Carl is a content project manager and trainer in Engineering Excellence, an organization within Microsoft that develops and promotes best practices among software engineering teams at Microsoft. Previously, Carl has worked on Office applications as a technical writer and documentation manager since 1991. Carl is a graduate of the Masters program in Technical Communication at the University of Washington and is certified as a Project Management Professional (PMP) by the Project Management Institute. He lives in Redmond, Washington.

Tim was a technical/developmental editor in the Microsoft Project User Assistance team for several years. Prior to joining the Project User Assistance team in 2000, he was a Project support professional for six years (going all the way back to Project 3.0—if you called Microsoft Product Support Services with a Project question, there’s a good chance you talked to Tim). Tim is still involved in the computer industry and continues to look for ways to help customers better understand and use their computer applications. Tim makes his home in Issaquah, Washington.

From Carl: I’d like to thank the members and officers of the Puget Sound chapter of the Microsoft Project Association, our local Project user group. From Tim: thank you Ratsamy (Mimi), Brian, and Brenda. The authors also wish to acknowledge our technical reviewer Brian Kennemer, and Adrian Jenkins of the Project Business Unit at Microsoft, who provided valuable and timely answers to our technical questions.