References and further reading

Agor, W. H. (1986). The logic of intuition: how top executives make important decisions. Organizational Dynamics, 14 (3), 5–29.

Ahmed, P. K. (2001). Competing in the Knowledge Economy. Integrated Management Proceedings of the 6th Conference on ISO 900 and TQM, Scotland, April 2001, pp. 337–343.

Ansoff, H. I. (1988). The New Corporate Strategy. Wiley.

Argyris, C. and Schon, D. A. (1978). Organizational Learning. Addison-Wesley.

Argyris, C. (1992). On Organizational Learning. Blackwell.

Barker, M. and Neailey, K. (1999). From individual learning to project team learning and innovation: a structured approach. Journal of Workplace Learning, 11 (2), 60–67.

Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17 (1), 99–120.

Bell, D. (1973). The Coming of Post – Industrial Society. Harper and Row.

Bettis, R. A. and Prahalad, C. K. (1995). The dominant logic: retrospective and extension. Strategic Management Journal, 16, 5–14.

Bohm, D. (1980). Wholeness and the Implicate Order. Ark Paperbacks.

Bontis, N., Dragonetti, N. C., Jacobsen, K. and Roos, G. (1999). The knowledge management toolbox: a review of the tools available to measure and manage intangible resources. European Management Journal, 17 (4), 391–402.

Buckler, B. (1996). A learning process model to achieve continuous improvement and innovation, the learning organisation. 3 (3), 31–39.

Burns, T. and Stalker, G. M. (1961). The Management of Innovation. Tavistock.

Castells, M. (1996). The Rise of the Network Society. Blackwell.

Churchman, C. W. (1971). The Design of Inquiring Systems: Basic Concepts of Systems and Organization. Basic Books.

Cohen, D. (1998). Toward a knowledge context: report on the First Annual University of California Berkeley Forum on ‘Knowledge and the firm’. California Management Review, Spring, pp. 4–6.

Collins, J. C. and Porras, J. I. (1991). Organizational vision and visionary organizations. California Management Review, 34 (1), 30–52.

Collins, J. C. and Porras, J. I. (1994). Built to Last: Successful Habits of Visionary Companies. Harper Business.

Collis, D. (1996), Organizational capability as a source of profit. In Organizational Learning and Competitive Advantage (B. Moingeon and A. Edmondson, eds), pp. 139-164, Sage.

Cross, R. and Baird, L. (2000). Technology is not enough: improving performance by building organizational memory. Sloan Management Review, 41 (3), Spring, 69–78.

Davenport, T. H. and Klahr, P. (1998). Managing customer support knowledge. California Management Review, 40 (3), 195–208.

Davenport, T. H., Jarvenpaa, S. L. and Beers, M. C. (1996). Improving knowledge work processes. Sloan Management Review, 37 (4), 53–65.

Davenport, T. K. and Prusak, L. (1998 ). Working Knowledge: How Organisations Manage What They Know. Harvard Business School Press.

Day, J. and Wendler, B. (1998). The power of knowledge. McKinsey Quarterly, 3, 22–28.

Deming, W.E. (1986). Out of the Crisis. MIT Press.

Denison, D. R. and Mishra, A. K. (1995). Toward a theory of organizational culture and effectiveness. Organization Science, 6 (2), 204–223.

Deshpande, R., Farley, J. U. and Webster, F. E. (1993). Corporate culture, customer orientation and innovativeness in Japanese firms: a quadrad analysis. Journal of Marketing, 57, 23–27.

Dewey, J. (1933). How We Think. D. C. Heath & Co.

Drucker, P. F. (1989). The New Realities. Harper and Row.

Drucker, P. F. (1993). Post-Capitalist Society. Butterworth-Heinemann.

Drucker, P. F. (1995). The Post-Capitalist Executive, in Managing in a Time of Great Change. Penguin.

Earl, J. M. and Scott, I. (1999). Opinion: what is a chief knowledge office. Sloan Management Review, Winter, 29–38.

Eckhouse, J. (1999). Sharing knowledge isn't easy yet. Informationweek, (748), August, 99.

Edvinsson, L. and Malone, M. (1997). Intellectual Capital. Piatkus.

Ernst & Young Centre for Business Innovation and Business Intelligence (1997), Executive Perspectives on Knowledge in the Organisation. Ernst & Young.

Fahey, L. and Prusak, L. (1998). the eleven deadliest sins of knowledge management. California Management Review, 40 (3), 265–275.

Fayol, H. (1919). General and Industrial Management. Tran. C. Storrs. Pitman.

