Microsoft Dynamics CRM for Outlook provides integration between Outlook and Microsoft Dynamics CRM.

Microsoft Dynamics CRM for Outlook is available in two versions: one for online use only, and one with offline access so that you can work while disconnected from the server.

Microsoft Dynamics CRM for Outlook performs a bi-directional synchronization of tracked contacts, tasks, and appointments between Outlook and the Microsoft Dynamics CRM server.

To create contacts, tasks, and appointments in Outlook that will appear in the Microsoft Dynamics CRM database, simply click the Track In CRM button in the Outlook menu bar.

You can create and reply to e-mail messages in Outlook and track those communications to the appropriate Microsoft Dynamics CRM records by clicking the Track In CRM button.

Synchronized records follow a unique set of processing rules regarding deletion, depending on their ownership, status, and other variables.

Microsoft Dynamics CRM for Outlook with Offline Access allows users to copy data to a local database and work offline.

Local data groups define which records are synchronized to your Outlook file. In offline mode, you can configure any record type that you want to access while offline. For online-only use, local data groups define the contacts that are synchronized to your Outlook file.

You can create new local data groups or modify existing data groups according to your needs.