Contents

Foreword

Acknowledgments

Part 1: The Business Perspective

Chapter One: Plain Talk

The e-Learning Myth

Effective versus Boring—Pick a Circle

Where Does e-Learning Fit?

You Have Choices

How This Book Can Help

Get It Here

Knowing versus Succeeding

Summary

Chapter Two: Context—The Possibility of Success

Unrecognized Context Factors

Change Is Necessary

Prerequisites to Success

Why Do We Do Things That We Know Are Wrong?

How to Do the Right Thing

Design—the Means to Success

e-Learning or Bust

A Pragmatic Approach

Summary

Chapter Three: The Essence of Good Design

Design versus Technology

The Three Priorities for Training Success

Primary Components of e-Learning Applications

My Guarantee

Learner Motivation

Learner Interface

Content Structure and Sequencing

Navigation

Instructional Interactivity

Summary

Chapter Four: Getting There through Successive Approximation

A Multifaceted Challenge

Constraints

Dealing with Design Challenges

An Issue of Process

The Gospel of Successive Approximation

Savvy—A Successful Program of Successive Approximation

Summary

Part 2: Design

Background

No Reason for Poor e-Learning

Buyer Beware

You Don’t Have to Count on Luck

Chapter Five: Learner Motivation

The e-Learning Equation

e-Learning Design Can Heighten as Well as Stifle Motivation

Seven Magic Keys to Motivating e-Learning

Using the Magic Keys

Magic Key 1: Build on Anticipated Outcomes

Magic Key 2: Put the Learner at Risk

Magic Key 3: Select the Right Content for Each Learner

Magic Key 4: Use an Appealing Context

Magic Key 5: Have the Learner Perform Multistep Tasks

Magic Key 6: Provide Intrinsic Feedback

Magic Key 7: Delay Judgment

Summary

Chapter Six: Navigation

Victim or Master?

Navigation Services

Reusable Navigation

Navigation Imperatives

Additional Learner-Interface Ideas

Examples

Navigational Metaphors

Summary

Chapter Seven: Instructional Interactivity

Supernatural Powers

Natural Learning Environments

e-Learning Environments and Rehearsal

Instructional Interactivity Defined

Examples

Anatomy of Good Interactions

The Elusive Essence of Good Interactivity

Interactivity’s Mistaken Identities

Interactivity Paradigms That Work

Summary

References

Index

Credits

About the Author

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