We can become so busy managing that we forget to lead.

Sometimes the sheer load of work pins us down and we find ourselves living from moment to moment, just dealing with the crises. But leaders must habitually ‘get on the balcony’ and watch the activity from there. From here you can spot small brushfires and act; you can see how things are going on a broad scale and appreciate the efforts of your team. Effective delegation, strong and clear personal boundaries, and an unwavering commitment to personal reflection are key tools.