business in Hyderabad. Quote in The Wise Leader, By Alvin Lee, Web Editor | 8th November 2012 http://knowledge.insead.edu/leadership-management/the-wise-leader-2320.

24 Hirotaka Takeuchi and Ikujiro Nonaka (2011). The Wise Leader. Harvard Business Review.

25 Shunryu Suzuki (1904-1971) was a soto Zen monk and teacher who helped popularize Zen Buddhism in the United States and is renowned for founding the first Buddhist monastery outside Asia. His teachings are captured in: Zen mind, Beginner’s Mind: Informal Talks on Zen Meditation and Practice. Shambhala Publications (2011).

26 Mary Jaksch, author, Zen Master and Psychotherapist and contributor to http://www.wikihow.com/Be-Wise. (accessed 31st July 2013).

27 Socrates (c. 469 BC – 399 BC) was a classical Greek Athenian philosopher, credited as one of the founders of Western philosophy.

Chapter 22: Neuroscience

1 Santiago Ramón y Cajal (May 1852–October 1934) was a Spanish pathologist, histologist and neuroscientist. His pioneering work exploring the microscopic structure of the brain led many to consider him the father of modern neuroscience.

2 Stephanie Pappas (2013). Obama Announces Huge Brain-Mapping Project. LiveScience. http://www.livescience.com/28354-obama-announces-brainmapping-project.html (accessed 15th May 2013).

3 David Rock and Linda J Page (2009). Coaching with the Brain in mind: Foundations for practice. London: John Wiley & Sons.

4 Susan Greenfield (2009). ID: The quest for meaning in the 21st Century. London: Hodder and Stoughton.

5 Kevin L. Spalding, Ratan D. Bhardwaj, Bruce Buchholz, Henrik Druid and Jonas Frisen (2005). Retrospective Birth Dating of Cells in Humans. Cell, vol. 122, p.133–143.

6 Definition and description of Neuroplasticity taken from: http://www.medterms.com/script/main/art.asp?articlekey=40362 (accessed 11th March 2013).

7 Dr. Elkhonon Goldberg, neuropsychologist, clinical professor of neurology at New York University School of Medicine, and disciple of the great neuropsychologist Alexander Luria.

8 David Rock and Linda J Page (2009). Coaching with the Brain in Mind. London: Wiley.

9 Leslie Brothers (2002). Mistaken Identity: The Mind-Brain Problem reconsidered New York: SUNY Press.

10 Susan Greenfield (2009). ID: The quest for meaning in the 21st Century. London: Hodder and Stoughton.

11 Dr Geoff Bird (2013). Neuroscience and Leadership: The self and others. Presentation at Friends Meeting House, Euston Road London. 26th April 2013.

12 Dr Geoff Bird (2013). Neuroscience and Leadership: The self and others. Presentation at Friends Meeting House, Euston Road London. 26th April 2013.

13 Dr Srikumar Rao, speaker, author and former business school professor; talks to Google: http://www.youtube.com/watch?v=u20vVbhpM50 (accessed 8th March 2013).

14 Donald Hebb (1904–1985). A Canadian psychologist influential in neuropsychology where he sought to understand the function of neurons contributed to psychological processes such as learning. http://en.wikipedia.org/wiki/Donald_O._Hebb (accessed 11th March 2013).

15 David Rock and Linda J Page (2009). Coaching with the Brain in mind: Foundations for practice. London: John Wiley & Sons.

16 Dr Geoff Bird (2013). Neuroscience and Leadership: The self and others. Presentation at Friends Meeting House, Euston Road London. 26th April 2013.

17 Jeffrey M. Schwartz and Sharon Begley (2002). The mind and the brain: Neuroplasticity and the power of mental force. New York: Regan Books, Harper Collins.

18 Scott Marcaccio, formally a health and fitness advisor, writing on http://scottmarcaccio.com/how-to-change-a-habit-using-neuroscience/ (this link is no longer available).

19 Katherine Woollett and Eleanor Maguire (2012). Exploring anterograde associative memory in London taxi drivers. Neuroreport, vol.23(15), p.885–888.

20 Albert Bandura (1977). Social Learning Theory. New York: General Learning Press.

21 Giacomo Rizzolatti and Luciano Fadiga (2005). The mirror-neuron system and action recognition. In Hans-Joachim Freund, Marc Jeannerod and Mark Hallett (Eds.) Higher-order Motor Disorders: From neuroanatomy and neurobiology to clinical neurobiology. New York: Oxford University Press.

22 Dr Geoff Bird (2013). Neuroscience and Leadership: The self and others. Presentation at Friends Meeting House, Euston Road, London. 26th April 2013.

23 Greg J. Stephens, Lauren J. Silbert and Uri Hasson (2010). Speaker-listener neural coupling underlies successful communication. PNAS, 27th July. http://psych. princeton.edu/psychology/research/hasson/publications.php (accessed 23rd January 2013).

