To Warren Bennis, mentor, friend, and inspiration, who taught me that when you “deeply listen” and get where people are really coming from, and then care about them when you’re there, they’re more likely to let you take them where you want them to go.

In Memory

“If you listen for hurt, fear, and pain or for people’s hopes and dreams, it is nearly always there. And when the other person feels you listening and FEELING them, they will let down their guard and open their minds and hearts to you.”

—Edwin Shneidman, pioneer in the field of suicide prevention, founder of the Los Angeles Suicide Prevention Center, and cherished mentor

And to my readers, that I may pass on this important lesson to you.