Fuchs, P. H., Mifflin, K. E., Miller, D. and Whitney, J. O. (2000). Strategic integration: competing on capabilities. California Management, Review, 42 (3), 118–147.

Galbraith, J. R. (1982). Designing the knowledge organization. Organizational Dynamics, 10 (3), 5–25.

Garvin, D. A. (1993). Building a learning organization. Harvard Business Review, 71 (4), 78–91.

Golembiewski, R. T. and McConkie, M. (1975). The Centrality of Interpersonal Trust in Group Processes. Wiley.

Grant, R. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17, Winter special issue, 109–22.

Grant, R. M. (1991). The resource-based theory of competitive advantage: implications for strategy formulation. California Management Review, 3, 114–135.

Hall, R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic Management Journal, 14 (8), 607–18.

Harung, H. S., Heaton, D. P. and Alexander, C. N. (1999). Evolution of organisations in the new millennium. Leadership and Organisation Development Journal, 20 (4), 198–206.

Hedberg, B. Nystrom, P. C. and Starbuck, W. H. (1976). Camping on seesaws: prescriptions for a self-designing organisation. Administrative Science Quarterly, 21, 41–65.

Herzberg, F. (1987). One more time – how do you motivate employees? Harvard Business Review, 65 (5), 109–120.

Hsieh, T. (1990). Leadership actions. McKinsey Quarterly, 4, 432–458. Husserl, E. (1968). The Ideas of Phenomenology. Nijhoff.

Itami, H. (1987). Mobilizing Invisible Assets. Harvard University Press.

Jassawalla, A. R. and Sashittal, H. A. (2000). Strategies of effective new product team leaders. California Management Review, 42 (2), 34–51.

Judge, W. Q., Fryxell, G. E. and Dooley, R. S. (1997). The new task of R&D management: creating goal directed communities for innovation, California Management Review, 39 (3), Spring, 72–84.

Kanter, R. E., Stein, B. and Todd, D. J. (1992). The Challenge of Organizational Change. Free Press.

Kaplan, R. S. and Norton, D. P. (1992). The balanced scorecard – measures that drive performance. Harvard Business Review, January–February, 71–79.

Kaye, B. and Hogan, J. (1999), Improve teamwork. Executive Excellence, 16 (6), 17–19.

Kotter, J. P. and Heskett, J. L. (1992). Corporate Culture and Performance. Free Press.

KPMG Management Consulting (1998). Knowledge Management: Research Report. KPMG web site.

Lawrence, P. R. and Lorsch, J. (1967). Organization and Environment: Managing Differentiation and Integration. Harvard University Press.

Ledford, G. E., Wendelhof, J. R. and Strahley, J. T. (1994). Realizing a corporate philosophy. Organizational Dynamics, Fall, 5–19.

Leonard-Barton, D. (1992). The factory as a learning laboratory. Sloan Management Review, 34, Fall, 23–42.

Leonard-Barton, D. and Sensiper, S. (1998). The role of tacit knowledge in group innovation. California Management Review, 40 (3), 112–132.

Likert, R. (1961). The Human Organisation. Tavistock Press.

MacLeod, M. (1999). The knowledge chain. Supply Management, 4 (3), February, 38–39.

McDermott, R. (1999). Why information technology inspired but cannot deliver knowledge management. California Management Review, 41 (4), 103, 117.

Melone, N. P. (1994). Reasoning in the executive suite: the influence of role experience-based expertise on decision processes of corporate executives. Organization Science, 5, 438–455.

Michele, S. (1996). The knowledge organisation: a journey worth taking. Vital Speeches of the Day, 62 (22), September, 693–703.

Nelson, R. and Winter, S. G. (1982). An Evolutionary Theory of Economic Change. Belnap.

Nevis, E. C., Dibella, A. J. and Gould, J. M. (1995). Understanding organizations as learning systems. Sloan Management Review, 36 (2), 73–85.

Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14–37.

Nonaka, I. and Takeuchi, H. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press.

O'Dell, C. and Grayson, C.J. (1998). If only we knew what we know: identification and transfer of internal best practices. California Management Review, 40 (3), 154–174.

O'Reilly, C. O. (1989). Corporations, culture and commitment: motivation and social control in large organizations. California Management Review, Summer, 9–25.

O'Reilly, C. O. and Chatman, J. (1986). Organisational commitment and psychological attachment: the effect of compliance, identification and internal-isation of prosocial behaviour. Journal of Applied Psychology, 71, 497–499.