24 Alvaro Pascual-Leone (1996). Reorganization of cortical motor outputs in the acquisition of new motor skills. In Jun Kimura and Hiroshi Shibasaki (Eds.) Recent Advances in Clinical Neurophysiology, p. 304–308. Amsterdam: Elsevier Sci.

25 Susan Greenfield (2009). ID: The quest for meaning in the 21st Century. London: Hodder and Stoughton.

26 Henry Ford (1863–1947) was an American industrialist, founder of the Ford Motor Company and sponsor of the assembly line technique of mass production. His cars revolutionized transportation.

27 Daniel J. Simons and Christopher Chabris (1999). Gorillas in our midst: sustained inattentional blindness for dynamic events. Perception, vol.28, p.1059-1074.

28 Heleen A. Slagter, Richard J. Davidson and Antoine Lutz (2011). Mental Training as a tool in the Neuroscientific study of Brain and Cognitive Plasticity. Frontiers in Human Neuroscience, vol. 5, p. 1-12.

29 David Rock and Daniel Siegel (2011). Healthy mind platter, for optimal brain matter. http://drdansiegel.com/resources/healthy_mind_platter/ (accessed 13th March 2013).

Chapter 23 Choice

1 Joanne K. Rowling (1998). Harry Potter and the Chamber of Secrets. London: Bloomsbury. Albus Dumbledore speaking to Harry Potter about destiny and choice.

2 Viktor E. Frankl (1945/2004). Man’s Search for Meaning. London: Random House.

3 Tali Sharot (2011). The Optimism Bias: A Tour of the Irrationally Positive Brain. New York: Random House.

4 Ruth Bell, Annie Britton, Eric Brunner, Tarani Chandola, Jane Ferrie, Miriam Harris, Jenny Head, Michael Marmot, Gill Mein and Mai Stafford (2004). Work, Stress and Health: The Whitehall II Study. London: CCS U / Cabinet Office.

5 Jean-Paul Sartre (1905–1980), was a French existential philosopher, playwright, novelist, screenwriter, political activist, biographer and literary critic. He was awarded the Nobel Prize for literature in 1964. “Jean-Paul Sartre – Biography”. Nobelprize.org. 15th May 2013 http://www.nobelprize.org/nobel_prizes/literature/laureates/1964/sartre-bio.html (accessed 31st July 2013).

6 Heejung S. Kim, Heejung and David Sherman (2007). Express Yourself: Culture and the Effect of Self-Expression on choice. Journal of Personality and Social Psychology, vol.92(1), p.1-11.

7 James Kouzes and Barry Posner (2012). The Leadership Challenge: How To Make Extraordinary Things Happen In Organizations. John Wiley & Sons.

8 Patrick Ness (2010). Monsters of Men: Chaos Walking. Walker Books: London.

9 James Kouzes and Barry Posner (2012). The Leadership Challenge: How To Make Extraordinary Things Happen In Organizations. John Wiley & Sons.

10 James Kouzes and Barry Posner (2012). The Leadership Challenge: How To Make Extraordinary Things Happen In Organizations. John Wiley & Sons.

11 Susanne E. Weinstein, Karen S. Quigley and J Toby Mordkoff (2002). Influence of control and physical effort on cardiovascular reactivity to a video game task. Psychophysiology Vol 39(5) pp 591-598.

12 James Kouzes and Barry Posner (2012). The Leadership Challenge: How To Make Extraordinary Things Happen In Organizations. John Wiley & Sons.

13 Brodi Ashton is an author of young adult novels. The quote comes from: http://www.goodreads.com/author/quotes/4384465.Brodi_Ashton (accessed 15th May 2013).

14 Derik Mocke: Employee Empowerment. http://www.sustainable-employee-motivation.com/employeeempowerment.html (accessed 1st April 2013).

Chapter 24: Leadership

1 Colin Powell, born in 1937, is an American statesman and retired as a four-star General in the US Army.

2 Peter Hawkins (2011). Leadership Team Coaching: Developing collective transformational leadership. London: Kogan Page.

3 Richard Bolden (2008). Distributed Leadership. In A Maturano & J. Gosling (eds.). Leadership: The Key Concepts. London: Routledge. pp. 42-45.

4 John Quincy Adams (1767–1848). 6th President of the United States. Quote shared by Art Jonak@ArtJonak.

5 Warren Bennis (1925), a professor at the University of California, he is an influential authority on leadership, and has been consulted by at least four American presidents, among others.

6 Warren Bennis (2010). Still Surprised: A memoir of a life in leadership. Jossey-Bass.

7 Tim Hindle (2012). Guide to Management Ideas and Gurus. The Economist.

8 John C Maxwell (2007). Talent is never enough: Discover the choices that will take you beyond your talent. Workbook. Tennessee: Thomas Nelson.

9 William Tate (2012). Managing Leadership from a systemic perspective. London Metropolitan University:

10 Peter Hawkins (2011) Leadership Team Coaching: Developing collective transformational leadership. Kogan Page, p.17.

11 John Baldoni (2011). Leading with Purpose gets the best results. CBS news http://www.cbsnews.com/8301-505125_162-57329556/leading-withpurpose-gets-the-best-results/ (accessed 30th January 2012).

