Case study references

British Airways

British Airways Fact Book, 1996–2000.

British Airways, http://baintranet.uk.ba.com/

Steven, D. (1988). Strategy and Infrastructure. Knowledge Management White Paper, W0033 1, Version 1.0, December.

BP Amoco

Anon. (2000). Sharing knowledge at BP. The Antidote, http:/www.theantidote.co.uk

Collison, C. (1999). Connecting the new organisation, Knowledge Management Review, 7, March–April, 12–17.

Davis, B. (2000). The need to know. The Shield Magazine, 16–18.

Steven, E. (1977). Unleashing the power of learning: an interview with BP's John Browne. Harvard Business Review, September– October, 147–168.

Celemi

This case is a combination of an interview and an excerpt from Celemi's publicity materials.

Barchan, M. (1998). Beyond the balance sheet: measuring intangible assets. Chief Executive, November.

Buckowitz, W. R. and Williams, R. L. (1999). The Knowledge Management Fieldbook. Pearson Education.

Chevron

Anon. (1999). Once an obscure discipline, ‘knowledge management’ is now a business necessity says Chevron chairman, http://www.chevron.com/newsvs/pressrel/1999/

Callaham, D. W. (1999). International petrochemicals: five steps to a winning focus. Speech presentation to the Dewitt Petrochemical World Review Conference, Houston, Texas, 25 March, http://www.chevron.com/newsvs/speeches/1999/

Chevron now Online, January–Feb 2001, Feature 3, www.chevron.com/newsvs/chevronnow/2001/jan–feb/feature3/index.html

Derr, K. T. (1995). Managing knowledge in a decentralised learning environment: The Chevron Way. Speech presentation to the APQC Knowledge Imperative Symposium, Houston, Texas, 11 September, http://www.chevron.com/newsvs/speeches/1999/

Derr, K. T. (1999). Managing knowledge the Chevron way. Speech presentation to the Knowledge Management World Summit, San Francisco, California, 11 January, http://www.chevron.com/newsvs/speeches/1999/

EFQM (1997). Knowledge Management and the Learning Organisation, Best Practice Report. EFQM. The Chevron Way, http://www.chevron.com/about/overview/chevronway.htm

CMG Interview with Barbara Ward, CMG plc, Group Director, January 2000.

Sellens, C. and Wilson, O. L. F. (1998). Proceedings of the 2nd International Conference on Practical Aspects of Knowledge Management (PAKM98), Basel, Switzerland, 29–30 October. (U. Reimer, ed.)
http://sunsite.informatik.rwth-aachen.de/Publications/CEURWS/Vol-13/

Hewlett-Packard

Davenport, T. (2000). Hewlett Packard Promotes Knowledge Management Initiatives. http://webcom.com/quantera/HP.html

Davenport, T. (2000). Knowledge Management at Hewlett-Packard, Early 1996. http://www.bus.uteaxas.edu/kman/hpcase

Martiny, M. (1998). Knowledge management at HP Consulting. Organizational Dynamics, Autumn, 71–77.

IBM

Anon. (2000). IBM Case Study. http://www.kmworld.com/publication

Huang, K.-T. (1988). Capitalising on intellectual assets. IBM Systems Journal, 37(4), 570–583.

Samuel, H. (2000). Beyond Computing: Knowledge Management Can Turbocharge your Company. http://www2.software.ibm.com

ICL

Lank, E. (1988). Café society. People Management, 19 February, 40–43.

Lynskey, M. J. (1999). The transfer of resources and competencies for developing technological capabilities: the case for Fujitsu-ICL. Technology Analysis and Strategic Management, 11 March, 317–336.

Monsanto

[Anon.] (1995). A conversation with Bob Shapiro. Monsanto Magazine, (2).

Interview with Bipin Junnarkar, Monsanto, Knowledge Management Director, 10 April 1996. http://www.skyrme.com/updates/km97.htm#Monsanto

Web site at http:///www.bus.utexas.edu/kmrg/Team201/monsanto.html

Buckowitz, W. R. and Williams, R. L. (1999). The Knowledge Management Fieldbook. Pearson Education.

Davenport, T. (1996) Think Tank, 1 January, CIO.

Maglitta, J. (1996). Know How, Inc. Computerworld, 15 January 15.

The Post Office

The help of Patrick O'Connell is gratefully acknowledged.

Anon. (1999). After action reviews: why bother. In Touch, Spring 1, 6–7.

Anon. (1999). Collection time. People Management, 28 October, 68–71.

Baker, M. (1999). The role of the intranet in a knowledge programme. Post Office Consulting Journal, (1), Spring, 18–24.

Baker, M. (2000). The knowledge people. British Journal of Administrative Management, (19), March–April, 18–20.

Barker, M., O'Connell, P. and Schingen, M. (1999). Capturing tacit knowledge through entry–expert–exit interviews. Post Office Consulting Journal, (1), Spring, 13–18.

Marsh, J. (1998). Brains, trains and Internets: knowledge management in the Post office. RM Consulting, 1–2.

Schingen, M. (1999). Knowledge interviews for managing change. Post Office Consulting Journal, (2), 18–26

Quidnunc

The help of Tania Hodgkinson of Quidnunc Ltd, and Clare Taylor and Matt Selby of Marbles UK Ltd is gratefully acknowledged in this case study compilation.

Hodgkinson, T. (1999). Business Consultancy Magazine.

Web site at http://www.quidnunc.com

Singapore Airlines

Cunningham, B. J. and Gerrard, P. (2000). Characteristics of well-performing organisations in Singapore. Singapore Management Review, 22(1), 35–64.

Moline, J. (1999). The best hotels and airlines. Global Finance, 13(2), February, 52–54.

Singapore Airline to Invest SD$20 Million in PROS State-of-theart Technology. At http://www.prosRM.com 22 November 2000.

Swedish National Crime Intelligence

The help of Cindy Duffield and Alison Koster of The Genuine Article, and Sara McKinnon and Anneleen Dekker of Excalibur Technologies is gratefully acknowledged in this case study compilation.

Xerox

Hickins, M. (1999). Xerox shares its knowledge. Management Review, September, 40–45.

Holtshouse, D. (1999). Ten knowledge domains: a model of a knowledge driven company. Knowledge and Process Management, 6(1), 3–8.

MacLachlan, R. (1988). Regeneration X. People Management, 2 April, 34–39.

Powers, J. V. (1999). Xerox creates a knowledge-sharing culture through grassroots efforts. Knowledge Management in Practice, (8), 4th quarter, 1–4, APQC Publications.

Ruddy, T. (2000). Taking knowledge from heads and putting it into hands. Knowledge and Process Management, 7(1), 37–40.

Sherer, F. (1995). Winning the European Quality Award: a Xerox perspective. Managing Service Quality, 5(2), 28–32.