Index

2UE 65

3AW 65, 67

3RRR 65, 67

AAP 65

ABC 65

accountability 136

Adélie penguins 143, 263, 270

— behaviour of, 116, 123

AFL 237

alcohol

— culture and 120, 121

— incidents relating to 168–169, 179

ambiguity

— comfort with 224, 264

— dealing with 51, 102, 146–150, 152

— different reactions to 100

Antarctica

— humidity in 95

— studying climate from 75–76

— temperatures in 180–181

— traditions in 88, 208, 220–221, 224

attacks see also conflict

— dealing with personal 35–36

Aurora Australis 112, 116, 182, 185, 263, 264 see also icebreaker ships

Australian Antarctic Division (AAD) 41–42, 73–74

— culture of 79–81

authenticity 37, 47–53, 57

Balranald Primary School 250

Basalt Plains district 26

Beaver Lake 195

Bedford, Kathy 65

behaviour, unacceptable 146–149, 168–169

Big Eye 219

boat training 105–106

boot camp 47–59

boredom management 208

boundaries 159, 160, 161

Bull, Ted 66

cabin fever 219, 246

career paths, changing 17

Carlton, Mike 65

CASA C-212 Aviocars 164–165, 172

Casey Station 257

celebrations 207–209, 217, 239, 278

change

— culture 71, 82, 83, 93

— managing 32, 93, 126

change agents 32

Channel Nine 65

Cheatley, Brett 36, 40, 68

Chinese Antarctic team 133–134, 135, 196–197

Civil Aviation Safety Authority (CASA) 173

Cobden Times 65, 67

command and control leadership 88, 99, 167

communication 31, 85–86, 93

— difficult conversation checklist 283–285

— importance of in a crisis 175–176

— no triangles and 283

complaints, dealing with 160

conflict 51–52, 53, 92, 234, 253–255

see also attacks, personal attacks

— avoiding through direct communication 281–285

— benefits of 241

— causes of 230–231, 234, 241

— checklist for difficult conversations 283–285

— consequences of avoiding 227

— dealing with interpersonal 243–244

— managing in the team 228–230

consistency in leadership 277

courage 69

crisis

— dealing with a 171–177, 255–256

— importance of transparency in 175–176

cultural misunderstanding 196

culture change 71, 82, 83, 93

— alcohol and 120, 121

culture, broken 79–81

Danby, Emma 41

data, importance of 22–23, 34, 53, 144

Davis Station 124, 133, 221

Deakin University 8

decision-making style, importance of flexibility in 238, 240

decisions, making unpopular 33–36

Deep Lake 142

delegating 127 see also line management

difficult personalities 99–100, 184

difficult situations

— checklist for difficult conversations 283–285

— communicating bad news 62

— dealing with 35–36, 51–52

— personality clashes 92, 99, 184

— unacceptable behaviour 146–149, 168–169

direct reports, explaining decisions to 32–33

disagreement, dealing with 32–33, 92

disgruntled employees 34–35

distance, maintaining as a leader 78, 89, 270

— effects of 102

dressing appropriately 62

Dumont D'Urville 191

email 31, 119

emergency, dealing with 171–177, 255–256

emotion, using in leadership 169, 170, 277

emotional effects of Antarctica 210, 216, 243, 261, 264 see also Big Eye, cabin fever

empathy in leadership 277–278

emperor penguins 116, 194, 211

fatigue management 142

favouritism 28, 132

— perceived 201–202

feedback

— dealing with negative 246–247

— seeking 247

feedback, giving unsolicited 51–52

firefighting 41, 43, 96–98

Frankston TAFE 13

Geelong Cats 253, 261

gender card, playing the 49, 57

gender discrimination, experiences of 15–16, 49, 57

gender diversity 26, 49

goals, importance of 256

Gold Coast FM 215

Good Morning Australia 65

Goodman, John 14, 68

Grampians 21

handover 269

Hansen, Tony 272

helicopters

— Mil-8 187

— Squirrel 163

Herald Sun 66

Hitchener, Peter 65

holidays, importance of 211

honesty 45–46

icebreaker ships 113–114

influence, how to exercise 23

innovation, encouraging 136

integrity 55–56, 89

interview process for Antarctica 40, 41–42, 47–59

Jells Park 12

journaling

— benefits of 247, 259

— importance of 60–61, 273

leadership skills, key

— dealing with dissent 32–33

— exercising influence 23

— feedback 51–52

— giving people an ‘out’ 6

— inspiring and motivating people 275–279

— listening 55

— matching people to tasks 239

leading vs. managing 87, 127

line management 87, 88

— benefits of 144

maintaining distance as a leader 78, 89, 270

— effects of 102

management mistakes 16, 136, 238

— reflecting on 276

managing performance 278–279

managing workload through transparency 130

matching people to tasks 239, 240

McMurdo Station 133

media, dealing with 65–67, 69

Melbourne Business School 251

Mentoring, learning through 14

Midnight Oil 7

Midwinter Festival 220–221, 223

midwinter swim 208, 224–225

Mil-8 helicopters 187

Minnesota Multiphasic Personality Inventory 45

misinformation 175

— example of 119–120

morale 176, 239, 276

motivated, keeping staff 189, 217

see also three-quarter time

motivations 276

— identifying people's 100, 103, 200

Muir, Bridgette 69

Mulligan, Richard 64

Myers-Briggs personality types 101

nepotism 28, 132

no triangles 92, 93, 144, 243–244, 247

— building teamwork with 281–285

objections, dealing with 32–33, 92

opportunities. taking advantage of 46, 70

Parks Victoria 13, 26

Patterson, Diana 64

penguins 262, 263

— behaviour of 116, 123, 194–195, 211

performance reviews 138, 246

perseverance 9

personal attacks, dealing with 35–36, 52–53 see also conflict

personality clashes 92–93, 99

plane crash 171–175, 277

politics, office 90, 91–93

pornography in the workplace 146–149

pressure, working under 100

quid pro quo leadership, problems with 131–132

Radio 3CR 65

Randstad World of Work Report 2011/12 275, 276, 278, 279

recognition 239–240, 265, 276

recruiting for values 42

resilience 28, 36

resistance, experiencing 90, 91–92

resource allocation 129–130, 136

respect, 145 see also no triangles

— conflict and 229–230, 231–232

— consequences of lack of 146

— developing 82, 200

— testing for 55–56

rewards 240

romantic relationships in Antarctica 154–155

Russian Antarctic team 167, 183, 186, 187

Scott Base 257

scrutiny

— in crisis 175–176

— leading under 201–206, 247

seal pups 263

self-awareness, need for in leadership 170, 259, 276

Squirrel helicopters 163

Stone, Mark 25–26, 27–28, 60, 250

stress, working under 100, 158–159

Strong, Tracey 69

suicide 271

Tasfire 97

tasks, matching people to 239, 240

teamwork, building 243, 247, 281–285

The Age 66, 67

three-quarter time 252–253, 257, 261

transparency

— importance of in crisis 175–176

— managing workload through 130

Trioli, Virginia 67

University of Melbourne 8

us and them culture 79–81

values 55, 82

— recruiting for 42, 55–56, 62

vision, importance of in leadership 36, 276

Volkering, Annie 40, 68

Vostok Station 95

vulnerability, dealing with 53

Warrnambool 8–9, 34–35

Warrnambool Standard 65

weaknesses, dealing with 53

Weddell seal pups 263

West Coast district 27

whole person

— knowing in the workplace 198–200

— taking care of 225

work/life balance 60

Zhongshan Station 133

— leader of 167

— visit from team 135