12 Ram Charan, Stephen Drotter & James Noel (2001). The Leadership Pipeline: How to build the leadership powered company. San Francisco: Jossey-Bass.

13 Robert Warwick & Douglas Board (2012). The social development of leadership and knowledge: re-thinking research and practice. Centre for Progressive Leadership white paper.

14 Damian Hughes (2009). Liquid Leadership: Inspirational lessons from the world’s great leaders. Chicester: Capstone Publishing.

15 Anita Roddick (1942–2007) was a British businesswoman, human rights campaigner and environmental activist. This quote is from: http://thinkexist.com/quotation/if-you-think-you-re-too-small-to-have-animpact/532763.html (accessed 15th May 2013).

16 Sydney Pollack, (1934–2008), an American director, producer and actor. Perhaps best known for Tootsie and Three days of the Condor.

17 Michael Jordan (born 1963) is an American former professional basketball player and active entrepreneur.

18 Brene Brown (2010). The power of vulnerability. TED talk available on: http://www.ted.com/talks/brene_brown_on_vulnerability.html (accessed 1st February 2013).

19 Brene Brown is an inspirational speaker and writer. She has written three books. The latest is 2012: Daring Greatly: How the courage to be vulnerable transforms the way we live, love, parent and lead. New York: Penguin books.

20 Margaret Heffernan (2011). Wilful Blindness: Why we ignore the obvious at our peril. London: Simon & Schuster.

21 Margaret Heffernan (2011). Wilful Blindness: Why we ignore the obvious at our peril. London: Simon & Schuster.

22 Tony Hsieh (2010). Delivering Happiness: A path to Profits, Passion and Purpose. Mundelein Illinois: Roundtable Companies.

23 Pat Lencioni (2002). Make Your Values Mean Something. Harvard Business Review.

Chapter 25: Site

1 Oliver Wendell Holmes, Jr. (8th March 1841 – 6th March 1935) was an American jurist who served as an Associate Justice of the Supreme Court of the United States from 1902 to 1932.

2 Victor Marie Hugo (26th February 1802 – 22nd May 1885) was a French poet, novelist, and dramatist of the Romantic movement.

Chapter 26: National

1 George Smith Patton, Jr. (11th November 1885 – 21th December 1945) was a general in the United States Army best known for his command of the Seventh United States Army, and later the Third United States Army, in the European Theatre of World War II.

Chapter 27: Global

1 Stephen Richards Covey (24th October 1932 – 16th July 2012) was an American educator, author, businessman, and keynote speaker. His most popular book was The Seven Habits of Highly Effective People.

Chapter 28: Case study

1 Hilary Hinton “Zig” Ziglar (6th November 1926 – 28th November 2012) was an American author, salesman, and motivational speaker.

Chapter 29: my31Practices

1 Mohandas Karamchand Gandhi 2nd October 1869 – 30th January 1948), commonly known as Mahatma Gandhi, was the preeminent leader of Indian nationalism in British-ruled India. Employing non-violent civil disobedience, Gandhi led India to independence and inspired movements for non-violence, civil rights and freedom across the world.

2 Anton Pavlovich Chekhov (29th January 1860 – 15th July 1904) was a Russian physician, dramatist and author who is considered to be among the greatest writers of short stories in history.

3 Carl Rogers (1967–2004). On becoming a person: A therapist’s view of psychotherapy. London: Constable & Robinson.

4 Johann Wolfgang von Goethe (1749–1832), a German writer, artist and politician. A literary celebrity, he was one of the key figures of German literature.

5 Tony Robbins (2006). Why we do what we do. TED talks. http://www.ted.com/talks/tony_robbins_asks_why_we_do_what_we_do.html. (accessed 31st July 2013).

6 H. Jackson Brown, Jr. is an American author best known for his inspirational book, Life’s Little Instruction Book, which was a New York Times bestseller (1991–1994).

7 Laura Whitworth, Henry Kimsey-House, Karen Kimsey-House and Phil Sandahl (2007). Co-Active Coaching: new skills for coaching people toward success in work and life. Davis Black: London

8 Fernando Flores (born 1943), a Chilean engineer, entrepreneur and politician. Finance Minister alongside President Salvador Allende, he was imprisoned after the military coup of Augusto Pinochet in 1973, and forced into exile in 1976. http://en.wikipedia.org/wiki/Fernando_Flores. This quote comes from: http://www.brainyquote.com/quotes/authors/f/fernando_flores.html (accessed 15th May 2013).

Chapter 30: Summary

1 Heraclitus of Ephesus (c. 535–c. 475 BCE) was a pre-Socratic Greek philosopher.

2 In fact, the original version is a calypso song written by jazz musicians Melvin “Sy” Oliver and James “Trummy” Young. It was first recorded in 1939 by Jimmie Lunceford, Harry James, and Ella Fitzgerald.

Chapter 31: Photography

1 Henri Cartier-Bresson (22nd August 1908 – 3rd August 2004) was a French photographer considered to be the father of modern photojournalism.