Organization for Economic Co-operation and Development (OECD) (1996). The Knowledge-Based Economy. OECD.

Orr, K. (1996). Data Warehousing Technology. White Paper on web site http://www.Kenorrinst.Com/Dwpaper.Html

Ouchi, W. (1983). Theory Z: How American Business Can Meet the Japanese Challenge. Addison-Wesley.

Papanek, V. (1972). Design for the Real World. Thames and Hudson.

Penrose, E. (1959). Theory of the Firm. Anchor Press.

Peters, T. and Waterman, R. (1982). In Search of Excellence: Lessons from America's Best Run Companies. Warner Books.

Polanyi, M. (1966). The Tacit Dimension. Anchor Books.

Porter, M. E. (1985). Competitive Advantage, Free Press.

Prahalad, C. K. and Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68 (3), 79–91.

Puccinelli, B. (1998). Overcoming resistance to change. Inform, 12 (8), September, 40–42.

Revans, R. (1983). The A.B.C. of Action Learning. Chartwell-Bratt.

Romer, P. M. (1990). Human capital and growth: theory and evidence. Carnegie-Rochester Conference Series on Public Policy, 32, 251–286.

Roth, A. V., Kemp, A. S. and Alex, T. D. (1994). The knowledge factory for accelerated learning practices. Planning Review, May–June, 22–3.

Ruggles, R. (1997). Knowledge Tools. Butterworth-Heinemann.

Ruggles, R. (1998). The state of the notion: knowledge management in practice. California Management Review, 40 (3), 80–89.

Schein, E. H. (1985). Organizational Culture and Leadership. Jossey-Bass.

Schindler, P. L. and Thomas, C. C. (1993). The Structure of Interpersonal Trust in Group Processes. Wiley.

Schneider, B., Brief, A. P. and Guzzo, R. A. (1996). Creating a climate and culture for sustainable change. Organizational Dynamics, Spring, 7–19.

Seely-Brown, J. (1997). The human factor. Information Strategy, December 1996–January 1997.

Senge, P. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday Currency.

Simon, H. A. (1968). The future of information technology processing. Management Science, 14 (9), 619–624.

Skyrme, D. J. and Amidon, D. M. (1997). Creating the Knowledge-Based Business. Business Intelligence Ltd.

Skyrme, D. J. and Amidon, D. M. (1998). New measures of success. Journal of Business Strategy, January–February.

Slocum, J., McGill, M. and Lei, D. (1994). The new learning strategy: anytime, anything, anywhere. Organizational Dynamics, 23 (2), 33–47.

Sonnelwald, J. (1996). Boundary spanning roles in design activity. Journal of Design Management, 19 (4), 52–71.

Sonnenberg, F. K. (1994). Trust me … trust me not. Journal of Business Strategy, 15 (5), January–February, 14–17.

Spender, J. C. (1996). Making knowledge the basis of a dynamic theory of the firm. Strategic Management Journal, 17, Winter special issue, 45–62.

Strassmann, P. A. (1998). Taking a measure of knowledge assets. Computerworld, 32 (4), 74.

Sveiby, K. E. (1997). The New Organizational Wealth: Managing and Measuring Knowledge Bases Assets. Berrett Koehler.

Szulanski, G. (1996). Exploring internal stickiness: impediments to the transfer of best practice within the firm. Strategic Management Journal, 17 (4), 27–43.

Teece, D. J., Pisano, G. and Shuen, A. (1994). Firm capabilities, resources, and the concept of strategy. Consortium on Competitiveness and Co-operation Working Paper.

Uit Beijerse, R. P. (1999). Questions in knowledge management: defining and conceptualising a phenomenon. Journal of Knowledge Management, 3 (2).

Wagner, R. K. and Sternberg, R. J. (1987). Tacit knowledge in managerial success. Journal of Business and Psychology, 1 (4), 301–312.

Wah, L. (1999). Making knowledge stick. Management Review, May, 24–25.

Weber, M. (1924). The Theory of Social and Economic Organization. Oxford University Press.

Wells, H. G. (1940). The Brain: Organisation of the Modern World. Penguin.

Wiig, K. M. (1999). What future knowledge management users may expect. Journal of Knowledge Management, 3 (2), 155–165.

Winograd, T. and Flores, I. (1986). Understanding Computer and Cognition. Addison-Wesley.

Zack, M. H. (1999). Developing a knowledge strategy. California Management Review, 41 (3), 125–145.

Zuboff, S. (1988). In the Age of the Smart Machine. Harvard Business School Press.