First and foremost, I wish to thank my beautiful wife, Heidi, for her patience and for continuing to support me during this arduous process again. I want to thank both of my children, who continue to grow, impress, and motivate me. I also received input from numerous members of the Microsoft Dynamics CRM product team, and I want to extend my thanks to them as well. Finally, I wish to express my gratitude to my associates at Sonoma Partners who really stepped up their effort and understanding while I was forced to prioritize my writing over some of my day-to-day duties.